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Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

Madison, WI

4.6
426 Reviews
Call Service Center (608) 688-6352

426 Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison - Service Center

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July 25, 2025

Chris Ziegler, is stand up guy to work with! !I have problems with my 2024 promaster, and he took my van in and we are getting it figured out. Thanks and keep providing excellent services !! More

by Jfluger18
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Chad Ellis chad.ellis@russdarrow.com

July 24, 2025

Chris in service, is the best in the business. They are efficient and always courteous. More

by VOSBERGCONSTRUCTION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chad Ellis chad.ellis@russdarrow.com

July 24, 2025

Needed interior door handle replaced. Quoted me $700+ including $230 for the part. Exact same part at O’Reilly (same part number) for $45. To their credit, the person who I worked with wa More

by kesommers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Rivera
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Jul 27, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chad Ellis chad.ellis@russdarrow.com

July 23, 2025

Excellent service and updates provide via video from the service technician. Not only on the issue being addressed but forward thinking considerations. More

by AUNDERBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jul 23, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chad Ellis chad.ellis@russdarrow.com

July 19, 2025

The service department at Russ Darrow always go above and beyond! They are quality people that do quality work! More

by dlacourt7150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Kulp
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Jul 19, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chad Ellis chad.ellis@russdarrow.com

July 18, 2025

Max care warranty work. Was very happy to have the work done and completed that day More

by jacob.klatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Swan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chad Ellis chad.ellis@russdarrow.com

July 16, 2025

They have a great service department, I really appreciate the no appointment needed oil changes. More

by STEVE@HAJEWSKI.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyson Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Chad Ellis chad.ellis@russdarrow.com

July 16, 2025

Excellent service and they were able to correct the issue at no charge! Very grateful and first thing that has gone right this week. More

by nathanaelbuschmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Kufalk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chad Ellis chad.ellis@russdarrow.com

July 15, 2025

The service was fast and easy. I liked the video inspection. Thank you I will be back. More

by John.cowardin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Chad Ellis chad.ellis@russdarrow.com

July 14, 2025

You and your Associater are not very good at dealing with customers when problems arise. More

by ragorleski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyson Mohr
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chad Ellis chad.ellis@russdarrow.com

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