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Runde Ford Chrysler Dodge Jeep

2.4

2 Lifetime Reviews

1221 W Main St, Manchester, Iowa 52057 Directions
Sales: (866) 821-0930

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2 Reviews of Runde Ford Chrysler Dodge Jeep

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July 13, 2017

"Problems not paying off trade in *UNETHICAL*"

- William G

Traded in a car and they said it would be paid off in 10 days and 15 days later with late fees and a missed car payment Runde is saying they don't know where the check is. This dealer is very unethical and unresponsive. I have talked to Joe and Shawn and both have been little to no help. DO NOT TRUST THEM TO KEEP THEIR WORD!

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Recommend Dealer
No
Employees Worked With
Shawn and Joe
Aug 04, 2017 -

Runde Ford Chrysler Dodge Jeep responded

To clarify, we (Runde Auto Group) issued the original payoff right after the customer purchased their new vehicle. The confusion started when the customer’s bank delayed cashing the check for some reason. We received a different answer from each person each time we called the bank trying to verify if they had received the check or not. We could only assume that the check had been lost. We then had another check cut for the full payoff and sent it overnight to this bank. We contacted the bank and let them know that a stop payment had been put on the first payoff check we had sent. We then forwarded the tracking information on the new check with the screenshot of the bank's confirmation that they received the new check to our customer. Our Sales Manager stayed on top of the situation with the customer’s bank and kept in contact with the customer when trying to straighten this out. Bottom line, we feel we did everything correctly on our end. We are sorry for any confusion and the delays that were caused by the bank check and of course any to William, our customer.

September 11, 2012

"This is the second new vehicle we have purchased from..."

- vicki.thiedeknipper

This is the second new vehicle we have purchased from Runde in Manchester, Iowa. We had a choice of dealers in a 100 mile radius, but immediately upon entering Runde, we were treated like we were the most important persons there, very professional, no pressure, and they took the time to listen to what we wanted. I would recommend to anyone to give them a chance. It is worth the drive, and we LOVE our new Ford F150!!! Thank you Sean and Chris for making it happen!

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Recommend Dealer
Yes
Employees Worked With
Sean, Chris
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