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Lucas Dendaas
Lucas Dendaas at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Lucas Dendaas

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.7
105 Reviews
4.7

105 Reviews

Write a Review

105 Reviews of Lucas Dendaas

May 02, 2026

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Employee Rating

Like the jeep but they said they would order a back ledge never got any answer. More

by MARCIAK724
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 03, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Chad Ellis chad.ellis@russdarrow.com

May 02, 2026

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Employee Rating

A great dealership with very helpful employees, will be coming back for all my future seevices. More

by velpal4353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk, Aly Mohr, Rob Jensen, Sara Pitts

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May 03, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chad Ellis chad.ellis@russdarrow.com

April 28, 2026

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I was to be in on a Monday at 7am, part wasn’t in when I got there. Waited an extra week. Service did get completed. Just wasted some time on the first appointment More

by JumpRiver
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry we didn’t meet that goal in this case, and we’d love the opportunity to see if we can turn this situation around for you. Chad Ellis chad.ellis@russdarrow.com

April 28, 2026

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Employee Rating

It was a very good experience, they got my service done in a timely manner without any issues. More

by ZTWIGGLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk, Aly Mohr, Chris Ziegler, Rob Jensen, Nathan Swan, Anthony Rivera, Sara Pitts

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Apr 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We’re glad your Jeep service was completed promptly and smoothly. Thank you for sharing your review. We look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

April 14, 2026

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Employee Rating

Repairs done as requested, was kept informed on changes and a rental vehicle was provided. Work was done correctly first time. More

by LASCHE19
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s fantastic to hear that Lucas and our service team handled your Ram 1500 repairs just as you needed, kept you updated, and arranged a rental. We’re pleased the work was done correctly on the first visit. We appreciate your trust and look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

March 28, 2026

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Employee Rating

Was very quick and informative and over all great experience for my jeep services. Great service More

by NEYE4DESIGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk, Aly Mohr, Chris Ziegler, Rob Jensen, Nathan Swan, Anthony Rivera, Sara Pitts

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Mar 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s great to hear our team provided quick and informative Jeep service and made it a positive experience. We appreciate you trusting us with your vehicle maintenance. Thank you for sharing. Chad Ellis chad.ellis@russdarrow.com

March 09, 2026

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Allways EXCELLENT SERVICE, Do not change anything, staff great from time Pull in the service are, till your vehicle is ready. The waiter area is great as well, I ❤️ the popcorn and water 😃 More

by fsheva lightning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for highlighting the smooth process from the moment you drove in to picking up your Jeep Grand Cherokee. Lucas and our service team are glad the waiting area and complimentary popcorn and water made your visit comfortable. We appreciate your feedback and look forward to caring for your vehicle again. Chad Ellis chad.ellis@russdarrow.com

February 01, 2026

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Employee Rating

Seemed to take longer than normal. It was an hour and half for oil change More

by firehawk352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luke Benson

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Feb 01, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Chad Ellis chad.ellis@russdarrow.com

January 30, 2026

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Employee Rating

Price was higher than quoted. Was told $233 but ended up being $462. Told Them I only had $400 so they knocked it down to $389.. More

by kmingus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 31, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lucas met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as a valued customer for many years to come! Chad Ellis chad.ellis@russdarrow.com

January 28, 2026

Dealership Rating
Employee Rating

Brought my car in now all type of things is going wrong with it I just don’t feel like yall complete my job on my vehicle More

by chanequewhastepter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Feb 01, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Chad Ellis chad.ellis@russdarrow.com

Feb 01, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Chad Ellis chad.ellis@russdarrow.com

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