Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Excellence Friendly and personable and extremely knowledgeable of their vehicles. Took the time to find what the right vehicle for me was and made sure i knew al Friendly and personable and extremely knowledgeable of their vehicles. Took the time to find what the right vehicle for me was and made sure i knew all my features. More

Truck After looking for awhile for a new truck we found this one. The dealership itself was very nice and easy to get to. Dan was very friendly and helpful. After looking for awhile for a new truck we found this one. The dealership itself was very nice and easy to get to. Dan was very friendly and helpful. More

Excellent Service I worked with Erin Eisen as my sales person and she was awsome. She knew everything there was to know about all the vehicles and the different package I worked with Erin Eisen as my sales person and she was awsome. She knew everything there was to know about all the vehicles and the different packages they come with. She found me a vehicle with everything on my wish list and stayed with in my budget. She was patient, efficent, friendly, and extremely helpful. There were so many options between leasing and financing and different ways to work my budget to get my payment what i needed it to be, she layed all the different options out there and help me choose what was best for me! Very satisfied with the product, service, and price received. Erin even came in on her day off to help me! More

Very smooth friendly workers Very helpful people to work with. Make the experience very relaxing. They went out of their way to help me out and made sure I was truely happy with t Very helpful people to work with. Make the experience very relaxing. They went out of their way to help me out and made sure I was truely happy with the vehicle I had picked out. More

New 2017 Jeep Grand Cherokee Purchased a jeep from Erin. Erin was very knowledgeable while helping me through the process of everything and wasn't pushing me through the process. Purchased a jeep from Erin. Erin was very knowledgeable while helping me through the process of everything and wasn't pushing me through the process. I would highly recommend Erin. More

Helpful and friendly. Erin was very helpful and knowledgeable in helping us finding the right car. We didn't feel highly pressured, she was very friendly! I have already Erin was very helpful and knowledgeable in helping us finding the right car. We didn't feel highly pressured, she was very friendly! I have already recommended to a friend to see her for car sales. More

Great Job! Erin was very professional and helpful in finding a vehicle for me. She was very knowledgeable about the vehicle and its features. Whenever I come i Erin was very professional and helpful in finding a vehicle for me. She was very knowledgeable about the vehicle and its features. Whenever I come in for work she helps me. She has a friendly smile and works hard to help me be happy and satisfied. The managers were also helped me feel I was getting a good deal. More

Very professional and caring I had a very professional and fun experience for buying my first car. Dan Powell was very fun and easy to work with and he was very professional about I had a very professional and fun experience for buying my first car. Dan Powell was very fun and easy to work with and he was very professional about it as well. Dan is funny and cares about his customers. His stories are really interesting to listen to as well. I definitely recommend Dan Powell when buying a car from Russ Darrow More

OK sales experience, not too impressed with service dept I bought a new SUV here because they the vehicle and equipment I wanted in stock immediately, after a deal fell through at a different dealership. Th I bought a new SUV here because they the vehicle and equipment I wanted in stock immediately, after a deal fell through at a different dealership. The dealer responded instantly to my internet inquiry. When I arrived the next day to look at the truck, the sales guy was nice and pretty helpful and tried hard to do a good job. The negotiation process wasn't anything great, the usual old school car dealer nonsense back & forth with the salesman and sales manager writing numbers on paper "4 Square" that I had to sign each time, trying to confuse matters between the trade value and new car price. This is a very annoying sales tactic and I can't believe anyone still uses it. Eventually, I got an OK deal but nothing to jump up & down about. They later switched the trade and sale numbers around on the sales contract from what we agreed to, to make their deal look better on paper. The finance guy was mostly a waste of my time (and I was forced to pay $299 for his services) who tried to sell me warranties, service contracts, etc. on and on, finally gave up after a few tries. I have excellent credit and the Wells Fargo Dealer Services rate the Finance guy wrote up was way too high (4%), so I refinanced two days later with my local credit union at 33% lower interest. The finance guy then belittled my choice of using a credit union, tried to scare me by claiming the credit union (I've been with for 20 years) could suddenly go out of business and leaving me to pay the whole loan immediately. This the day before the big Wells Fargo fake-accounts story came out. Not impressed, a snake oil salesman. I had a warranty issue 2 days after buying the vehicle and it was a big hassle getting the repair approved by the dealer. It was a hassle to get my warranty repair done because I live 55 miles away and very busy at work. They let my claim sit for over 3 weeks before ordering parts, lack of communication at the dealer? Upon returning to the dealer for the repair, I was not impressed with the service department, it felt disorganized, confused, and not very professional in handling customers. The service facility is very cramped and outdated. They did provide a loaner vehicle, but there was massive confusion getting it and who would pay for it, which wasted 45 minutes. Overall, I see no reason for me to go out of my way to come back here next time I need a vehicle. I would not particularly recommend this dealership, especially if you are driving any distance. I have had better experiences at Green Bay and Appleton dealers. More

Up grade Being new to the area and the state of Wisconsin we were just looking for a bigger truck to pull our camper and found exactly what we wanted the only Being new to the area and the state of Wisconsin we were just looking for a bigger truck to pull our camper and found exactly what we wanted the only problem I had with them was the low ball offer on my trade my truck on kkb was 14,500 they offered me 8900 had to laugh at them stood my ground told them I'm not here to play numbers games ended up getting 14,000 but didn't like the 9% interest rate went to lunch to talk it over and before we sat down they called with a lot lower rate amazing when you hold your ground they must have known I wasn't going to take the truck More