Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
316 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

Directions

By Type

Showing 316 reviews

October 10, 2024

Desiree is a very professional, kind and mindful employee please recognize her hard work. Thank you. More

by aslozano
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Oct 11, 2024 -

Rudolph Volkswagen of El Paso responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Desiree met your expectations. Thank you for choosing Rudolph Volkswagen of El Paso, we look forward to having you as a valued customer for many years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 10, 2024

Very attentive and courteous. She greated my family and me with a smile. And was fast to have my service done. More

by HR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Oct 11, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 09, 2024

I have always used this dealership ever since I bought my car. They are fast friendly and couteous- something I really appreciate ! It is good to know that they have my back with my car care needs, as I trav More

by EVAJL0362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will really miss Carlos!!!!, Desiree Lara, Amber Ryland, Carlos Tinajero, Bianca Emler
Report | Print
Oct 09, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 08, 2024

Great costumer service! Love that they have toys to keep kids entertained while waiting for the oil change service. More

by DMARQUEZ8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Oct 09, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 08, 2024

Took care of initial problem plus recall item since part was available. Did not question using original warranty to do the repair. Able to get a loaner for me. More

by SJSDAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Oct 09, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 05, 2024

Poor service support after buying the car! They should available spots for walk in unscheduled repairs. More

by peterblandon1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desiree Lara
Report | Print
Oct 08, 2024 -

Rudolph Volkswagen of El Paso responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We do have available spots for unscheduled repairs which is why the advisor was able to take in your vehicle without an appointment, however the wait time for the completed repairs is a little longer than an scheduled appointment. Bianca Emler Rudolph Volkswagen Service Manager

October 04, 2024

I have taken my car back 3 times for the same issue, bad quality service. More

by MARIBEL.DELA.O
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Ryland
Report | Print
Oct 04, 2024 -

Rudolph Volkswagen of El Paso responded

Per the manufacture, Volkswagen requires top tier fuel to be put in the vehicle. Not all fuel stations have top tier fuel available. Here is a list of Top Tier fuel stations in El Paso is available by visiting https://stationfinder.toptiergas.com

October 04, 2024

Excellent service in general. Everyone was very patient and attentive during the process. We are very happy with our experience awhile buying the car. Thank you. More

by antillonh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Humberto Ceballos
Report | Print
Oct 06, 2024 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

October 04, 2024

Every time I take my car for service, they always do it on time. I have nothing but good things to say about them. More

by hernaisra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca Emler
Report | Print
Oct 06, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

October 02, 2024

Worst Customer service I have experience from Rudolph VW We live in NM and they couldn't drop my wife at the front door. Instead she was dropped off at the state line and my wife had to walk about 4 m More

by Arnoldo Terrazas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Shuttle Department driver and Manager , Desiree Lara
Report | Print
Oct 02, 2024 -

Rudolph Volkswagen of El Paso responded

We're sorry that your wife didn't have a completely satisfying visit. We did inform your wife of the courtesy shuttle policy change. We are currently limiting the shuttle distance due to the disruptions the construction have caused. She requested to be dropped off at the state line as she would find a ride from there. It was never our intention to have her walk 4 miles. Bianca Emler Rudolph Volkswagen Service Manager

1
...
13
14
15
...
32