Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Great! They were a lot of help with finding a car I love and at a great price!!! It was another great experience! We will definitely be back! They were a lot of help with finding a car I love and at a great price!!! It was another great experience! We will definitely be back! More

Staff is very helpful When shopping for a vehicle Dan & Rick were super helpful and informative with vehicle options. John in Finance worked to find options that were reaso When shopping for a vehicle Dan & Rick were super helpful and informative with vehicle options. John in Finance worked to find options that were reasonable for our situation. Despite their efforts we just weren't able to accept the offers they had at the time. We are giving ourselves a few months to recover & truly be ready to accept one of the great options that Russ Darrow's team has found for us. WE had looked at purchasing the lease we had got in 2015. Found that option cost too much out of pocket. Then we looked into used vehicles. More

Oil change and bulb replacement visit Kate R. is very kind and knowledgeable. Super easy stop in and out. Gave me a military discount and was very nice and it was a good feeling knowing t Kate R. is very kind and knowledgeable. Super easy stop in and out. Gave me a military discount and was very nice and it was a good feeling knowing that she and other employees enjoyed having me as a customer. More

All of Russ Darrow team members were extremely pleasant. Purchasing a vehicle from this dealership was an enjoyable experience, more so than what I have experienced at some dealerships. I will definitely ret Purchasing a vehicle from this dealership was an enjoyable experience, more so than what I have experienced at some dealerships. I will definitely return for future vehicle purchases. More

My experience Dan Powell and Jim were great and did a fantastic job. Larry, on the other hand was very high pressure and some what belligerent all because I decide Dan Powell and Jim were great and did a fantastic job. Larry, on the other hand was very high pressure and some what belligerent all because I decided to finance through my bank and not through Russ Darrow. He also did the closing and was belligerent at the start, but settled down after awhile. Larry is whyI hate the car buying experience. Still too much high pressure. Also the reason Russ Darrow doesn’t get my service work. I always feel I am being ripped off. Take it for what it’s worth. More

Oil change service team couldn’t find my appt but still managed to complete the requested services as initially promised. I have always had good luck with this service team couldn’t find my appt but still managed to complete the requested services as initially promised. I have always had good luck with this team More

Great Experience Jim Dunker was an absolute pleasure to work with. We could not of had a better experience. He had the Grand Cherokee we wanted shipped in and deliver Jim Dunker was an absolute pleasure to work with. We could not of had a better experience. He had the Grand Cherokee we wanted shipped in and delivered everything we asked for. Thanks Jim! More

Great experience Everyone was very knowledgable and friendly. Jim was helpful and supportive throughout the process. I would not hesitate to return for another used ca Everyone was very knowledgable and friendly. Jim was helpful and supportive throughout the process. I would not hesitate to return for another used car purchase in the future. More

Awesome experience and will do business with you again! Dan Powell did a great job giving my wife and I the best deal and got us exactly what we were looking for. Thanks for your help! Dan Powell did a great job giving my wife and I the best deal and got us exactly what we were looking for. Thanks for your help! More

Mixed results The salesman was pretty knowledgeable and very pleasant. The “negotiating” process struck me as hugely old-fashioned and much more time consuming tha The salesman was pretty knowledgeable and very pleasant. The “negotiating” process struck me as hugely old-fashioned and much more time consuming than it had to be - Kyle had to shuttle 20 feet back and forth between me and the desk staff probably 20 times, basically one question at a time. Not very efficient and ate a lot of time. Delivery was a mixed bag - I had them mount running boards before I took the truck out, which ended up extending the contract signing and delivery process to well over three hours. Driving home I noticed that the “Service 4WD” light was on, which nobody apparently noticed? Called Kyle, he had service call me the next day. That’s where I got a little unhappy - dealer owed me two things (bed liner and cover), plus the vehicle had a defect condition. I wanted to get all of that done in one trip - not unreasonable I thought. Also, given that I had just taken a $50K truck off the lot hours earlier, I thought getting a loaner while they had mine was not unreasonable. Once I talked to service about scheduling, I found out that the earliest I could get in was more than 10 days out because all of their loaners were spoken for because of the air show. With a full used car lot sitting on the same lot there was nothing to use as a loaner? Maybe I’m expecting too much, but that never happened to me with any of the previous 10 new trucks I’ve owned. Finally - I did get the survey that got sent out, the one where all 9s and 10s were requested. I gave a lot of them, but I made all of these comments and subtractions on that survey. That was 7 days ago. Since I haven’t heard a word from anyone at the dealer or anywhere else, I’m going to have to presume that the survey is less important than I was led to believe. Conclusion - good people, good price, good product (I love my truck), some customer service processes that could really bear some additional scrutiny. More