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Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.2
970 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2617 W Washington St

West Bend, WI

53095

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Showing 970 reviews

July 06, 2026

Every time I visit this location I’m impressed with the staff and service. They were accommodating and quick - got me in and out in under an hour for an oil change! More

by nshe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah Hermann
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Jul 06, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for recognizing our accommodating team and quick oil change service. We’re pleased your Jeep was in and out within an hour. We look forward to serving you again. Mitchell Darrow mitchell.darrow@russdarrow.com

July 06, 2026

I had an 7am appt no one called so I did at 1030 they were just brining it in yet at 1 it still wasn’t done. I understand it was a holiday weekend but there is no reason customer service couldn’t keep me More

by jenphoto80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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Jul 10, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

July 05, 2026

Very professional and extremely courteous Explained everything in great detail, will definitely buy again from your Dealership More

by TEGNERSCAMARO
Recommend Dealer
Yes
Employees Worked With
Monica
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Jul 06, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We’re pleased to hear our team’s professionalism and courtesy made your purchase of a Jeep smooth. Providing clear explanations is important so you can feel confident about your vehicle. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

July 04, 2026

Just awesome people doing awesome things. Polite and respectful. Got things moving quickly Very lovely More

by KROWTISRS
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Cauble
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Jul 04, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Your kind words about our team’s politeness and swift service mean a lot. We’ll share your feedback with Blake and everyone here. Enjoy hitting the road in your Dodge Challenger! Mitchell Darrow mitchell.darrow@russdarrow.com

July 03, 2026

Dealership does not care about loyalty when it comes to their customers to buy vehicles. They did not take care of the customers. More

by ago2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Look it up
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Jul 10, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

July 03, 2026

My experience is always very good ? ? I was pleasantly greeted by the receptionist. Who remembered me from my previous visit. She was very polite and professional. I had a recall. Servic More

by kirbydaniels1
Recommend Dealer
Yes
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Jul 03, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s great to know our receptionist made you feel welcome and remembered you from your last visit. We’re glad the recall on your Jeep Grand Cherokee was handled promptly and that you found the presentation informative. Thanks for trusting us again, and we look forward to helping you in the future. Mitchell Darrow mitchell.darrow@russdarrow.com

July 01, 2026

Ron went above and beyond to communicate about the car I was interested in buying. More

by MIKE.HALEY1967
Recommend Dealer
Yes
Employees Worked With
Ron
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Jul 01, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for noting the extra effort we put into communication as you purchased your used Toyota RAV4. Please feel free to reach out if there’s anything else we can assist with. Mitchell Darrow mitchell.darrow@russdarrow.com

July 01, 2026

Got me in quick for a test drive. Liked the car but had a few issues that they took care of, so I purchased! More

by ERIN.KISSINGER
Recommend Dealer
Yes
Employees Worked With
Nathan
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Jul 01, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing your experience. We’re glad our team arranged your Mitsubishi Outlander test drive quickly and addressed the issues before you decided to buy. Enjoy your Outlander and feel free to stop by if you have any questions. Mitchell Darrow mitchell.darrow@russdarrow.com

June 28, 2026

They were informative and even drove me home so I wouldn't have to sit and wait. Very nice! More

by KimHutchins
Recommend Dealer
Yes
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Jun 28, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s great to hear that our team kept you informed and offered a ride home while your Jeep Grand Cherokee was in service. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 28, 2026

They were informative and even drove me home so I wouldn't have to sit and wait. Very nice! More

by KimHutchins
Recommend Dealer
Yes
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Jun 28, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for sharing your experience. We’re glad our team could provide clear information and a ride home so you didn’t have to wait. We appreciate you choosing us for your Jeep. Mitchell Darrow mitchell.darrow@russdarrow.com

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