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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
777 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 777 reviews
October 02, 2020
Holly was our sales person. She was very helpful and friendly. She was a good listener and was able to find us the used vehicles that we were looking for. friendly. She was a good listener and was able to find us the used vehicles that we were looking for. More
by Mike
Employees Worked With
Holly Parsons
October 01, 2020
Excellent Service Every Time! Greeted with a smile in a timely manner, my service work was completed properly. Including a complementary wash, my car was ready well before my expected wait time. timely manner, my service work was completed properly. Including a complementary wash, my car was ready well before my expected wait time. More
by Louie
Employees Worked With
Kathryn Allen
August 26, 2020
After three times to determine what was wrong with my truck. They charged me a premium price to swap out the bad unit. I don't see why after two times of removing the defective unit, cleaning it, reinsta truck. They charged me a premium price to swap out the bad unit. I don't see why after two times of removing the defective unit, cleaning it, reinstalling it, the third time full labor. On a $580 part the final bill was $1,011.00 and change. Wow those are expensive bolts. All three of them that are right on the side of the transfer case. $143 a bolt.... I am getting to old to crawl on the ground to do it. Will be thinking three times before I have them work on a anything that doesn't have a warranty associated with it. More
by djungm
Employees Worked With
Kathryn Allen
August 17, 2020
Larry Sabel was very helpful throughout my Jeep buying experience. He was very informative and made sure I knew everything I needed/wanted to know. He was very kind and considerate. experience. He was very informative and made sure I knew everything I needed/wanted to know. He was very kind and considerate. More
by Nicole12
Employees Worked With
LARRY SABEL
August 13, 2020
Well Janessa obviously did a great job and was very helpful so thank you! She had a great playful but professional attitude towards everything that she did. helpful so thank you! She had a great playful but professional attitude towards everything that she did. More
by Shaunamuch
Employees Worked With
JANESSA RIOS
August 13, 2020
Outstanding Janessa Rios was outstanding through out the process of buying my new JEEP. She even picked up the Jeep from Milwaukee and brought it to my house for Janessa Rios was outstanding through out the process of buying my new JEEP. She even picked up the Jeep from Milwaukee and brought it to my house for a test drive. That was great. Thanks again. Doug & Karen Opitz More
by dopitz
Employees Worked With
JANESSA RIOS
August 12, 2020
A great automobile dealer. They had a great team the made the buying process quick and efficient. I would recommend them to anyone that is looking for a vehicle. made the buying process quick and efficient. I would recommend them to anyone that is looking for a vehicle. More
by Jeep rubicon owner
Employees Worked With
August 07, 2020
They worked with us to get the deal done. Everybody was polite and professional. We will definitely recommend the dealership to everyone we know. Thanks again!! polite and professional. We will definitely recommend the dealership to everyone we know. Thanks again!! More
by Wjeriorske
Employees Worked With
Jason Cowart, LARRY SABEL
