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Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.2
934 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2617 W Washington St

West Bend, WI

53095

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Showing 934 reviews

May 23, 2026

Many disappointments along the journey to purchase. Not even close to feeling good about our interactions with Russ Darrow CJDR of West Bend. More

by GGHENS
Recommend Dealer
No
Employees Worked With
Joseph Falconer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Falconer
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May 20, 2026

Pleasant people. Could not find issue with car but went beyond and called us a few hours later and found the solution with our car pkay app More

by RLDMARTINMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for recognizing our team’s dedication. We’re glad we could follow up on your Jeep Grand Cherokee and resolve the CarPlay app concern. We look forward to supporting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 19, 2026

Easy and convenient Everything was explained simply and I never felt any pressure Friendly and quick More

by GDP
Recommend Dealer
Yes
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May 19, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s wonderful to hear your service visit for the Jeep Grand Cherokee was easy and convenient with clear, friendly explanations and no pressure. Thank you for sharing your kind words. Mitchell Darrow mitchell.darrow@russdarrow.com

May 15, 2026

Good job thanks thanks service for working on my car thanks very much good job thanks More

by PHILLIPRAMIREZ339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s wonderful to hear you were pleased with the service on your Chrysler. Our team takes pride in getting vehicles back into great shape. Thank you for sharing your kind feedback. Mitchell Darrow mitchell.darrow@russdarrow.com

May 15, 2026

Dealership was doing a $3500 push, pull or drag and they wouldn’t give me the $3500for trade. My trade in was actually a working vehicle. More

by CAUWELSTREVOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Blake Cauble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Griese
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

May 13, 2026

Great and quick service. Alex a great customer service representative. Would still think vehicles should be clean on return to customer. More

by chriswozni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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May 15, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We are very happy to have provided you with such a positive experience, Chris! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

May 13, 2026

Very friendly and quick service got the help I needed buying a great car in my price range More

by TANYAMRAUCH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s fantastic to hear our team was friendly and efficient while helping you find a Chevrolet that fit your budget. Thank you for the five-star rating, and enjoy your vehicle! Mitchell Darrow mitchell.darrow@russdarrow.com

May 12, 2026

Fantastic service and facilities, was able to get me in ahead of schedule and out the door fast More

by george.bichanich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Domask
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We appreciate you noting our facilities and speedy service. Daniel was happy to fit your Jeep Wrangler in ahead of schedule and have you back on the road swiftly. Thanks for the five-star review, and we look forward to serving you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 10, 2026

Always great service, kind, and communicative. Each person I talked to was helpful with my questions and concerns. More

by Mertens0910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m blanking on her name but it was a lady at customer service desk
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May 10, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s wonderful to hear that our team provided kind and clear communication during your Chrysler service visit. We’re pleased each interaction addressed your questions and concerns. Thank you for trusting us with your vehicle. Mitchell Darrow mitchell.darrow@russdarrow.com

May 08, 2026

We haven't used the service center yet but the purchasing of our vehicle was good More

by LYNBUB
Recommend Dealer
Yes
Employees Worked With
Joseph Falconer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for sharing your experience. We’re glad the purchase process went smoothly and look forward to welcoming you to our service center whenever you’re ready. Mitchell Darrow mitchell.darrow@russdarrow.com

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