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Rudolph Volkswagen of El Paso

El Paso, TX

4.3
327 Reviews

5505 S Desert Blvd

El Paso, TX

79932

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Showing 327 reviews

February 28, 2025

Super helpful ! Great service and help me find the perfect deal! Will strongly recommend ! Thanks More

by oscart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tarin, Humberto Ceballos
Feb 28, 2025 -

Rudolph Volkswagen of El Paso responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

February 28, 2025

Humberto was helpful, Alex stayed late to finish our paperwork as did Humberto. Pretty much got the deal I wanted with very little effort. Good selection on the lot. Would recommend to anyone looking fo More

by gnelsonelpaso
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Humberto Ceballos
Feb 28, 2025 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

February 28, 2025

The waiting time was long, the cleaning of the looby ok, the service employees need to have more knowledge of the service department More

by chacho_hurtado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Lorena Carillo
Feb 28, 2025 -

Rudolph Volkswagen of El Paso responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 26, 2025

The staff told me it would take one to two days to fix the recall on my 2014 VW Passat, but it only took a couple of hours. That is good service. More

by emonte3219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Feb 26, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a positive experience. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 25, 2025

Great customer service, got my state inspection in less than an hour, amber is always friendly and supportive More

by lindacorchado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Ryland
Feb 26, 2025 -

Rudolph Volkswagen of El Paso responded

Linda, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rudolph Volkswagen of El Paso, we look forward to having you as a valued customer for many years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 21, 2025

Service tech did not inspect filters. Stated they were good. I told him that I had already checked them and he was surprised and said “oh well I can change it” but my vehicle was out of t More

by joshp288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get names.
Feb 24, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 20, 2025

Receptionist at service wasn’t too welcoming . Told her the issues i was having with my cars brakes and right away said well what do you want to do we can only check the breaks today can’t do anyt More

by tfabi24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Feb 20, 2025 -

Rudolph Volkswagen of El Paso responded

I am sorry to hear that your experience with our service department here at Rudolph VW was not a pleasant one. We strive to provide excellent customer service to every one of our customers and I appreciate your feedback as this helps us to improve for future visits. I would like to discuss your concerns in further detail and see if there is anything I can do to help resolve them. Please respond with your contact information or if you prefer, feel free to contact me at 915-845-8500 ext. 5018 or desireel@rudolphcars.com Desiree Lara Service Manager

February 20, 2025

Amber and Luis from Volkswagen service were very helpful and caring about my Tiguan, and helped me find a solution that has worked well so far. More

by BRUNO_PENAGOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Ozaeta, Amber Ryland
Feb 20, 2025 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us, Bruno. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

February 15, 2025

The staff are very professional. Discussed the care given to the car. The waiting room provided beverages and a comfortable spot to wait. More

by TIBUNI22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Lorena Carillo
Feb 15, 2025 -

Rudolph Volkswagen of El Paso responded

We appreciate your feedback and we are happy to hear you found your experience with our staff to be great! Thank you for choosing Rudolph VW and we look forward to seeing you at your next visit! Desiree Lara Service Manager desireel@rudolphcars.com

February 14, 2025

Punctual, efficient and very professional. Repaired what was needed well. Thank you very much for all your help since my purchase in 2023 More

by obgynie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Melanie Gabaldon, Nicole Gabaldon, Desiree Lara, Amber Ryland
Feb 15, 2025 -

Rudolph Volkswagen of El Paso responded

We are thrilled to hear that your experience here at Rudolph VW was a positive one! Quality customer service is always our top priority! We appreciate your business and looking forward to serving you in the future! Desiree Lara Service Manager desireel@rudolphcars.com

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