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Lucas Dendaas
Lucas Dendaas at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Lucas Dendaas

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.8
101 Reviews
4.8

101 Reviews

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101 Reviews of Lucas Dendaas

April 14, 2026

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Employee Rating

Repairs done as requested, was kept informed on changes and a rental vehicle was provided. Work was done correctly first time. More

by LASCHE19
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s fantastic to hear that Lucas and our service team handled your Ram 1500 repairs just as you needed, kept you updated, and arranged a rental. We’re pleased the work was done correctly on the first visit. We appreciate your trust and look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com

March 28, 2026

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Employee Rating

Was very quick and informative and over all great experience for my jeep services. Great service More

by NEYE4DESIGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk, Aly Mohr, Chris Ziegler, Rob Jensen, Nathan Swan, Anthony Rivera, Sara Pitts

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Mar 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s great to hear our team provided quick and informative Jeep service and made it a positive experience. We appreciate you trusting us with your vehicle maintenance. Thank you for sharing. Chad Ellis chad.ellis@russdarrow.com

March 09, 2026

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Employee Rating

Allways EXCELLENT SERVICE, Do not change anything, staff great from time Pull in the service are, till your vehicle is ready. The waiter area is great as well, I ❤️ the popcorn and water 😃 More

by fsheva lightning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for highlighting the smooth process from the moment you drove in to picking up your Jeep Grand Cherokee. Lucas and our service team are glad the waiting area and complimentary popcorn and water made your visit comfortable. We appreciate your feedback and look forward to caring for your vehicle again. Chad Ellis chad.ellis@russdarrow.com

February 01, 2026

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Seemed to take longer than normal. It was an hour and half for oil change More

by firehawk352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luke Benson

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Feb 01, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Chad Ellis chad.ellis@russdarrow.com

January 30, 2026

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Price was higher than quoted. Was told $233 but ended up being $462. Told Them I only had $400 so they knocked it down to $389.. More

by kmingus
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lucas met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as a valued customer for many years to come! Chad Ellis chad.ellis@russdarrow.com

January 28, 2026

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Employee Rating

Brought my car in now all type of things is going wrong with it I just don’t feel like yall complete my job on my vehicle More

by chanequewhastepter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 01, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Chad Ellis chad.ellis@russdarrow.com

Feb 01, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Chad Ellis chad.ellis@russdarrow.com

January 06, 2026

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Employee Rating

Always have had a great experience with Chris Ziegler. very helpful, courteous, and easy to work with. More

by Commercial building solutions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aly Mohr, Chris Ziegler, Rob Jensen, Nathan Swan

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Jan 06, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chad Ellis chad.ellis@russdarrow.com

November 26, 2025

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Employee Rating

I brought my vehicle in to see what the possible rotting/burning smell in my car was coming from. Only happens about every other drive. They found nothing and I was charged $230. They told me I coul More

by jeneamontanez
Recommend Dealer
No
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Nov 29, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Chad Ellis chad.ellis@russdarrow.com

Nov 29, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Chad Ellis chad.ellis@russdarrow.com

November 20, 2025

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Employee Rating

The service department kept me updated. The work was done in the time frame that was given. The staff is professional and concerned with the safety of the vehicle. More

by barb_arah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk, Aly Mohr, Chris Ziegler, Rob Jensen, Nathan Swan

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Nov 20, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chad Ellis chad.ellis@russdarrow.com

November 15, 2025

Dealership Rating
Employee Rating

The absolute best. Sara is a gem. She found out in just a few minutes what was wrong with my door. I took the van to mobiltyworks THREE TIMES, and they never fixed it. More

by mwerden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk, Aly Mohr, Chris Ziegler, Rob Jensen, Nathan Swan

Report | Print
Nov 15, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Chad Ellis chad.ellis@russdarrow.com

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