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Joseph Falconer
Joseph Falconer at Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Joseph Falconer

Sales Consultant

Russ Darrow Chrysler Jeep Dodge RAM of West Bend

2617 W Washington St
West Bend, WI 53095

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4.7
18 Reviews
4.7

18 Reviews

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18 Reviews of Joseph Falconer

July 17, 2026

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Employee Rating

I went in to look at the Durango with no intention of purchasing it that day. I had had a bad experience with Russ Darrow in Milwaukee in the past, so I was hesitant to go. Working with Joe and Jon on More

by LBISH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Corey , Trina Walton

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Jul 17, 2026

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s fantastic to hear Joseph was so responsive and Jonathan secured the financing rate you wanted while also getting a fair trade-in value. We’re glad you drove home in your new Dodge Durango that day. Enjoy every mile and we look forward to helping you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 23, 2026

Dealership Rating
Employee Rating

Many disappointments along the journey to purchase. Not even close to feeling good about our interactions with Russ Darrow CJDR of West Bend. More

by GGHENS
Recommend Dealer
No

Other Employees Tagged: Joseph Falconer

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May 28, 2026

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time. Mitchell Darrow mitchell.darrow@russdarrow.com

May 08, 2026

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Employee Rating

We haven't used the service center yet but the purchasing of our vehicle was good More

by LYNBUB
Recommend Dealer
Yes
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May 08, 2026

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for sharing your experience. We’re glad the purchase process went smoothly and look forward to welcoming you to our service center whenever you’re ready. Mitchell Darrow mitchell.darrow@russdarrow.com

March 02, 2026

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Employee Rating

I was impressed me how fast got in and out of the dealership from test drive to take car home. More

by MSIZENSKY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blake Cauble

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Mar 02, 2026

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for sharing your experience. We’re glad you found the process from test drive to going home in your Jeep so smooth and quick. Blake appreciates your feedback and is here if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

January 18, 2026

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Employee Rating

Russ Darrow jeep dealer of West bend went above and beyond when it came to getting us where we needed to be for payments. Great customer service and sales team! More

by KODEY1957
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 18, 2026

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

January 08, 2026

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Employee Rating

Awesome experience with sales and F&I (answered 'n' to the purchase question because I leased Knowledge, friendly, extra-mile staff More

by tromoser
Recommend Dealer
Yes

Other Employees Tagged: Joseph Falconer

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Jan 08, 2026

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for your feedback on your recent visit to Russ Darrow Chrysler Jeep Dodge RAM of West Bend. It's great to hear that we were able to assist you and that you had such a positive experience. Mitchell Darrow mitchell.darrow@russdarrow.com

December 28, 2025

Dealership Rating
Employee Rating

I would suggest that a used car salesman be more knowledgeable on the used cars that are on the lot they are selling. More

by BESTBIGDADDY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 28, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

December 16, 2025

Dealership Rating
Employee Rating

Everyone was very kind. Joe was amazing to work with, he was very patient and answered all of our questions. I never felt under any pressure to make decisions one way or the More

by A.SPIEKERMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Corey

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Dec 17, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

December 13, 2025

Dealership Rating
Employee Rating

Great communication and continuous follow up Presenting all potential options allowed me for a proper decision making process More

by MARCELO.ALVES
Recommend Dealer
Yes

Other Employees Tagged: Joseph Falconer

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Dec 14, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mitchell Darrow mitchell.darrow@russdarrow.com

December 08, 2025

Dealership Rating
Employee Rating

Friendly and very helpful staff. Great service. Great pricing and fair with our trade in More

by BRANDTKYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Wisneski, Jordan Seagran , Josiah Hermann

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Dec 08, 2025

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

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