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Rusnak Volvo Cars - Service Center

Pasadena, CA

4.8
900 Reviews

900 Reviews of Rusnak Volvo Cars - Service Center

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August 01, 2021

Na’eem was very responsive and helpful.The software in Na’eem was very responsive and helpful. The software in my new XC 40 Recharge needed to be recalibrated. He kept me informed and the car was ready th More

by HELEN.NEDELMAN
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Rusnak Volvo Cars responded

Rusnak Volvo Cars appreciates the 5-stars, Helen, and kind words! We look forward to future visits.

July 28, 2021

Fast and complete service! Brought the car in for a recall issue, and learned there was a parts recall issue that needed to be addressed, and was able to take care of that at the same time. More

by KMCHAN
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Rusnak Volvo Cars responded

Hi there, Thank you for your positive review. It pleases us to know that you encountered a fast and complete service during you recent visit. Thank you for choosing Rusnak Volvo Cars and we look forward to working with you in the future.

July 28, 2021

Although there was some delay before seeing the service manager, when I said that I would wait and was told that it would take about 1 1/2 hours, he was as good as his word. I just wish that I could have More

by RKROPP0
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Rusnak Volvo Cars responded

Hi there, Thank you for taking the time to give us your review. We are pleased that our team were able to work with you in the given time frame. We take on board your feedback about your contact information. Thank you for choosing Rusnak Volvo Cars and we hope to continue to assist with all of your future automotive needs.

July 26, 2021

Estimated 1hr fix time when I arrived but took over 3 hours, overall it always takes a very long time to fix the car no matt The reason More

by SJ135499
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Anthony Marino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Rusnak Volvo Cars responded

Hi, Thank you for bringing your recent visit to my attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 www.rusnakvolvocars.com

July 23, 2021

Efficient but expensive. Had a hard time calling in. I called 5 times and was routed many times before someone helped me. ...When I picked up, it was quick. More

by Loyal customer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Rusnak Volvo Cars responded

Thank you for bringing this to my attention. While we appreciate your four-star rating, I would like the chance to address your concerns with attempting to reach someone on the phone. Please reach out to me when you have a moment. General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 www.rusnakvolvocars.com

July 21, 2021

Great service and communication. Quick replacement of the recalled part. Waiting room was nice. Jamie and Ronnie stopped to say hi. They also washed my car which was excellent! Thank you. More

by JBJALWAYS
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Hector.
Jul 21, 2021 -

Rusnak Volvo Cars responded

Thank you for the positive review and rating! We are delighted to know that you had a good experience with our Service Department, and we hope that you will continue to choose Rusnak/Pasadena Volvo as your dealership!

July 21, 2021

Good job everyone. It was a smooth process and had a quick turn around. I don’t know why I have to write a minimum number of words. Brevity is undervalued. More

by jacobsloman
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Rusnak Volvo Cars responded

Thanks you for the 5-stars! The team at Rusnak/Pasadena Volvo is glad your experience was good. We look forward to future visits.

July 15, 2021

Na'eem Adams is lovely and helpful. The service was prompt and Na'eem was very responsive. Everyone there is friendly and polite even on a super hot day. Many Thanks, Christian More

by CLANGMUIRFOSTER
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Rusnak Volvo Cars responded

Christian, Thank you for the perfect star rating! We will be sure to pass along your kind comments to Na'eem from our Service Department. Please come back and see us for any future service needs.

July 14, 2021

Very friendly with the good service that I always expect to get when I come to Pasadena Volvo.Help are always around when you need it. More

by hongtongsak
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caros part department.
Jul 14, 2021 -

Rusnak Volvo Cars responded

Glad to learn that you are consistently impressed with our Service Department. Our team here at Rusnak/Pasadena Volvo will be excited to learn about this review. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 14, 2021

Rusnak service was Very efficient and the car was ready when promised. Car washed and maintenance seems to have been handled. Naim was very helpful. Thank you More

by ANDY84
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Rusnak Volvo Cars responded

Thank you for the 5-stars, Andy! The team at Rusnak/Pasadena Volvo is glad your experience was helpful. We look forward to future visits.

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