Back

Rudolph Volkswagen of El Paso

El Paso, TX

4.4
316 Reviews

5505 S Desert Blvd

El Paso, TX

79932

Directions

By Type

Showing 316 reviews

November 02, 2024

Scheduled my appointment to get my Jetta checked out for its regular maintenance. They let me know what the maintenance would consist of, and got taken care of right away. More

by norabettise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Nov 05, 2024 -

Rudolph Volkswagen of El Paso responded

Nora, Thank you so much for your kind words for our team, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 30, 2024

I love going to Rudolph because they have great customer service always make you feel welcome. Answer any questions you may have. More

by Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Oct 31, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you, Patti, for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 28, 2024

Best service in El Paso for Volkswagen! You can safely trust your car to them. More

by TEXNTASHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Bianca Emler
Oct 28, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 27, 2024

It seems your service department is very busy but I did find it strange when I was told that the part required to fix the recall issue might not be in stock, that surprised me as you gave me the appointmen More

by MYLILMYKEY
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Oct 27, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your review! It has been a pleasure serving you. Please don't hesitate to reach out if you need any further assistance, we are always happy to help here at Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 22, 2024

You people is the best and the service is perfect. Thank you for your good job. Congratulations. More

by HECTORFLORES5659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Oct 22, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you, Hector, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 20, 2024

She responds to customers very kindly and professionally. However, I hope the long waiting time after the service request can be improved. More

by Hyunjun Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Oct 21, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 20, 2024

Armando and Victor were both great at navigating the process. Melanie explained everything clearly to me and was great help. More

by Jocelyn Antiga
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Melanie Gabaldon, Armando Raynal
Oct 21, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad we were able to help, Jocelyn, and we hope to see you again! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

October 19, 2024

I am very happy with Mr. Carlos Tinajero. I bought an almost new VW Jetta which had a problem in the beginning. Mr. Tinajero took care of it and Mr. John from Service checked More

by elewis30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Oct 20, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 18, 2024

Everything went well. The advisor, Desiree, kept me up to date with text messages and my vehicle was completed ahead of promised time. Thank you! More

by HONDA2575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Oct 20, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy and it's great to hear about your excellent experience with Desiree here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 17, 2024

This dealership lies to get the sale and the service department is just as bad. More

by HeatherC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex sales , Desiree Lara, Bianca Emler
Oct 20, 2024 -

Rudolph Volkswagen of El Paso responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

...
12
...