Rudy Luther Toyota - Service Center
Golden Valley, MN
1,768 Reviews of Rudy Luther Toyota - Service Center
Terry Johnson is the reason why I come to Rudy Luther. I always work with Terry when I come in for service. Terry is excellent and I have gone to him for many years. Terry is customer-focused, personable always work with Terry when I come in for service. Terry is excellent and I have gone to him for many years. Terry is customer-focused, personable and honest. Terry is very knowledgeable and thoroughly explains what needs to be done and why. He gives me advice I can trust. More
I left my office today and found my car battery totally dead. The friendly team at Rudy Luther had my car towed across town to their shop, battery replaced and car washed in less than 2.5 hours. I'd rese dead. The friendly team at Rudy Luther had my car towed across town to their shop, battery replaced and car washed in less than 2.5 hours. I'd reserved a rental car in anticipation of a business dinner with my boss who is in from out of town and in anticipation of critical meetings tomorrow. The rental wasn't needed and the price to tow and repair the car was fair. More
I was greeted promptly and my service order was taken. I chose to wait in the lounge as I was only there for and oil change so I watched TV and had coffee while my car was serviced. They also washed my car chose to wait in the lounge as I was only there for and oil change so I watched TV and had coffee while my car was serviced. They also washed my car before I went home. The cashier was very pleasant and helpful, as was everyone I had contact with. More
My brakes were making a terrible noise but only if the ABS light and brake light were off. If these lights were on the brakes worked fine. Kong seemed to know what it was right away. He did the diagnos ABS light and brake light were off. If these lights were on the brakes worked fine. Kong seemed to know what it was right away. He did the diagnostic, called on the extended warranty, and kept me informed. Most of the cost was covered and he had the vehicle ready to go in a reasonable amount of time. He was very patient, professional and treated you with respect. He is the kind of person you want to work with when there is an issure. More
I visited for a recall. The valet men were extremely pleasant. Really nice to have gotten my car for me when it was ready and brought inside. Code said, "This is what we do!". Good to see young men bein pleasant. Really nice to have gotten my car for me when it was ready and brought inside. Code said, "This is what we do!". Good to see young men being polite and doing their job! However, on the sales floor, it took 20 minutes for somebody to finally approach while I kept walking and getting in a few cars I was interested in. And nobody had anything to do......not even the receptionist asked if I needed help. Makes me think twice about doing business here. More
Good service, quick and friendly workers. They took good Good service, quick and friendly workers. They took good care of my car and were considerate of me an a consumer. I would recommend them Good service, quick and friendly workers. They took good care of my car and were considerate of me an a consumer. I would recommend them More
Positive experience. I didn't have an appointment made before going in, yet had my oil change completed within 40 minutes. Wifi and snacks available. made before going in, yet had my oil change completed within 40 minutes. Wifi and snacks available. More
I came in without an appointment to get a flat tire fixed, and I told Andy I was leaving the next morning on a long car trip. He did an outstanding job getting me in as quickly as possible, and also c fixed, and I told Andy I was leaving the next morning on a long car trip. He did an outstanding job getting me in as quickly as possible, and also checked the other tires. Excellent work, excellent attitude, great customer service. I have been a customer for several years, and my next car will be a Toyota from Rudy Luther, based in part on the outstanding service. Thanks. More
I thought everything was great. Price wise, I suppose as far as dealership oil changes go, it was pretty average, I have nothing to compare it too. I always wait there in the lounge & I don't mind at all. far as dealership oil changes go, it was pretty average, I have nothing to compare it too. I always wait there in the lounge & I don't mind at all. I always bring a book with me to read, but alot of times I don't get much read because there's a great tv(s) to watch & sometimes I visit with other people there waiting. And of course having sweets there never hurts either!! . Paula Dirksen More
We have used Rudy Luther Toyota for 13 years and keep going back because of the reliability of Toyota vehicles and the wonderful customer service at Rudy Luther. From the sales people who have sold us t going back because of the reliability of Toyota vehicles and the wonderful customer service at Rudy Luther. From the sales people who have sold us three cars to the various service and finance representatives, we have been thrilled with the level of service provided. The sales people are not pushy. Rather, they have been helpful and have educated us on many issues without trying an hard-sell approaches. The service staff are courteous, competent, and considerate of our time and money. Service times are convenient for us and we never have any issues getting a service appointment on short order. Service reps call with questions and help us to make informed decisions concerning maintenance and repair issues. The facilities are inviting and comfortable if we choose to stay while our service is being performed. Rudy Luther Toyota provides exactly the kind of service and experience we--as two non "car people"--are looking for and that is what keeps bringing us back. More