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Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center
Madison, WI
316 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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316 Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center
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May 01, 2019
Friendly efficient service The service writer I worked with for this service was amazing. She was so friendly efficient and helpful. It's unusual to find such good service these The service writer I worked with for this service was amazing. She was so friendly efficient and helpful. It's unusual to find such good service these days! More
by Pam from Madison
Employees Worked With
April 30, 2019
Bryan did a great job! Bryan did a wonderful job of handling the service associated with my Jeep Renegade. All repairs seem to be in good order. I am shocked that Jeep has t Bryan did a wonderful job of handling the service associated with my Jeep Renegade. All repairs seem to be in good order. I am shocked that Jeep has the vehicle set up to take away four and all wheel drive capabilities when anything causes your check engine light to come on. So, if an oxygen sensor goes bad, you cannot utilize any 4x4 or all wheel drive options. THIS IS REALLY BAD IF YOU LIVE WHERE IT SNOWS. THIS IS ACTUALLY NEGLIGENCE IF YOU ASK ME. More
by Hobart
Employees Worked With
April 26, 2019
Great service Great service, fast and reasonable prices. Would highly recommend. You can setup appointment online and select what you need to be done and a time slo Great service, fast and reasonable prices. Would highly recommend. You can setup appointment online and select what you need to be done and a time slot that works for you. More
by Dap
Employees Worked With
April 25, 2019
Suspension replacement Fair and courteous service provided by my repair coordinator Robb. He worked with Dodge to reduce extra costs associated with warranty repair. Dealer Fair and courteous service provided by my repair coordinator Robb. He worked with Dodge to reduce extra costs associated with warranty repair. Dealer great but Jeep warranty coverage less than impressive due to them not covering extra costs and parts replacement that were only incurred due to THEIR warranty issue due to rust. If it is a warranty issue (X-69 warranty bulletin) having to rip apart the rear is not my fault. Again the dealer was great and the people I was dealing with tried but Jeep just doesn’t really care More
by Bill
Employees Worked With
April 15, 2019
Worst Experience Ever Service belittled us; should’ve apologized to us in front of the other 15 customers who witnessed. Lost a Loyal Combat Veteran Customer for Life. Service belittled us; should’ve apologized to us in front of the other 15 customers who witnessed. Lost a Loyal Combat Veteran Customer for Life. More
by ThompsonD0311/2401
Employees Worked With
April 13, 2019
Great to work with The salesman is great. No pressure. Offers to drive both my vehicles I purchased from him back and forth for service. I will be back The salesman is great. No pressure. Offers to drive both my vehicles I purchased from him back and forth for service. I will be back More
by Theo 18
Employees Worked With
March 27, 2019
Awsome Great service, worth the drive. Installed a air filter for free and washed the truck. Performed the service quickly and kept me informed, can’t ask fo Great service, worth the drive. Installed a air filter for free and washed the truck. Performed the service quickly and kept me informed, can’t ask for more than that. More
by Norton
Employees Worked With
March 10, 2019
Very professional From the salesperson, Michael, to service person Rob, I was treated with professionalism and courteous service each time i return. Thank you so much. From the salesperson, Michael, to service person Rob, I was treated with professionalism and courteous service each time i return. Thank you so much. Love my Jeep. More
by Smokiesjeep
March 04, 2019
Fast Friendly Service I went in for a oil change & was in & out so fast it was fabulous! The technician was very friendly & easy going. I appreciate the fact he did not try I went in for a oil change & was in & out so fast it was fabulous! The technician was very friendly & easy going. I appreciate the fact he did not try to upsell me on things I don’t want or need. Nice waiting area with free WI-FI, tv & plenty of other reading material. More
by Backwoods Barbie
Employees Worked With
Steven Fassbender
February 23, 2019
Blessing!!! Alex lallas and David Leung are amazing they worked everything out for my family and I and we drove off the lot with a 2015 Alex lallas and David Leung are amazing they worked everything out for my family and I and we drove off the lot with a 2015 More
by Windycity
Employees Worked With
Alex Lallas David Leung
