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Rusnak Bentley Rolls-Royce

Pasadena, CA

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rated
262 Reviews
At Bentley Pasadena, we'd relish the chance to earn your business. So, whether you're in the market for your next luxury car or you're in need of trusted, premium-quality Bentley service and maintenance for your current Bentley car near Los Angeles, you owe it to yourself to make Bentley Pasadena your first and only stop. Visit us at our Pasadena, CA Bentley dealership, conveniently located at 285 West Colorado Blvd in Pasadena, CA, close by to Los Angeles, Glendale, and Burbank, CA, and let us show you all that we have to offer.
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285 W Colorado Blvd

Pasadena, CA

91105

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Showing 262 reviews

December 29, 2020

Andrew is a good helper! Everything is smooth and good experience. He is awesome! Will recommend to my friends too. That's a good place to go. More

by USA.ACMILAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Lascano, Andrew Lascano
Dec 30, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us and with the help of Andrew. We value your business at Rusnak Bentley Rolls-Royce Maserati Karma and we look forward to any future visits!

December 18, 2020

Excellent experience. No pressure or upsell. Test drove various models in order to come to a complete and decisive selection. Rickey made the process very easy when it came to making my final selection. More

by ALICIA.M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Ziemann, Julia Golding, Joanna Rodriquez
Dec 18, 2020 -

Rusnak Bentley Rolls-Royce responded

Hi there, thank you so much for the kind words with Rickey and our team! We're thrilled to hear you had a positive experience. Let us know if there is anything else we can help you with. Congratulations on your new vehicle!

December 16, 2020

Vrezh, Ray, and the rest of the team at Rusnak Pasadena was so pleasant to deal with. I am so happy I got my Bentley from them. More

by CBERTA92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Mkrtchyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vrezh Zatikyan
Dec 17, 2020 -

Rusnak Bentley Rolls-Royce responded

So happy to hear that you had a great experience and are satisfied with the service provided by Vrezh and Ray! I'm sure you will enjoy your new Bentley! Thank you for taking the time to share your experience with us. Anthony Ziemann | General Manager | aziemann@rusnakautogroup.com | 626-229-2782 Direct Line

December 16, 2020

Horrible service We agree on a price purchasing my car for trading another ROLLS ROYCE Collins and then they change their mind very unprofessional i’ve been by a ROLLS ROYCE for 25 years from O’Gara B More

by grigorjara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Mkrtchyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rickey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vrezh Zatikyan
Dec 20, 2020 -

Rusnak Bentley Rolls-Royce responded

Grigor, It is unfortunate that we were unable to come to an agreement on pricing. Trade appraisals are honored for 7 days or 150 miles. Your appraisal was expired for quite a long time. With the exception of a collectable vehicle it is normal for a vehicle to continue to depreciate which requires a re-evaluation and for the value to be adjusted accordingly. We utilize specialized market data to ensure that we offer competitive appraisal amounts. If you feel that your trade in appraisal is not accurate please provide any information you have that we may have not considered. You are welcome to remove your trade in from the transaction and sell it on your own if you have a source that is willing to offer you an amount you are satisfied with. If you would like to discuss further please feel free to reach out. Thank you, Anthony Ziemann | General Manager | aziemann@rusnakautogroup.com | 626.229.2782 Direct Line

December 15, 2020

Warren provided exceptional service! He was punctual, friendly, patient and beyond accommodating! Warren made himself available to us by email, text and phone; he sent reminders and helped keep us aware More

by sdotylaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Rodriquez, Warren Chen
Dec 16, 2020 -

Rusnak Bentley Rolls-Royce responded

Your review made us smile. We're very happy to learn our team was able to accommodate communication with you about what was going on throughout your experience here. We truly appreciate business with us at Rusnak Bentley Rolls-Royce Maserati Karma and we'll be sure to share your kind comments with Warren. Have a wonderful day!

December 12, 2020

12/4/2020 Friday, in service for replacement of center console piano black was delaminates and pick up the car in the same day. On 12/7, Monday drove to work in Culver City and after discover harzard ligh More

by fnaglobal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andrew Lascano
Jan 09, 2021 -

Rusnak Bentley Rolls-Royce responded

Good afternoon, Thank you for taking a moment to complete the survey regarding your experience. I would like to apologize for the return visit to repair the switch, especially when it was a simple issue that should have been checked and corrected prior to releasing the car to you after the original repair. We do have a quality check process in place but unfortunately it was not caught. We appreciate you and your many years of business with us, and hope that we can continue to service your vehicle with the level of service you expect from Maserati and the Rusnak Auto Group. Please contact us before your next visit, we can offer complimentary pick up and delivery to help save you time and trip back to Pasadena. Brian Edwards Service Manager

December 12, 2020

Warren Chen is one of the most professional automobile sales persons I have ever had the pleasure to due business with. He was very attentive and responded to all of my questions and concerns. I would d More

by neil f
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Golding, Joanna Rodriquez, Warren Chen
Dec 13, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for visiting Bentley Pasadena, Neil. We will be sure to thank Warren for providing you with the most professional sales experience. We look forward to working with you again.

December 11, 2020

Service was good and friendly. Warren made the process very easy. Price was good for a good deal on my trade in. I would definitely recommend purchasing a vehicle from Rusnak. More

by YAHAN.WU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Warren Chen
Dec 12, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for your feedback and recommendation of Rusnak! We'll be sure to thank our team for providing you with an outstanding level of care. If there is anything else we can assist with, please do not hesitate to reach out!

December 11, 2020

Clint was very patient, knowledgeable, professional, friendly, honest and by far the best sales associate I have ever dealt with when buying a car, and I've bought many over 30 years. I would highly rec More

by Tom C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Ziemann, Clinton Woosley
Dec 11, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the amazing review, Tom. We will be sure to thank Clint and Tony for providing you with an excellent car-buying experience. We look forward to your next visit to Bentley Pasadena.

December 10, 2020

Clint was extremely knowledgeable and helpful about the different features and aspect of each car. He did a great job figuring out what my needs were and was always available for my questions throughout th More

by Sarah S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Woosley
Dec 11, 2020 -

Rusnak Bentley Rolls-Royce responded

Thank you for the great review, Sarah! We are happy to learn that Clint's knowledge and expertise helped you find the right vehicle for you. Your recommendation is appreciated; Bentley Pasadena looks forward to working with you again.

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