Nathan Swan
Nathan Swan at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Nathan Swan

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.7
41 Reviews
4.7

41 Reviews

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41 Reviews of Nathan Swan

March 28, 2026

Dealership Rating
Employee Rating

Was very quick and informative and over all great experience for my jeep services. Great service More

by NEYE4DESIGN
Service Price Transparency
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Recommend Dealer
Yes
Mar 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It’s great to hear our team provided quick and informative Jeep service and made it a positive experience. We appreciate you trusting us with your vehicle maintenance. Thank you for sharing. Chad Ellis chad.ellis@russdarrow.com

January 09, 2026

Dealership Rating
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Russ Darrow does all of my major service work when I come from Indiana to visit my brother 3 or so times a year. I have my work done at Russ Darrow because they always do things right. I have had work done More

by ZUKAUSKIS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 09, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Chad Ellis chad.ellis@russdarrow.com

January 06, 2026

Dealership Rating
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Always have had a great experience with Chris Ziegler. very helpful, courteous, and easy to work with. More

by Commercial building solutions
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Recommend Dealer
Yes
Jan 06, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chad Ellis chad.ellis@russdarrow.com

January 03, 2026

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- service took longer than initially told - lack of responsiveness at times from the person assigned to my car - my alignment was done incorrectly and I had to take the car back with nothing given fo More

by Erin
Service Price Transparency
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Recommend Dealer
No
Jan 07, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Erin, and hopefully, we can get to the bottom of this. Chad Ellis chad.ellis@russdarrow.com

Jan 07, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Erin, and hopefully, we can get to the bottom of this. Chad Ellis chad.ellis@russdarrow.com

November 20, 2025

Dealership Rating
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The service department kept me updated. The work was done in the time frame that was given. The staff is professional and concerned with the safety of the vehicle. More

by barb_arah
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Recommend Dealer
Yes
Nov 20, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chad Ellis chad.ellis@russdarrow.com

November 15, 2025

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Employee Rating

The absolute best. Sara is a gem. She found out in just a few minutes what was wrong with my door. I took the van to mobiltyworks THREE TIMES, and they never fixed it. More

by mwerden
Service Price Transparency
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Recommend Dealer
Yes
Nov 15, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Chad Ellis chad.ellis@russdarrow.com

October 13, 2025

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The whole service team is great and goes the extra mile to make sure their customers are satisfied. More

by Todd D
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Recommend Dealer
Yes
Oct 13, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chad Ellis chad.ellis@russdarrow.com

September 02, 2025

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we’re very professional and up-to-date with everything for my vehicle, I would recommend them to other people. More

by KHELLENBRAND
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Recommend Dealer
Yes
Sep 02, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chad Ellis chad.ellis@russdarrow.com

August 27, 2025

Dealership Rating
Employee Rating

Polite, professional and attentive to my repair needs. Explaining the work required, parts needed and cost. More

by LANCE.OPTENBERG
Service Price Transparency
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Recommend Dealer
Yes
Aug 27, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chad Ellis chad.ellis@russdarrow.com

August 27, 2025

Dealership Rating
Employee Rating

Very kind, wonderful people who know what they are doing. Always answer any questions you may have. More

by GFOSSHAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chad Ellis chad.ellis@russdarrow.com

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