Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

I came in for an oil change and my experience went without delay. The staff is friendly, professional, and accommodating. Thanks without delay. The staff is friendly, professional, and accommodating. Thanks More

Bryan was extremely helpful with a warranty repair. He was friendly and courteous. I tried to schedule the same repair at Don Miller since they are closer to my home but their service manager wouldn' He was friendly and courteous. I tried to schedule the same repair at Don Miller since they are closer to my home but their service manager wouldn't guarantee me that I wouldn't be charged if the problem turned out to be not covered by the warranty. More

Purchased Jeep here in 2020. Great vehicle Excellent service ! Your staff go the extra mile!! Thank you. Great vehicle Excellent service ! Your staff go the extra mile!! Thank you. More

Great service experience from the check in, waiting room and check out from the oil change. and check out from the oil change. More

Very Attentive and kept me updated every step of the way. Nice to see the video of the technician working on my vehicle. Nice to see the video of the technician working on my vehicle. More

Anthony checked my van for a check engine light right away. The vehicle was ready the next day. Very much appreciated. away. The vehicle was ready the next day. Very much appreciated. More

I have been going to the dealership since I purchased my jeep, I have been very satisfied with their work jeep, I have been very satisfied with their work More

Chris is the reason we keep coming back! We trust him and his recommendations are on point. Chris needs a raise. We trust him and his recommendations are on point. Chris needs a raise. More

Dealership went above and beyond and fixed issues that multiple other dealerships couldn't fix! multiple other dealerships couldn't fix! More

Went to pick up vehicle after PTU was replaced (under warranty). Drove down 2 hours on a Saturday. Car automatically was putting on parking break when put into park. Never did this before. Told Sara abou warranty). Drove down 2 hours on a Saturday. Car automatically was putting on parking break when put into park. Never did this before. Told Sara about it she got a mechanic and they couldn’t fix it but recognized it was wrong. Monday she called to say that they couldn’t figure out what the problem was but that I could pay money to have someone else look at it. I said no way. Next day she calls and says there’s no problem with it. It’s just going to do that. No real explanation and you can see that after her telling me the day before they couldn’t figure out how to fix it that I would be highly skeptical. I called a few other dealers around and they said new PTUs do that and it’s normal. Sara never said this. I picked up the vehicle a few days later and it had a damaged steering wheel and a scratch on the door. They fixed the door but said the steering wheel they didn’t care about. Overall just a terrible experience. Sara wasted a lot of my time and the dealership overall gave me terrible service. More