Rudy Luther Toyota

These guys are the best - Starting with Jeremy, who helped me select new tires in the past year. I'd never had traction in the snow since getting my 07 Prius, and going through 4 sets of tires. This wi helped me select new tires in the past year. I'd never had traction in the snow since getting my 07 Prius, and going through 4 sets of tires. This winter, I was happy. Then this week, Kevin had his guys perform a 120K checkup, found a couple of bulbs to replace, along with the normal things in the inspection, and a linkage issue that's getting bad but could wait for another service. It wasn't a dangerous situation. The best part of the service day was when Misha arrived at 7:30 to pick up the car to take it to the dealership. It's covid-time, and he was wearing a mask. Better yet, when he returned the car to me this afternoon, he made sure to use several antibacterial wipes to clean off the steering wheel, dash, and other miscellaneous areas that had been touched during the service. That's great service! 10+ Thank you guys. Jules More

Service pick-up and delivery - Misha Supica Misha picked up my for service and returned it within 6 hours. He was careful to sanitize it inside and out before returning the keys to me. This serv Misha picked up my for service and returned it within 6 hours. He was careful to sanitize it inside and out before returning the keys to me. This service was valuable to me as a senior citizen staying at home during the COVID crisis. The car looks great. Thank you! More

Nettie was fantastic to work with and she accommodated to our schedule. We are very happy with our purchase and we will refer others to shop with her for their next Toyota. our schedule. We are very happy with our purchase and we will refer others to shop with her for their next Toyota. More

Dishonest from the beginning. I explained the RAV was a rough ride after test driving it, but everything else was perfect about it. The salesperson (Kris Fox) told me it was the road I was driving on and s rough ride after test driving it, but everything else was perfect about it. The salesperson (Kris Fox) told me it was the road I was driving on and said, “It’s actually a smooth ride.” During financing, I was told I couldn’t get GAP insurance thru my car insurance company by a guy named Pete. After I signed the paperwork, I was told by my insurance agent that I could get it thru him. Thru my regular insurance, six months of GAP insurance was less than what Rudy Luther was charging me monthly. I ended up returning the RAV because it was so hard on my back. I was told by Wendy that the Highlander Hybrid was 0% financing like the RAV (which is why I went to Rudy Luther in the first place). Decided it was much smoother ride than the RAV, but was wary of the price increase. When I went to purchase it, I was informed the 0% financing wasn’t actually the same offer as the RAV. So, I begrudgingly bought the Highlander with interest. Then, the very next day, I received an email from Kristin Klein saying she gave me the wrong interest rate and that it was going to be higher. She then gave me multiple different “options”. None of which were the same as what I signed. When I pushed back, she had me wait on a response over the weekend. I was told by Kristin that I would hear back from her on Monday. No phone calls and no response to my email asking for an update. I live 40 miles away, but I just drive down there looking for answers. I was told “I just got an answer like an hour ago. We are going to eat the cost.” By that point, I was so angry at the terrible service and dishonesty that I just wanted to leave the Highlander there and bring my business elsewhere. Kristin said, “We’ll, we want you to be happy.” I said, “I’m not happy. I’m really angry at the terrible customer service and dishonesty.” A friend was with me who had purchased a new vehicle from a different Luther dealership and she had the option of returning it if not totally satisfied. Kristin informed us they don’t have a 100% Customer Satisfaction policy at their particular location and I was basically screwed. Buyers beware!!!!! More

It was great working with Kris Fox, turning in my lease and leasing my next vehicle was quick and easy! Everyone on the team was very efficient based on prior dealership experiences! I would definitely ret and leasing my next vehicle was quick and easy! Everyone on the team was very efficient based on prior dealership experiences! I would definitely return to Rudy Luther Toyota, thank you so much! More

Wonderful Experience Thank you so much Dave Thomas, Katie and Stacy for all your help and patience walking us thru the process. You work very well and coordinated as a tea Thank you so much Dave Thomas, Katie and Stacy for all your help and patience walking us thru the process. You work very well and coordinated as a team. First time I buy a car and I don't feel the "sales pressure behind my back" so kudos to you guys! Our family is very happy with the new vehicle! Thanks a lot More

Trade in I have used Scott Smith in the past and today. He is very helpful, honest, straightforward and a pleasure to work with. We like this dealership very I have used Scott Smith in the past and today. He is very helpful, honest, straightforward and a pleasure to work with. We like this dealership very much. Great service. Loyalty well deserved. More

Excellent service Everyone was very helpful, transparent and informative. Working with Scott Smith was a pleasure. The accounting team was very professional and helpf Everyone was very helpful, transparent and informative. Working with Scott Smith was a pleasure. The accounting team was very professional and helpful as well; a joy to work with. More

Excellent Sales & Financing Service at Rudy Luther Toyota This is my second time returning to Rudy Luther Toyota for a sales experience. Both times Scott Smith provided exceptional service and sales assistanc This is my second time returning to Rudy Luther Toyota for a sales experience. Both times Scott Smith provided exceptional service and sales assistance. He has been helpful, friendly, and supportive in all interactions. With his help, I was able to locate a vehicle that met all my needs in a timely manner without any pressure to make a decision before I was ready to do so. Kristin Hinker from the financing team was incredibly kind and thoughtful. She helped us to feel comfortable and welcome in her space and answered all of our questions on paperwork and financing knowledgeably. More