Russ Darrow Chrysler Dodge Jeep RAM of Madison

Chris squeezed me in without an appointment I am thankful for this excellent customer service. for this excellent customer service. More

I was happy they got me in since whoever took my appointment didn’t put it on the schedule. Brian did a great job and made it happen on a Monday morning at 8. appointment didn’t put it on the schedule. Brian did a great job and made it happen on a Monday morning at 8. More

Warm welcoming atmosphere! We appreciate the customer hospitality area! As our vehicle is serviced, we appreciate the updates of suggested items to be considered currently or a We appreciate the customer hospitality area! As our vehicle is serviced, we appreciate the updates of suggested items to be considered currently or attention given, in the future. It provides us with security and comfort as we travel daily! Our bill (statement) is well detailed, which provides a complete account of parts and labor. This is why we utilize Russ Darrow! We purchased our 2021 anniversary edition from them new and have accrued 78,000 miles with total confidence in the excellent team at Russ Darrow. Thank each of the service managers whom facilitate our arrival with their smiles! More

Great place to have vehicle serviced. Very good customer service. Employees very nice. Yay yay yay Very good customer service. Employees very nice. Yay yay yay More

Haven't failed me yet! Like the new video feature. Let's me know a good job is being done! Like the new video feature. Let's me know a good job is being done! More

Chris Ziegler IS the reason I have my vehicles serviced at RD-East. He knows vehicles, and which tech is best suited to work on them. at RD-East. He knows vehicles, and which tech is best suited to work on them. More

When I’ve required service it has need completed in a timely manner and the service writers have been prompt and informative. timely manner and the service writers have been prompt and informative. More

I would rate Jessica on the top of her profession , I have had issues with one of your competitors over the years and communication has been their downfall , I would defiantly recommend your service depa have had issues with one of your competitors over the years and communication has been their downfall , I would defiantly recommend your service department , thanks Dan More

Great customer service immediately as I pulled into the service shop. Very prompt completion of service and a video of the service completed. service shop. Very prompt completion of service and a video of the service completed. More

I was a little slow at first but realized I was talked into buying a battery, this for you to do the testing on my vehicle. Then mid day I'm like how can my dealer not have one to do the testing with ! Yo into buying a battery, this for you to do the testing on my vehicle. Then mid day I'm like how can my dealer not have one to do the testing with ! You should have got the battery, done all testing then once it was determined I had a bad battery and not a draw ,or bad module offered to sell one. I could have then received a free battery from battery plus incurring no charge at all. I feel that at a minimum I should get reimbursed whatever your actual cost on the battery was ( the difference from what I paid). Also what I believe is a battery install charge of $60.00. I have in the past bought two vehicles from you, this doesn’t seem right to me and will influence my future auto shopping. More