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Rudolph Volkswagen of El Paso

El Paso, TX

4.3
327 Reviews

5505 S Desert Blvd

El Paso, TX

79932

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Showing 327 reviews

December 13, 2023

Excellent costumer service. Desiree, Amber and Carlos always receives costumers with great attitude. They are professional and ready to solve any service to my VW cars. More

by AVILAHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Carlos Tinajero
Dec 13, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 13, 2023

Helpful, resourceful, professional and empathetic people! Not a better dealership anywhere else that is better than Rudolph VW. More

by obgynie
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
Dec 13, 2023 -

Rudolph Volkswagen of El Paso responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 13, 2023

Service was done super quick and Amber was very helpful explaining the process. Great service overall. More

by Laurahpaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland, Bianca Emler
Dec 13, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Amber and our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 13, 2023

My car has had multiple electrical issues and an AC issue since we purchased it less than a year ago. I am very disappointed that the issues are not resolved. The poor diagnostic capability of the service te More

by CLAUDIUXQT
Recommend Dealer
No
Employees Worked With
Desiree Lara, Desiree Lara
Dec 13, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 11, 2023

Excellent The one thing I can say is that everybody in the dealership was very helpful and I will highly recommend Rudolph Volkswagen, and look forward to doing future business. More

by carlosorozco1103
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Nicole Gabaldon
Dec 11, 2023 -

Rudolph Volkswagen of El Paso responded

Carlos, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso, we look forward to having you as one of our valued customers for many more years to come! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

December 08, 2023

Excellent and superb service Would recommend Rudolph to friends and family Supreme service, top quality, simply the best More

by jneptuno
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero, Carlos Tinajero
Dec 08, 2023 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 07, 2023

I wish the courtesy shuttle would be able to go to my place of work. But they can't. Now I have to rent a car or ask for rides from friends and family. More

by D.HOLZ
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero, Carlos Tinajero
Dec 08, 2023 -

Rudolph Volkswagen of El Paso responded

We appreciate your business, and we're very sorry to hear that we didn't meet your expectations. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 06, 2023

Waiting was too long and they didn't help Me to take out the motor light or maybe do a recommendation More

by Lolivas1012
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero, Carlos Tinajero
Dec 06, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to leave us a review. We'll be sure to share your comments with out crew. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 05, 2023

All right Very good services and support Agreed ? ? Correct Exactly Excellent helpful with all the information More

by ROMRAM1
Recommend Dealer
Yes
Employees Worked With
Lam Nguyen, Lam Nguyen
Dec 05, 2023 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Dec 05, 2023 -

ROMRAM1 responded

Thanks for the support provided by Héctor Ramirez

December 04, 2023

En búsqueda de mi necesidad de un auto, llegué al primer concesionario más cercano a mi saliendo del trabajo, Llegué a las 6:30 de la tarde a Rudolph, no iba con un modelo en especial en mente ni con la ide More

by Dianazavalah
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Nicole Gabaldon
Dec 05, 2023 -

Rudolph Volkswagen of El Paso responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

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