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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.3
327 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 327 reviews

October 03, 2023

They were very receptive of getting my recalls taken care of, to include providing a very nice loaner car. More

by Smithdandr
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
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Oct 03, 2023 -

Rudolph Volkswagen of El Paso responded

We appreciate your 5-star rating and your business. We look forward to helping you with any questions or future vehicle needs you may need. Bianca Emler Rudolph Volkswagen Service Manager 915-845-8500 ext. 5013

October 03, 2023

Conveniently located based on where I live and work. Haven’t been too happy with communication or service experience lately. More

by CPERALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Tinajero
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Oct 03, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your feedback, we apologize for not providing you with an exceptional service experience. We use customer feedback to improve our customer service skills and will definitely be working on having better communication. Bianca Emler Rudolph Volkswagen Service Manager 915-845-8500 ext. 5013

September 24, 2023

Exceptional service, Carlos! I was very impressed with your professionalism and customer service. We need more people like you. More

by blanca_corrales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
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Sep 25, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you, Blanca, for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 23, 2023

Our experience was so smooth and everyone was so nice. Loved our car thank you More

by CHANGA9903
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Gabaldon, Gustavo Guerrero
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Sep 24, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

September 22, 2023

I've been friends with Adrian for a while but the entire process was painless even as first time buyer. The finance manager was straight up and honest. xxxx even one of the tower managers came out to say co More

by LUCASTORIMORENO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Rodriguez , Melanie Gabaldon, Valentin Calzada, Jose Roman, Lisa Rivkin, Gustavo Guerrero, Humberto Ceballos, Victor Guerrero, Alan Kaplan, Juan Navarro, Armando Raynal
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Sep 24, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rudolph Volkswagen of El Paso are glad to have you as a customer. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

September 21, 2023

Just check my customer service history everything is still pending. At Rudolph Mazda customer service always amazing. I been with Rudolph for years! If you could please get me a loaner until everything More

by GRACERV2
Recommend Dealer
No
Employees Worked With
Carlos Tinajero
Print
Sep 28, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Carlyle Meeks Service Director Carlylem@rudolphcars.com

September 16, 2023

Wonderful job, always goes above and beyond with assistance and answering questions we had. Hard worker More

by monicahernandez1970e
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon
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Sep 18, 2023 -

Rudolph Volkswagen of El Paso responded

Monica, Thank you so much for your excellent review! We are so glad that Melanie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

September 15, 2023

Everything was perfect, fast , i got what I wanted, clean, sales man was so understanding my needs More

by kricks202
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose, Victor Rocha, Nicole Gabaldon
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Sep 18, 2023 -

Rudolph Volkswagen of El Paso responded

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. Victor, Nicole, and Jose appreciate your business and hope to see you again soon! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

September 14, 2023

I would like to thank mrs Lara in keeping me informed and giving me advice with my car and keys…very professional! More

by Jlpayan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Print
Sep 14, 2023 -

Rudolph Volkswagen of El Paso responded

Thanks for your feedback on your recent visit to Rudolph Volkswagen of El Paso. I am glad to hear that Desiree provided you with 5 star service. We look forward to continue providing you with such excellent service in the future! Bianca Emler Rudolph Volkwagen Service Manager

September 05, 2023

Una agencia super todos son muy atentos y dan un buen cervical excelentes gracias por todo More

by lealanama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Melanie Gabaldon, Lam Nguyen, Kathryn Queen, Victor Guerrero, Desiree Lara, Carlos Tinajero
Print
Sep 05, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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