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Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Madison, WI

4.7
316 Reviews

316 Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

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May 01, 2019

Friendly efficient service The service writer I worked with for this service was amazing. She was so friendly efficient and helpful. It's unusual to find such good service these More

by Pam from Madison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyson Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for your review! We appreciate your business!

April 30, 2019

Bryan did a great job! Bryan did a wonderful job of handling the service associated with my Jeep Renegade. All repairs seem to be in good order. I am shocked that Jeep has t More

by Hobart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review! We appreciate your business!

April 26, 2019

Great service Great service, fast and reasonable prices. Would highly recommend. You can setup appointment online and select what you need to be done and a time slo More

by Dap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review!

April 25, 2019

Suspension replacement Fair and courteous service provided by my repair coordinator Robb. He worked with Dodge to reduce extra costs associated with warranty repair. Dealer More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kulp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review! We appreciate your business!

April 15, 2019

Worst Experience Ever Service belittled us; should’ve apologized to us in front of the other 15 customers who witnessed. Lost a Loyal Combat Veteran Customer for Life. More

by ThompsonD0311/2401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Kufalk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Extremely sorry to hear about your experience here, it was definitely was not our intention. We'd love the opportunity to prove ourselves to you.

April 13, 2019

Great to work with The salesman is great. No pressure. Offers to drive both my vehicles I purchased from him back and forth for service. I will be back More

by Theo 18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2019

Awsome Great service, worth the drive. Installed a air filter for free and washed the truck. Performed the service quickly and kept me informed, can’t ask fo More

by Norton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2019

Very professional From the salesperson, Michael, to service person Rob, I was treated with professionalism and courteous service each time i return. Thank you so much. More

by Smokiesjeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Malloy, Michael Glowacki
March 04, 2019

Fast Friendly Service I went in for a oil change & was in & out so fast it was fabulous! The technician was very friendly & easy going. I appreciate the fact he did not try More

by Backwoods Barbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Fassbender
February 23, 2019

Blessing!!! Alex lallas and David Leung are amazing they worked everything out for my family and I and we drove off the lot with a 2015 More

by Windycity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lallas David Leung
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