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Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Madison, WI

4.6
350 Reviews

350 Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

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February 07, 2025

Service department. . Fantastic job well done from the service department, Rob K. The service manager, Rob K. To charge straight away with his professionalism Rob expedit More

by imanoffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kulp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Deery, Robert Reid
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Feb 07, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad Rob was able to help, and we hope to see you again! Pat Deery pat.deery@russdarrow.com

February 06, 2025

Good communication with repair updates and customer service. The cost of repair was a bit more than expected More

by jwenzel312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyson Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years. Pat Deery pat.deery@russdarrow.com

February 02, 2025

They were very friendly and got me in quickly and the repair was completed very fast. More

by THITTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyson Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Pat Deery pat.deery@russdarrow.com

February 02, 2025

The experience with Bryan in service has been great. He is a true professional who genuinely cares about the level of service and care that he provides to you as a customer. He focuses on what you need More

by therobinsongroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear Bryan was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Pat Deery pat.deery@russdarrow.com

January 31, 2025

They are always kind, let you know exactly what is going on and very timely. More

by TRACIBEYER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Dendaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, Traci, and we hope to see you again! Pat Deery pat.deery@russdarrow.com

January 31, 2025

Everyone is friendly the service is great nice lounge with treats.1 thing car wash could better. But over u guys are a 10 thank you More

by JONVALDEZ576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyson Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Swan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Minor
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Feb 02, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you, Jon! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com

January 31, 2025

Service was outstanding and Chis was excellent to work with. I would recommend them highly. More

by Stshreves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com

January 31, 2025

You charge too much for oil changes 97. 00 way too much you need to be around 60.00 More

by sddperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Minor
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Feb 02, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Pat Deery pat.deery@russdarrow.com

January 31, 2025

Comfortable waiting room. Kind staff. A Video recording of work complete shows transparency. Overall I am very happy with my experience. More

by jolyncook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Dodge Jeep RAM of Madison. Pat Deery pat.deery@russdarrow.com

January 31, 2025

Always on time opening and very good on getting you in and out in a timely manner More

by SAGITTARIUSOPER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pat Deery pat.deery@russdarrow.com

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