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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
317 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 317 reviews

April 10, 2024

Great experience in general, Frankie was very knowledgeable and provided all the right information, he clarified all doubts and my purchase was great! More

by fabian_721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tarin
Report | Print
Apr 11, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Frankie! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

April 09, 2024

I believe that the dealer should be more proactive on helping customers to get a car loan if they anticipate that the service is going to take more than 24 hours. More

by ANAMARROYAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
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Apr 10, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

April 07, 2024

Very nice and attentive people. They were very patient and responsive of all our questions. More

by maeljau
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Gustavo Guerrero
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Apr 07, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

April 03, 2024

It,s a Goodyear agency that has diferente cars to sell And very Goodyear prices More

by JOSEALFREDOLOPEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas Grendahl
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Apr 04, 2024 -

Rudolph Volkswagen of El Paso responded

Jose, Thanks for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

March 24, 2024

Relied on VW's workmanship & teams expertise to care for our vehicle. Feel safer out on the road with a good working car. More

by mbecerra915
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
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Mar 25, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. Desiree and our team appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 23, 2024

Great experience got my oil change in efficient time. Great experience, got my oil change, efficient time and also lunch More

by msfstitt1114
Recommend Dealer
Yes
Employees Worked With
Amber
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Mar 25, 2024 -

Rudolph Volkswagen of El Paso responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

March 06, 2024

It has always been a good experience. The dealership is clean and the employees very respectful. Will be a returning customer. More

by Gabaldonrobert
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Melanie Gabaldon
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Mar 07, 2024 -

Rudolph Volkswagen of El Paso responded

Robert, Thank you so much for your excellent review! We are so glad that Melanie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

March 02, 2024

Customer service can improve Not very customer oriented Improve customer service so it is more customer oriented More

by jc
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Service representative
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Mar 03, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 23, 2024

The service experience was very pleasant and was completed in a timely manner. Overall good experience. More

by arturo.oaxaca525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Feb 23, 2024 -

Rudolph Volkswagen of El Paso responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Arturo, and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 22, 2024

Excellent team! They helped me find a great car for a great price Excellent team! They helped me find a great car for a great price and made me feel good during the More

by ddrusina
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Melanie Gabaldon
Report | Print
Feb 23, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

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