Tara took great care of me and my new X5. And the loaner car made the visit to the service department convenient. Tara kept me in loop on a daily basis and was very friendly and thorough. This is our first experience buying/owning a BMW and I'm blown away by the car and by the service of everyone at Rusnak. Our sales person, Roger, was great to work with and took great care of all of the details, The woman who helped us in finance was very friendly and efficient and even gave us a BMW Christmas ornament. And Lauren, our Genius, explained a lot of the X5's amazing tech to us. The gesture controls are one of my favorite features. And the heads up Nav display. Thank you to everyone at Rusnak for making our overall experience to great. 5 stars!!