Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

New tires and splash guards Easy purchase process, scheduling and pickup. Appreciated the knowledge of the service provider. They went out of their way to drive me to work afte Easy purchase process, scheduling and pickup. Appreciated the knowledge of the service provider. They went out of their way to drive me to work after I dropped off the vehicle early in the morning. Friendly, helpful, and pleasant customer interaction. More

Oil change It was good, it ended up a little quicker than I had thought. Staff was courteous & friendly. She explained that I could rotate tires next oil change. It was good, it ended up a little quicker than I had thought. Staff was courteous & friendly. She explained that I could rotate tires next oil change. More

Great friendly fast service Always friendly service; very competitive prices for my Jeep Grand Cherokee. Easy to schedule online appointments. Nice waiting area. Best Jeep dealer Always friendly service; very competitive prices for my Jeep Grand Cherokee. Easy to schedule online appointments. Nice waiting area. Best Jeep dealer in Madison WI. More

First oil change on my new truck! Came in for my first oil change on my 19 Ram, Bryan the service advisor was very professional, courteous, and expedient while checking my vehicle in. Came in for my first oil change on my 19 Ram, Bryan the service advisor was very professional, courteous, and expedient while checking my vehicle in. Oil change and inspection was done in 20 minutes, and Bryan went thru the inspection form with me even tho it's a new truck and probably didn't need an inspection. But I thought just showed a higher lvl of service than a few other dealers in a have been to. More

Focus on Service My experience with this dealership was top notch. I found them on the internet, scheduled an appointment, and within just a few minutes, I had my app My experience with this dealership was top notch. I found them on the internet, scheduled an appointment, and within just a few minutes, I had my appointment and a response from someone verifying my appointment. They took the time to read my message and decided to place an order for a part that might be needed. The comment from the dealer was to try and complete the needed service in one visit. When I arrived, the staff took care of me right away. The part that was ordered was needed. So a good thing the part was ordered. Shipping had not arrived yet, so we needed to pick the service back up in a few hours. When I returned a short time later, the service work was done, and I was on my way in less than an hour. I really appreciate the efforts of this service team. Like I said, top-notch service. I would recommend this dealership to anyone. More

Happy Russ Darrow has been good to us for over 10 years. They explain things and let you decide what you need. We are happy with their service. Russ Darrow has been good to us for over 10 years. They explain things and let you decide what you need. We are happy with their service. More

Need service for my truck Painless experience. Ali was fantastic. She got me in as fast as she could. I kept me informed to what was going on and any extra costs involved. Painless experience. Ali was fantastic. She got me in as fast as she could. I kept me informed to what was going on and any extra costs involved. More

Wait times Went for a simple oil change and waited for over an hour for it to be completed. That was after the employee told me they weren’t busy and they would Went for a simple oil change and waited for over an hour for it to be completed. That was after the employee told me they weren’t busy and they would take it right back.... while the waiting room is nice and had drinks and popcorn, it would have been nice to know it would take that long. More

Re-establish the phone connection I previously owned a Jeep Liberty, which I drove for ten years and truly enjoyed. When I decided to upgrade, the Liberty had been discontinued and rep I previously owned a Jeep Liberty, which I drove for ten years and truly enjoyed. When I decided to upgrade, the Liberty had been discontinued and replaced with the Renegade. Because the Renegade was best suited for what I wanted the vehicle for, I purchased it. My recent visit was because my phone connection was completely disabled. I was on the east side so stopped in to see if it could be re-connected. The service dept. was busy, so suggested I try one of the Salesmen for assistance. Michael was available and offered to assist me. He was very personable and efficient and was able to re-connect the phone. I was on my way in about 15 minutes, give or take. More

First oil change on my new Jeep Had first oil change on our new Jeep today. Service Advisor Ian Johnson did a great job answering our questions. The oil change was completed quickly. Had first oil change on our new Jeep today. Service Advisor Ian Johnson did a great job answering our questions. The oil change was completed quickly. Thank you for a great experience! Dan & Lynn Finley More