Meena Daoud

After test driving my first Volvo a week ago I was sold but what really help my car shopping experience was the staff at the dealership. From top to bottom every person I have dealt with in my car leasing but what really help my car shopping experience was the staff at the dealership. From top to bottom every person I have dealt with in my car leasing process has been so professional, informative and friendly. I would recommend this dealership with confidence. More

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Salesman Patrick was great but the business office continued to delay and almost try to ruin the deal. Paid cash but they won't release paperwork even though past the 5 day hold window. They are not w continued to delay and almost try to ruin the deal. Paid cash but they won't release paperwork even though past the 5 day hold window. They are not willing to work in the best interest of the buyers. Wouldn't recommend. New update, we received the car with a damaged headlight sprayer and luckily found the painted cover that fell off. Rusnak won't cover it because it's not under warranty or factory defect. Its a $150 part they won't reimburse. Also, just found out we have to remove some panels and parts to replace this so now will have to cover the labor (2-3 hours) for this repair. Horrible service and the business office doesn't care about its customers. More

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Everyone was incredibly kind helpful and knowledgeable without being pushy, something that I truly appreciate without being pushy, something that I truly appreciate More

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Very easy to work with, I didn’t know car buying could be this easy! this easy! More

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Sales and management staff are very helpful and thoughtful. There is no pressure and a lot of patience in trying to make a decision. thoughtful. There is no pressure and a lot of patience in trying to make a decision. More

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Friendly efficient. It would be nice if they were a bit more familiar with Affinity Incentives, and how to properly apply them for the customer. There was a small hiccup It would be nice if they were a bit more familiar with Affinity Incentives, and how to properly apply them for the customer. There was a small hiccup with obtaining all of the items listed on the window sticker, in the in all was resolved. I do highly recommend this dealership for there selection and friendly customer service. More

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Volvos are great cars. Rusnak Pasadena has poor/ rude customer service. After signing the paperwork for the vehicle, it was a 180 change in attitude and professionalism. Sp Rusnak Pasadena has poor/ rude customer service. After signing the paperwork for the vehicle, it was a 180 change in attitude and professionalism. Spend your money elsewhere. Vehicle condition: We had an appointment with Andi to view a used XC60. The vehicle mechanics was fine, but the car was dirty and didn’t allow us to see the many scratches and dents the car had. Transparency: Before buying the vehicle we were told it only needed a battery change. After purchasing they said it needed more work but we’re not forthcoming with the information. After two days of waiting I had to call and speak directly with the service manager. Customer service: Before buying the vehicle, communication was quick and friendly. After signing the paperwork, it was difficult to get hold of anyone on the sales team to answer questions. Moreover they were rude when I asked for clarification. Follow up: My wife and I were shocked by the rude customer service we received. I wrote an email to the GM Meena Daoud, and CC’d online sales manager Chris Harrison and floor sales manger Douglas Harland. Only Doug responded, it has been almost a month and still no accountability from the GM. At the end of the day I am tired of spending energy on this issue and simply decided to purchase a new vehicle at another Volvo dealership. They do not value/ respect their customers time. More

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Overall, great car buying experience the best I’ve ever had and plan to go back and buy another Volvo in the future from this dealership. Adimika and her sales manager made sure my wife and I were taken ca had and plan to go back and buy another Volvo in the future from this dealership. Adimika and her sales manager made sure my wife and I were taken care of at every step. They did not just sell us a Volvo, but they sold us an experience. More

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My wife and I have been buying cars from Rusnak and Rafik for the past 5 years. They always take care of us do everything they can to earn our business. Highly recommend!. for the past 5 years. They always take care of us do everything they can to earn our business. Highly recommend!. More

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Great buying experience. Remond was responsive and the whole Rusnak Volvo team was professional. Joanne in finance got me in and out quick with the transaction. The dealersh Remond was responsive and the whole Rusnak Volvo team was professional. Joanne in finance got me in and out quick with the transaction. The dealership is all around wonderful! More

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