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Rudolph Volkswagen of El Paso
El Paso, TX
326 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 326 reviews
June 20, 2025
Avoiding this dealership and Ceballos. I'm was trying to request numbers on a used vehicle on my only day off. I told them I’m over 4 hours away and needed numbers before making the trip t I'm was trying to request numbers on a used vehicle on my only day off. I told them I’m over 4 hours away and needed numbers before making the trip to the dealership so I could get financing figured out. I gave them my trade-in info and everything they needed for out-the-door numbers. 6-7 hours later the salesman gave me a trade value only, which was lower than the Blue Book. The only thing the salesperson would say is you can still drive 4 hours out of your way tomorrow. More
by Richard
Employees Worked With
Humberto Ceballos
May 29, 2025
My old tires had more than half the lifetime thread left in them and the service rep. Kept them, even though I specifically asked for them to be returned to me. in them and the service rep. Kept them, even though I specifically asked for them to be returned to me. More
by EMART0205
Verified CustomerEmployees Worked With
Luis
May 27, 2025
Service was better than expected. They told me it would take 3 days. They work so fast that in a matter of 24 hours the job was completed. Excellent service. Will go back again. They told me it would take 3 days. They work so fast that in a matter of 24 hours the job was completed. Excellent service. Will go back again. More
by rivera.cm
Employees Worked With
Desiree Lara, Amber Ryland
May 27, 2025
They couldn't get an appointment until a month later. They kept the car for more than a month. Just 2 days before they returned my car, they call to let me know they had a loaner car available. They kept the car for more than a month. Just 2 days before they returned my car, they call to let me know they had a loaner car available. More
by g.olivaresjr
Employees Worked With
Amber Ryland
May 25, 2025
It was a pleasant experience with no difficulty in buying the car from the dealership. the car from the dealership. More
by moralesroberto1109
Employees Worked With
Victor Rocha, Alex Tarin, Melanie Gabaldon, Brian Lane, Humberto Ceballos , Victor Guerrero, Juan Navarro, Armando Raynal, Desiree Lara, Amber Ryland
May 24, 2025
Service consultant is very knowledgeable for the services performed and provided outstanding customer service in explaining how long the car would be at the shop. performed and provided outstanding customer service in explaining how long the car would be at the shop. More
by rickherrera71
Employees Worked With
Desiree Lara
May 23, 2025
Very professional and friendly people. Did excellent work as well will do all my VW business here from now on and recommend it to others. Did excellent work as well will do all my VW business here from now on and recommend it to others. More
by Wmm2812
Employees Worked With
Desiree Lara
May 23, 2025
Very helpful and patient. They also have outstanding customer service. I would highly recommend this dealership. They also have outstanding customer service. I would highly recommend this dealership. More
by tmcneel1
Employees Worked With
Alex Tarin, Humberto Ceballos , Desiree Lara, Amber Ryland
