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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
978 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 978 reviews
October 18, 2026
I got the vehicle I wanted with great service and have no trouble coming back trouble coming back More
by alixonzen
Employees Worked With
October 15, 2026
Great customer service very professional, straight forward and honest. I like how he gave me a few options and was open about what we could manage with the down payment I had and what I needed and he forward and honest. I like how he gave me a few options and was open about what we could manage with the down payment I had and what I needed and he delivered even exceeded what I expected! More
by Quintin.t.held15
October 14, 2026
Andrew was wonderful to work with. He did all that he could to make sure the process was smooth and enjoyable. We will definitely return to him for any future car needs. Thanks Andrew! He did all that he could to make sure the process was smooth and enjoyable. We will definitely return to him for any future car needs. Thanks Andrew! You are the bomb.com! More
by S.Lo
July 17, 2026
I went in to look at the Durango with no intention of purchasing it that day. I had had a bad experience with Russ Darrow in Milwaukee in the past, so I was hesitant to go. Working with Joe and Jon on purchasing it that day. I had had a bad experience with Russ Darrow in Milwaukee in the past, so I was hesitant to go. Working with Joe and Jon on the purchase of my new Durango got rid of any hesitations I had. Joe was very responsive to my questions and helpful. Jon was able to get the finance rate that I wanted. I got a decent price on my trade-in. I ended up leaving that day with my new Durango. So far everyone I've talked to at the dealership in West Bend has been great. I wouldn't hesitate to go back in the future. More
by LBISH
Verified CustomerJuly 17, 2026
No appt, got me in and offered shuttle to my home. Diagnosed and fixed car same day. Mechanic did great job, service Mgr. Lady kept me updated and explained everything step by step. I will be coming b Diagnosed and fixed car same day. Mechanic did great job, service Mgr. Lady kept me updated and explained everything step by step. I will be coming back for my services. More
by Terry
Employees Worked With
Abigail ?
July 17, 2026
No appt, got me in and offered shuttle to my home. Diagnosed and fixed car same day. Mechanic did great job, service Mgr. Lady kept me updated and explained everything step by step. I will be coming b Diagnosed and fixed car same day. Mechanic did great job, service Mgr. Lady kept me updated and explained everything step by step. I will be coming back for my services. More
by Terry
Employees Worked With
Abigail ?
July 06, 2026
Every time I visit this location I’m impressed with the staff and service. They were accommodating and quick - got me in and out in under an hour for an oil change! staff and service. They were accommodating and quick - got me in and out in under an hour for an oil change! More
by nshe
July 06, 2026
I had an 7am appt no one called so I did at 1030 they were just brining it in yet at 1 it still wasn’t done. I understand it was a holiday weekend but there is no reason customer service couldn’t keep me were just brining it in yet at 1 it still wasn’t done. I understand it was a holiday weekend but there is no reason customer service couldn’t keep me updated. More
by jenphoto80
Employees Worked With
Alex
