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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
248 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 248 reviews

January 02, 2025

Very friendly and helpful in the service department, especially Amber & Desiree. Thank you for being so attentive More

by mecastillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland
Report | Print
Jan 02, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this service review. We're happy to hear Amber, Desriee, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 02, 2025

I had an excellent experience with Desiree. She went above and beyond to address all my vehicle concerns with professionalism and care. She provided clear explanations for each step and ensured More

by Andrea Feliu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Garcia , Armando Raynal, Desiree Lara, Amber Ryland
Report | Print
Jan 02, 2025 -

Rudolph Volkswagen of El Paso responded

Andrea, Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad Desiree and our team were able to help, and we hope to see you again! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 01, 2025

My car is still making the noise and the engine light is on again, nothing was fixed More

by indira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desiree Lara
Report | Print
Jan 05, 2025 -

Rudolph Volkswagen of El Paso responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 22, 2024

Wow the attention given to us was totally superb. Thank you for all the help More

by MARY_BERMUDEZ25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Ayala, Brian Lane
Report | Print
Dec 23, 2024 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

December 21, 2024

All Mr Lane did was have me sign a few pprs. He was courteous. Tammy Jacobs, my sales person from Rudolph Chevy was the rock star here! More

by francesca_tb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tammy Jacobs, Rudolph Chevrolet was my sales person., Brian Lane
Report | Print
Dec 23, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

December 18, 2024

Very pleased with the visit today. My vehicle was ready faster than what they had estimated. More

by Humberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Dec 18, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 17, 2024

No real customer service. Total indifference, no communication skills whatsoever. I have been coming to the dealership since I purchased my vehicle and had been happy with the More

by anaenunez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Dec 18, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 17, 2024

The staff were friendly, helpful, and the service I received was fast, efficient and professional. More

by Cereceres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Dec 17, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso. We look forward to having you as one of our valued customers for many more years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 15, 2024

They are very efficient, kind, knowledgeable and gets the job done. I am very happy with my purchase so far. More

by bowman898
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Armando Raynal
Report | Print
Dec 16, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

December 13, 2024

They are very welcoming people and very attentive to one’s interest. It was a great experience More

by jfsalazar15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Armando Raynal
Report | Print
Dec 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for choosing Rudolph Volkswagen of El Paso. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

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