Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Bryan Kufalk
Bryan Kufalk at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Bryan Kufalk

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

Contact Me
4.8
121 Reviews
4.8

121 Reviews

Write a Review

121 Reviews of Bryan Kufalk

March 28, 2026

Dealership Rating
Employee Rating

Was very quick and informative and over all great experience for my jeep services. Great service More

by NEYE4DESIGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Aly Mohr, Chris Ziegler, Rob Jensen, Nathan Swan, Anthony Rivera, Sara Pitts

Report | Print
Mar 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s great to hear our team provided quick and informative Jeep service and made it a positive experience. We appreciate you trusting us with your vehicle maintenance. Thank you for sharing. Chad Ellis chad.ellis@russdarrow.com

February 25, 2026

Dealership Rating
Employee Rating

Brian was dishonest. He charged me for information I provided including inspection, which never happened. More

by Jovanslawncare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Mar 01, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chad Ellis chad.ellis@russdarrow.com

Mar 01, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chad Ellis chad.ellis@russdarrow.com

February 12, 2026

Dealership Rating
Employee Rating

Always kind, helpful, and professional The staff is always kind, helpful, and professional. Sharing their insights as well as getting me back on the road as quickly as possible! More

by lomax.jeffrey
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk

Report | Print
Feb 12, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing your praise for our service on your Dodge Journey. Bryan and our team are glad the insights were helpful and that you were back on the road quickly. Chad Ellis chad.ellis@russdarrow.com

January 28, 2026

Dealership Rating
Employee Rating

Always very professional efficient and great customer service!!!!! All the staff in the service department are top notch!!! They treat me so respectfully and kindly More

by abejae
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk

Report | Print
Jan 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chad Ellis chad.ellis@russdarrow.com

January 20, 2026

Dealership Rating
Employee Rating

Always pleased with service good folks. Prompt replies Enjoy videos of service. Not going anywhere else More

by dan.biddick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 20, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chad Ellis chad.ellis@russdarrow.com

January 17, 2026

Dealership Rating
Employee Rating

convenient drop off, pick up the next day. Great customer service I will be back More

by pkolze
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk

Report | Print
Jan 17, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Chad Ellis chad.ellis@russdarrow.com

December 16, 2025

Dealership Rating
Employee Rating

Great experience, I felt taken care of and will absolutely return here when I need service next. Bryan was wonderful! More

by marielreyes967
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk

Report | Print
Dec 16, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chad Ellis chad.ellis@russdarrow.com

December 14, 2025

Dealership Rating
Employee Rating

They were able to fix my recall with just one day wait. The other dealership said it would be a 5 or 6bweeknwait. They were timely and fixed my car is the time they said they would. They also had a nice More

by gmccallumprine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 14, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chad Ellis chad.ellis@russdarrow.com

December 12, 2025

Dealership Rating
Employee Rating

Bryan at Russ Darrow handled our broken axel. Kept us updated and worked hard to find parts. Also was able to get us a loaner. He helped make the best of our bad situation. Can’t say enough abou More

by deavonconnaher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 12, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chad Ellis chad.ellis@russdarrow.com

November 20, 2025

Dealership Rating
Employee Rating

The service department kept me updated. The work was done in the time frame that was given. The staff is professional and concerned with the safety of the vehicle. More

by barb_arah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Aly Mohr, Chris Ziegler, Rob Jensen, Nathan Swan

Report | Print
Nov 20, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chad Ellis chad.ellis@russdarrow.com

1
2
...
13

Dealership Inventory (198 Vehicles)

new 2026 Jeep Cherokee car, priced at $44,675
2026 Jeep Cherokee
new
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
$44,675
View Details
used 2022 Chevrolet Traverse car, priced at $28,876
2022 Chevrolet Traverse
used
Northsky Blue Metallic exterior
Automatic
All-wheel Drive
$28,876
View Details
used 2022 Subaru Forester car, priced at $25,637
2022 Subaru Forester
used
Cascade Green Silica exterior
Automatic
All-wheel Drive
$25,637
View Details
new 2026 Jeep Wrangler car, priced at $80,596
2026 Jeep Wrangler
new
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
$80,596
View Details
used 2022 GMC Terrain car, priced at $21,877
2022 GMC Terrain
used
Ebony Twilight Metallic exterior
Automatic
All-wheel Drive
$21,877
View Details
new 2024 Dodge Hornet car, priced at $27,977
2024 Dodge Hornet
new
Blu Bayou exterior
Automatic
All-wheel Drive
$27,977
View Details
View All Inventory