
Rudolph Volkswagen of El Paso
El Paso, TX
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Avoiding this dealership and Ceballos. I'm was trying to request numbers on a used vehicle on my only day off. I told them I’m over 4 hours away and needed numbers before making the trip t I'm was trying to request numbers on a used vehicle on my only day off. I told them I’m over 4 hours away and needed numbers before making the trip to the dealership so I could get financing figured out. I gave them my trade-in info and everything they needed for out-the-door numbers. 6-7 hours later the salesman gave me a trade value only, which was lower than the Blue Book. The only thing the salesperson would say is you can still drive 4 hours out of your way tomorrow. More
My old tires had more than half the lifetime thread left in them and the service rep. Kept them, even though I specifically asked for them to be returned to me. in them and the service rep. Kept them, even though I specifically asked for them to be returned to me. More
Service was better than expected. They told me it would take 3 days. They work so fast that in a matter of 24 hours the job was completed. Excellent service. Will go back again. They told me it would take 3 days. They work so fast that in a matter of 24 hours the job was completed. Excellent service. Will go back again. More
They couldn't get an appointment until a month later. They kept the car for more than a month. Just 2 days before they returned my car, they call to let me know they had a loaner car available. They kept the car for more than a month. Just 2 days before they returned my car, they call to let me know they had a loaner car available. More
It was a pleasant experience with no difficulty in buying the car from the dealership. the car from the dealership. More
Service consultant is very knowledgeable for the services performed and provided outstanding customer service in explaining how long the car would be at the shop. performed and provided outstanding customer service in explaining how long the car would be at the shop. More
Very professional and friendly people. Did excellent work as well will do all my VW business here from now on and recommend it to others. Did excellent work as well will do all my VW business here from now on and recommend it to others. More
Very helpful and patient. They also have outstanding customer service. I would highly recommend this dealership. They also have outstanding customer service. I would highly recommend this dealership. More