Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Went to pick up vehicle after PTU was replaced (under warranty). Drove down 2 hours on a Saturday. Car automatically was putting on parking break when put into park. Never did this before. Told Sara abou warranty). Drove down 2 hours on a Saturday. Car automatically was putting on parking break when put into park. Never did this before. Told Sara about it she got a mechanic and they couldn’t fix it but recognized it was wrong. Monday she called to say that they couldn’t figure out what the problem was but that I could pay money to have someone else look at it. I said no way. Next day she calls and says there’s no problem with it. It’s just going to do that. No real explanation and you can see that after her telling me the day before they couldn’t figure out how to fix it that I would be highly skeptical. I called a few other dealers around and they said new PTUs do that and it’s normal. Sara never said this. I picked up the vehicle a few days later and it had a damaged steering wheel and a scratch on the door. They fixed the door but said the steering wheel they didn’t care about. Overall just a terrible experience. Sara wasted a lot of my time and the dealership overall gave me terrible service. More

Everyone there went out of their way to fix my car, and to make me feel welcome there. They even arranged a shuttle ride to another part of town and a return ride when the car was fixed. The vehicle still to make me feel welcome there. They even arranged a shuttle ride to another part of town and a return ride when the car was fixed. The vehicle still works so apparently they have first class mechanics familiar with repairing major issues. More

Tech left tools under passenger side mat and did not put everything back together under passenger side dash everything back together under passenger side dash More

Lucas and his team were able to diagnose a difficult problem with my truck. Lucas had great and prompt communication with me. He's awesome! problem with my truck. Lucas had great and prompt communication with me. He's awesome! More

Came in for some warranty work on my 2023 Challenger. Work was done correctly and Brian is very good to work with. Work was done correctly and Brian is very good to work with. More

Clear communication every step of the way. Parts were on back order but a realistic timeline was communicated with me. Once they were in, job was completed quickly Parts were on back order but a realistic timeline was communicated with me. Once they were in, job was completed quickly More

Great service! Quick and painless. Highly recommended, professional staff and service department. Comfortable waiting area. Quick and painless. Highly recommended, professional staff and service department. Comfortable waiting area. More

Chris Ziegler, is stand up guy to work with! !I have problems with my 2024 promaster, and he took my van in and we are getting it figured out. Thanks and keep providing excellent services !! !I have problems with my 2024 promaster, and he took my van in and we are getting it figured out. Thanks and keep providing excellent services !! More

They told me when they would start, when they would finish and how much and they kept to their word. Actually, the price came in a little under what they initially quoted, but no complaints here! I am finish and how much and they kept to their word. Actually, the price came in a little under what they initially quoted, but no complaints here! I am happy with the service. More

Chris in service, is the best in the business. They are efficient and always courteous. They are efficient and always courteous. More