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Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.2
978 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2617 W Washington St

West Bend, WI

53095

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Showing 978 reviews

February 03, 2026

I went in for an oil change and one two three. All done I didn't take as long as I thought it would. More

by BLUEOXPILOT
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 04, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for sharing your experience. We’re glad the oil change on your Jeep Wrangler was completed faster than expected. We appreciate your five-star rating and look forward to serving you again.

January 31, 2026

Brandon helped us so much! He was really nice and answered all questions! I would go to him again! More

by HYBEAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon wilder
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Jan 31, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

January 29, 2026

Car has been in the shop more than I have had it. I want the car bought back and my money back . More

by SPAWNCUB23
Recommend Dealer
No
Employees Worked With
The whole dealership sucks
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Feb 02, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to learn more. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

January 29, 2026

Megan was wonderful. I had arrived at the wrong Russ Darrow service center for my appointment and she was wonderful with getting me into the shop last minute. She was sup More

by BLMUESTENZ
Recommend Dealer
Yes
Employees Worked With
Megan
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Jan 29, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

January 28, 2026

Excellent as always Friendly, helpful. They actually care about customers. Spaces were spotless and very comfortable More

by terrymurphy
Recommend Dealer
Yes
Employees Worked With
Miranda Zarling, Miranda Zarling
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Jan 28, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 24, 2026

I was able to immediately pull into the garbage. Walked into the service center. She checked me in right away. I was out the door in just over an hour. More

by t.theno
Recommend Dealer
Yes
Employees Worked With
Very customer service oriented with all customers she was taking care of. Seems like an excellent group of service people in the office and also the shop.
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Jan 24, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 22, 2026

I received almost exactly what I wanted in a timely manner with professionalism and courtesy More

by LOUIEG333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Griese
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Jan 22, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

January 21, 2026

it was busy, service tech was short with me. disappointed no windshield fluid came with oil change. More

by mueller.stephanie.a
Recommend Dealer
No
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Jan 25, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry to hear about your experience, Stephanie, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

January 18, 2026

Russ Darrow jeep dealer of West bend went above and beyond when it came to getting us where we needed to be for payments. Great customer service and sales team! More

by KODEY1957
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Falconer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

January 18, 2026

Hunter, Drake & Jonathan were awesome to work with. Never pressured us into buying. They worked hard to get the paperwork done and things flowed when we picked up the van. More

by debherther
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Corey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Iding
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Jan 18, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Chrysler Jeep Dodge RAM of West Bend are glad to have you as a customer. Mitchell Darrow mitchell.darrow@russdarrow.com

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