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Russ Darrow Chrysler Dodge Jeep RAM of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.6
1,049 Reviews
Russ Darrow Chrysler Dodge Jeep RAM of Madison, WI, is your trusted source for new and pre-owned vehicles from Chrysler, Dodge, Jeep, and RAM. Whether you're in the market for a rugged Jeep SUV, a powerful RAM truck, or a family-friendly Chrysler sedan, we offer a wide selection to meet your needs. Our expert team is committed to providing exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle undergoes a thorough inspection to ensure quality and reliability. Visit Russ Darrow Chrysler Dodge Jeep RAM of Madison today for an unbeatable selection, competitive pricing, and exceptional service!
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3502 Lancaster Dr

Madison, WI

53718

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Showing 1,049 reviews

June 07, 2026

After my suv was logged in for the appointment I was escorted to the waiting area. My time there was minimum and my questions were quickly answered. More

by Apricotrose
Recommend Dealer
Yes
Employees Worked With
From what I'm seeing it was Technician Nate.
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Jun 07, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s great to hear your Jeep service check-in went smoothly and you spent minimal time in the waiting area. We appreciate the chance to address your questions quickly. Thank you for the five-star rating and we look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

June 06, 2026

Great customer service, took the time to explain and answered all questions. Service advisor Chris was outstanding More

by DC
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ziegler
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Jun 06, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for sharing your experience with us. It’s great to hear Chris provided thorough explanations and answered all your questions. We’re glad you were pleased with our Ram service and look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

June 05, 2026

Since we were desperately in need of help so appreciated the Uber to Enterprise and the drop off at the end...All and Chris turned an emergency into a no stress situation. Thank you ?? More

by khherzog
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ziegler
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Jun 05, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We appreciate you highlighting how Chris and the ride arrangements to Enterprise and back turned an emergency for your Jeep Grand Cherokee into a stress-free experience. Let us know anytime you need assistance. Chad Ellis chad.ellis@russdarrow.com

June 02, 2026

Parker and Jake were nice and they were easy to work with. They didn't make the process difficult and explained the paperwork thoroughly. More

by Cassidy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Rogalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for sharing your feedback. We’re pleased that Parker and Jake made the process straightforward and thoroughly explained the paperwork for your used Chevrolet 1500. Enjoy your Chevrolet 1500. Chad Ellis chad.ellis@russdarrow.com

May 31, 2026

Quick, easy and painless. Explained the issue, sent videos and was done in a timely manner. More

by Jkwilson17
Recommend Dealer
Yes
Employees Worked With
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rivera
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Jun 01, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are pleased you found the service quick, clear, and timely. Anthony shared video updates and walked you through every step. Thank you for trusting us with your Jeep, we look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

May 29, 2026

Very helpful This was our second purchase from this dealership. Great cars at a fair price. Everyone was so nice and super helpful. More

by MCCOLLUMS6
Recommend Dealer
Yes
Employees Worked With
Cole Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cole Jordan
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May 30, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for coming back to purchase a used Chrysler Voyager with us. Cole and our team are delighted you enjoyed our selection at a fair price and found everyone so helpful. Chad Ellis chad.ellis@russdarrow.com

May 29, 2026

Been going to the service department almost 20 years and will continue too. I trust them. More

by KINGDRUMS
Recommend Dealer
Yes
Employees Worked With
Rob Jensen
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May 30, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for trusting our service department for almost 20 years. It’s been our pleasure to care for your Jeep Wrangler, and we look forward to supporting you in the years to come. Chad Ellis chad.ellis@russdarrow.com

May 29, 2026

They worked with us to get us in at the next available slot, the technician sent us a video and they got the work done and informed us when the truck is ready to be picked up. Easy process and much apprec More

by Gm32
Recommend Dealer
Yes
Employees Worked With
Sara Pitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Pitts
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May 29, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for sharing your experience. We’re glad Sara and our service team got you in promptly, provided a technician video update, and let you know when your Ram was ready. We appreciate your trust and look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

May 29, 2026

Came in, greeted right away, got a video of tech examining my car and letting me know everything is good. 15 minutes later, oil change done and Luke checked me out instead of waiting for a cashier. More

by SDRIFKE
Recommend Dealer
Yes
Employees Worked With
Luke denDas
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May 29, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

What a pleasure to know our team greeted you promptly and kept you informed with the video inspection. We’re glad the quick oil change and personal checkout made your Jeep Renegade service more convenient. Chad Ellis chad.ellis@russdarrow.com

May 28, 2026

Parker and team were great. Very accommodating to all my needs, and found the best vehicle that fit my wants. More

by jmantheylamon23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Rogalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2026 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s great to hear Parker and our team were able to accommodate your needs and find a GMC Terrain that suited your preferences. Thank you for choosing us, and we look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

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