Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Great amazing people They always exceed my expectations friendly informative and amazing people who work there it’s all in the staff they make it great they help me with e They always exceed my expectations friendly informative and amazing people who work there it’s all in the staff they make it great they help me with every and any question I have and never blink an eye to help me and listen More

Ian Johnson, Service Writer was very helpful, the work was done on time, additional issues were identified during the process, Ian offered less expensive options to tell resolve the problem, great follow was done on time, additional issues were identified during the process, Ian offered less expensive options to tell resolve the problem, great follow up, no issues. More

Slow Service The parts department is great. The service department is fine if you keep your expectations low. Brought car in for two items and was happy they were The parts department is great. The service department is fine if you keep your expectations low. Brought car in for two items and was happy they were able to complete one. More

Oil change-tire leak Very helpful and knowledgeable . She explain details very well and answer the question I had.glad they could service my car for I didn’t have an appoi Very helpful and knowledgeable . She explain details very well and answer the question I had.glad they could service my car for I didn’t have an appointment More

Fantastic service Very quick job on our maintenance as well as a very exquisite kindness at the dealership. Very happy with the service from Russ Darrow. Always a great Very quick job on our maintenance as well as a very exquisite kindness at the dealership. Very happy with the service from Russ Darrow. Always a great job More

Great service Friendly staff! I have a busy work schedule and it’s hard to get my vehicle serviced when I have to make an appointment. I appreciate the walk in abil Friendly staff! I have a busy work schedule and it’s hard to get my vehicle serviced when I have to make an appointment. I appreciate the walk in ability on Saturday’s to get this done and if I have to run errands I don’t have to stay. Waiting area is clean and items are available for purchase. There’s a place I could go that’s closer to home but I’ll only go here. More

Oil change I always received great customer service when I come to the dealership. Everyone is always very friendly from the sales to the maintenance department. I always received great customer service when I come to the dealership. Everyone is always very friendly from the sales to the maintenance department. Thanks More

2 hours for an oil change? I went in to my car’s dealership as usual to get what the sign says a “quick” oil change. I’m used to waiting longer there than a Jiffy Lube, but afte I went in to my car’s dealership as usual to get what the sign says a “quick” oil change. I’m used to waiting longer there than a Jiffy Lube, but after an hour and a half and everyone come and gone, I finally checked. They looked at me as if I was from Mars and went to check. Seems I needed a recall software update and the mechanic kept being interrupted and no one kept me informed. In order to get out of there I had to forego the car wash and vacuum...but I was charged the same. Life is too short for that. More

You were great and you got me a shuttle. Thank you so much. They knew just what to do. I had to have my air bags done because of a re-call. They got me in right on time and then got a shuttle to take me to th They knew just what to do. I had to have my air bags done because of a re-call. They got me in right on time and then got a shuttle to take me to the mall. Thank you so much. More

Courtesy car wash I really like the people and service I get but the courtesy car wash needs to go or be upgraded. If I forget to tell them not to wash it I'm so disa I really like the people and service I get but the courtesy car wash needs to go or be upgraded. If I forget to tell them not to wash it I'm so disappointed when I get home and realize how bad the water spots are and difficult to remove. More