Rusnak Volvo Cars

10k service Prompt attention and full service done and explained many cars were in line and we were frequently updated on amount of wait. Prompt attention when c Prompt attention and full service done and explained many cars were in line and we were frequently updated on amount of wait. Prompt attention when car was ready. More

Best customer service Naeem is the best! I really appreciate his customer service and expediting everything. He made my day a lot easier and hassle free. Thank you! Naeem is the best! I really appreciate his customer service and expediting everything. He made my day a lot easier and hassle free. Thank you! More

Excellent, professional and fast. It was my first visit and Na'eem made it a breeze. Really professional and fast. He explained everything and followed-up during the day with updates It was my first visit and Na'eem made it a breeze. Really professional and fast. He explained everything and followed-up during the day with updates. More

Excellent in every way Ms. Verletta Massey provided a level of service that has compelled me to write my first review ever. To start, Ms. Massey reached out to me after I pu Ms. Verletta Massey provided a level of service that has compelled me to write my first review ever. To start, Ms. Massey reached out to me after I put in a request on Rusnak's site asking for a call about a specific 2016 XC90. We were able to agree on an out the door price before I even saw the car in person, and probably saved hours at the dealership by doing so. Of course, Ms. Massey understood that although we had agreed on a price, a deal was still contingent upon me actually seeing the car. Ms. Massey accommodated my schedule and stayed late to show me the car. Right away I was disappointed by some of the cosmetic issues with the car that did not appear in the pictures. The car was black and had some heavy swirling in the clear coat, quite a few scratches, and the perforations in the leather seats were filled with dirt. I spoke to Ms. Massey about my concerns and she insisted that their detail person could fix the cosmetic issues. I was skeptical, but I have my own detail guy who I know does excellent work, and I figured I would just have him thoroughly detail the car after bringing it home if necessary. The car was otherwise perfect, and the price was right, so I went ahead with the purchase. Since we had already negotiated a price, the entire process from test drive to final signatures only took about 45 minutes. Ms. Massey and I agreed that I would leave the car there for detailing, and I would pick it up when I got a chance in the next few days. When I finally had a chance to pick up the car, I was absolutely floored. The car had been completely, thoroughly, and clearly, expertly detailed on the outside. Whoever they use for detailing also applied touch-up paint on certain areas that it was needed, and the outside looked like a brand new car. They also completely cleaned all the tiny perforations in the seats. I am truly impressed, not just with the detailer, but with Ms. Massey who facilitated the deal, the detailing, and the final delivery in an exemplary fashion. More

Excellent Service From initial contact the response and service provided was exceptional..Anthony provided very clear description of what was requied to and why it was From initial contact the response and service provided was exceptional..Anthony provided very clear description of what was requied to and why it was required. I wa satisfied that the advise was honest and professional.. More

Excellent and Professional Anthony set clear expectations about when my car would be ready and then delivered early. He has good follow through skills and is very attentive. Anthony set clear expectations about when my car would be ready and then delivered early. He has good follow through skills and is very attentive. More

Very professional service from beginning to end! Very professional & courteous service manager (Anthony). Listened & took note. Completed the work and any additional software updates needed in a time Very professional & courteous service manager (Anthony). Listened & took note. Completed the work and any additional software updates needed in a timely manner. The car was washed and ready for pick up the same day. More

Anthony Marino is the best. I drive 41 miles each way from Woodland Hills to have Rusnak service our Volvo. Originally purchased from Calabasas before they shut down 10+ years a I drive 41 miles each way from Woodland Hills to have Rusnak service our Volvo. Originally purchased from Calabasas before they shut down 10+ years ago and the drive is really worth the inconvenience due to care and attention from Rusnak service writer, Anthony Marino. More

Service Performance My service adviser, Na'eem, is what a service adviser should be. Listens to why I brought the car in for service along with some clarification with so My service adviser, Na'eem, is what a service adviser should be. Listens to why I brought the car in for service along with some clarification with some of the work to be performed. He met me in the service lane when I showed up and when I returned to pick up the car. That shows care for the customer. Also, your Product Specialist, Jamie knows her work and is a great asset to Rusnak Volvo. Whenever I show up for service I always drop buy to say hello. If I have a problem with some portion of the navigation system, she solves in a few minutes. More

Annual service check and tire pressure/calibration check Thanks for doing such a great job and thank you to the excellent service staff. I appreciate that it's easy to make and appointment and drop off an Thanks for doing such a great job and thank you to the excellent service staff. I appreciate that it's easy to make and appointment and drop off and pick are also very easy. More