"Efficient and friendly"
Very good service. Efficient. The waiting time was reasonable and the coffee area is very nice. The staff explained to me what was done and any potential issues.
I have bought 4 Toyota vehicles from this dealer. However, after many bad service experiences, I have finally decided to say good bye to this dealership. Many service people have an air of arrogance and they seem to think their customers are uneducated, ignorant beings. They don't like questions, specially if you challenge or ask them to logically explain their judgment.
Here are some of my experiences:
1. I took my Toyota Sienna van that I previously owned with a problem in the GPS unit. It would not connect via blue tooth to my phone. The service guy first said, "something wrong with your phone." I explained that I tried other phones but they didn't work either. He said, "well then other phones must not having blue tooth capability." That was hilarious. Finally, at my insistence, they tried one of their phones and admitted it was defective. Fortunately, I had an extended warranty that covered the unit replacement.
2. The same van had a heating problem. The heater started working after I drive about 18 miles (to work). When I explained this to the service guy, he said, "Well you don't expect me to drive your car for 18 miles, do you?" I leave it to you to decide what I should call such a person. They kept the car for a while, never diagnosed the problem. Soon afterward, I did sell the van.
3. My 2016 Toyota Higlander had a break problem (vibrating during braking) due to defective rotors. It was terrible when I was going down hill. The vehicle was still under warranty (25,000 miles) and the service person said, OK we will machine the rotors and put them back. I requested that the vehicle being such a new one, they should consider replacing the rotors because it is likely the rotors have some kind of a problem. I didn't want to spend for replacing them again after 36,000-mile warranty. He cut me off, just said, "Don't worry there won't be any problems."
4. However, I must say if you go for a service, they are really nice. If you go to them with a repair, good luck.
I have had wonderful experiences with the sales staff. Anyway, I have decided never to go there again.
My alternator on a 2007 Camry died on Thursday Evening. I was able to get an appointment on Friday Morning for mid-morning that day. The shop gave us a ride home and back when the car was ready that afternoon. It is the only car we have and we had several must do commitments on Saturday. We were extremely pleased with the service and the new alternator seems to be operating OK. The last time I replaced an alternator was on a white Corolla in 1985. There was room to take it out and install the new $50 part by myself in about a half hour. It was a shock to see the price of the part and the amount of time required to install the part. The price of progress?
"20000 Toyota care check. Went as expected. Done within 1 hr."
I was satisfied with the service on our Toyota Camry glad it was done within an hour as I had another appointment right after. Friendly service advisor.
"Always great service!"
Always appreciate the service I get at Rudy Luther's Toyota! Pleasant people. Good work. Responsible. They do what needs to be done but not unnecessary work.
"Excellent service "
From the time I pulled in to the time I left, I was treated so some of the best service I've ever experienced. Everyone was kind, helpful, thorough and appreciative. Thank you all for your help today!
"2007 Toyota Highlander"
Terry did a great job explaining my service options/needs, and Misha provided prompt transportation to/from my work place. I've had cars serviced at this location for over 20 years and have had very good experiences.
"Excellent Service, Clear Information"
Once again Rudy Luther service staff handled everything efficiently, doing only the maintenance that was needed. This has been my experience with them over 20-plus years of owning Camry's purchased there. Great to feel you and your vehicle are in such competent hands. Even ran into salesperson, Wayne Rocek, who sold me this car over 5 years ago and he remembered my name!
"These people I dealt with-good customer skills"
They were helpful with instructions and what I needed done. They changed the oil, put sticker in the window. Rotated tires. This is all I have to say
"25,000 inspection "
Fast and complete service provided even th ok ugh I came in :45 minutes earlier than my appointment. Inspection was complete and explained to me.