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Bryan Kufalk
Bryan Kufalk at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Bryan Kufalk

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.8
124 Reviews
4.8

124 Reviews

Write a Review

124 Reviews of Bryan Kufalk

May 02, 2026

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Employee Rating

A great dealership with very helpful employees, will be coming back for all my future seevices. More

by velpal4353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Aly Mohr, Rob Jensen, Sara Pitts

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May 03, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chad Ellis chad.ellis@russdarrow.com

April 30, 2026

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They got the vehicle done and record time They did amazing job like always Thanks all More

by jsobbejr
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk

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Apr 30, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Great to hear we finished your Toyota Corolla service in record time. Bryan and the team are glad to have met your expectations once again. We appreciate your loyalty. Chad Ellis chad.ellis@russdarrow.com

April 28, 2026

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It was a very good experience, they got my service done in a timely manner without any issues. More

by ZTWIGGLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Aly Mohr, Chris Ziegler, Rob Jensen, Nathan Swan, Anthony Rivera, Sara Pitts

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Apr 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We’re glad your Jeep service was completed promptly and smoothly. Thank you for sharing your review. We look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

March 28, 2026

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Employee Rating

Was very quick and informative and over all great experience for my jeep services. Great service More

by NEYE4DESIGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Aly Mohr, Chris Ziegler, Rob Jensen, Nathan Swan, Anthony Rivera, Sara Pitts

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Mar 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s great to hear our team provided quick and informative Jeep service and made it a positive experience. We appreciate you trusting us with your vehicle maintenance. Thank you for sharing. Chad Ellis chad.ellis@russdarrow.com

February 25, 2026

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Employee Rating

Brian was dishonest. He charged me for information I provided including inspection, which never happened. More

by Jovanslawncare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 01, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chad Ellis chad.ellis@russdarrow.com

Mar 01, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chad Ellis chad.ellis@russdarrow.com

February 12, 2026

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Always kind, helpful, and professional The staff is always kind, helpful, and professional. Sharing their insights as well as getting me back on the road as quickly as possible! More

by lomax.jeffrey
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk

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Feb 12, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing your praise for our service on your Dodge Journey. Bryan and our team are glad the insights were helpful and that you were back on the road quickly. Chad Ellis chad.ellis@russdarrow.com

January 28, 2026

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Employee Rating

Always very professional efficient and great customer service!!!!! All the staff in the service department are top notch!!! They treat me so respectfully and kindly More

by abejae
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk

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Jan 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chad Ellis chad.ellis@russdarrow.com

January 20, 2026

Dealership Rating
Employee Rating

Always pleased with service good folks. Prompt replies Enjoy videos of service. Not going anywhere else More

by dan.biddick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chad Ellis chad.ellis@russdarrow.com

January 17, 2026

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Employee Rating

convenient drop off, pick up the next day. Great customer service I will be back More

by pkolze
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk

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Jan 17, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Chad Ellis chad.ellis@russdarrow.com

December 16, 2025

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Employee Rating

Great experience, I felt taken care of and will absolutely return here when I need service next. Bryan was wonderful! More

by marielreyes967
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk

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Dec 16, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chad Ellis chad.ellis@russdarrow.com

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