Back

Russ Darrow Chrysler Dodge Jeep RAM of Madison

Madison, WI

4.6
1,055 Reviews
Russ Darrow Chrysler Dodge Jeep RAM of Madison, WI, is your trusted source for new and pre-owned vehicles from Chrysler, Dodge, Jeep, and RAM. Whether you're in the market for a rugged Jeep SUV, a powerful RAM truck, or a family-friendly Chrysler sedan, we offer a wide selection to meet your needs. Our expert team is committed to providing exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle undergoes a thorough inspection to ensure quality and reliability. Visit Russ Darrow Chrysler Dodge Jeep RAM of Madison today for an unbeatable selection, competitive pricing, and exceptional service!
Contact Dealership

3502 Lancaster Dr

Madison, WI

53718

Directions

By Type

Showing 1,055 reviews

June 19, 2026

Very good, they were all very nice and efficient. I will be back in the future! More

by randygyver
Recommend Dealer
Yes
Employees Worked With
Luke Den Daas
Jun 19, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s great to hear your service visit was both friendly and efficient. Whenever your Dodge Ram 1500 needs attention again, we look forward to helping. Chad Ellis chad.ellis@russdarrow.com

June 19, 2026

Scheduling was easy and quick. The turn around time was quick as well. Everything was covered under warranty, so it cost me nothing out of pocket. More

by Nathan.buseman
Recommend Dealer
Yes
Employees Worked With
Rob J
Jun 19, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s great to know scheduling was smooth and the service turnaround was fast. We’re pleased your Ram’s warranty covered everything with no out-of-pocket cost. Thank you for sharing your experience, and we look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

June 17, 2026

Got the job done. Thank you. One, two, three, four, five, six, seven, eight, nine, stop. More

by GLJMCINTOSH
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Kufalk
Jun 17, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for the 5-star rating. Bryan and our team are glad to have efficiently taken care of your Chrysler Pacifica. We appreciate the opportunity to serve you. Chad Ellis chad.ellis@russdarrow.com

June 17, 2026

Rachel can't be bothered to return a simple email and then is offended when a customer uses the "F" word... She forwarded it elsewhere. How simply audacious! More

by bjjuwa65
Recommend Dealer
No
Employees Worked With
Robert Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Benson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all our customers leave happy, and it's disappointing to learn that we missed the mark here. Chad Ellis chad.ellis@russdarrow.com

June 17, 2026

Steven Fassbender at Service. We paid $5,225.08 total for the car to get engine light on on the first trip to Milwaukee. Too much money for the car to still have any light engine More

by Stephanie Moreno
Recommend Dealer
No
Employees Worked With
Steven Fass ended at Service. We paid $5,225.08 total for the car to get engine light on on the first trip to Milwaukee
Jun 20, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Stephanie, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Chad Ellis chad.ellis@russdarrow.com

June 17, 2026

I came in for my oil change and when I got home my air intake was disconnected and I'm wondering how the mechanic didn't notice this issue More

by capone9105
Recommend Dealer
No
Jun 20, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and ensure this doesn't happen again. Chad Ellis chad.ellis@russdarrow.com

June 15, 2026

Very attentive and they found what I was looking for Great place to shop for used car More

by MLIEGEL55
Recommend Dealer
Yes
Employees Worked With
Trenton
Jun 16, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Chad Ellis chad.ellis@russdarrow.com

June 14, 2026

Great fast serviut we nice fast service. Very courteous workers. And loved the popcorn and a waiter More

by JKSTOUT2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s wonderful to hear our quick service, courteous team, and popcorn with a personal touch made your visit enjoyable. Chris and the team appreciate you bringing your Kia Sportage in and look forward to helping again. Chad Ellis chad.ellis@russdarrow.com

June 14, 2026

We have always had great service at this dealership. The service center was great at fixing the moonroof issue. We have bought several vehicles from this location and will hopefully continue to. More

by Simon16
Recommend Dealer
Yes
Jun 14, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for trusting us with your Chrysler Pacifica’s moonroof repair and for your continued loyalty. We appreciate your repeat vehicle purchases and look forward to supporting your future visits. Chad Ellis chad.ellis@russdarrow.com

June 13, 2026

Easy to work with all around great group of people. Made vehicle purchase as pain free as possible. More

by ROLIE.S83
Recommend Dealer
Yes
Employees Worked With
Adam Odor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Odor
Jun 13, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We’re so pleased Adam and our team made your used Jeep Gladiator purchase straightforward and stress-free. Enjoy every journey with your Gladiator, and feel free to reach out if you have any questions. Thank you for choosing us. Chad Ellis chad.ellis@russdarrow.com

1
...