Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Service to sales Great customer service! Jordan in service went above and beyond my previous dealership even though I was only coming in for a recall on my 2013 Grand Great customer service! Jordan in service went above and beyond my previous dealership even though I was only coming in for a recall on my 2013 Grand Cherokee which led me to Jeremy & Larry who followed suit. Started with a recall on my 2013, left with a 2018!!! Earned repeat business from me! More

The people are super friendly. It was nice not to be push in to buy a car. They were super nice and very helpful. I would differently recommend them to anybody. It was nice not to be push in to buy a car. They were super nice and very helpful. I would differently recommend them to anybody. More

Awesome Service I've known Larry for years. He and Dave really looked out for me. Excellent service. Will be coming back for years. Thanks for the great service. I've known Larry for years. He and Dave really looked out for me. Excellent service. Will be coming back for years. Thanks for the great service. More

An enjoyable experience. I had been in the market for a new vehicle for some time now, and on black Friday I decided to shop around at my local Russ Darrow in WB. When I got o I had been in the market for a new vehicle for some time now, and on black Friday I decided to shop around at my local Russ Darrow in WB. When I got on the lot I immediately saw a sales associate walk towards me, and the stereotypical thoughts went through my head; oh man this guy is going to talk my ear off and try to sell me something that I simply can't afford blah blah... However, when I met my associate, Rick Hodge, I was pleased to find that he was exactly the type of salesperson I wanted. I straight up told him what I was looking for, and he listened very well. He wasted no time in showing me certain vehicles on the lot, and when none of them really stood out to me, he used his resources to locate the perfect car. He brought it over to the lot asap, and as it turns out it was the perfect car that I wanted. Rick was helpful, polite, and had a vast knowledge of what he was doing, and answered all of my questions to the best of his ability. During the paperwork process, he fought for the best deals for me, which I am grateful. For the brief time that I met him, Larry also was nice and helped me out with some deals as well, and Dana was great too! Overall, Rick really made my experience at Russ Darrow enjoyable, and I am very glad I got to meet him. On a side note, he even took the time to sign me up for Mopar accessories, which I really appreciate. Thank you, Rick! More

Amazing Experience! My 1st time using Russ Darrow (West Bend WI).... I must say, if all delaerships worked this way then buying a car would be easy peasy instead of stres My 1st time using Russ Darrow (West Bend WI).... I must say, if all delaerships worked this way then buying a car would be easy peasy instead of stressful! My sales guy Rick was AMAZING, answered all my questions, was very understanding and really went the extra mile to make me happy! Negotiations were easy and the new car sales Manager was also very easy to work with! Everyone was friendly and wanted to help! I walked out of their a forever customer and with a brand new Jeep Grand Cherokee! Thanks Rick 💞 and the rest of the West Bend WI store! More

Used car Very helpful staff and honest staff. Price was average overall but quality of car was in great condition. I would recommend coming to take a look at t Very helpful staff and honest staff. Price was average overall but quality of car was in great condition. I would recommend coming to take a look at this dealership. More

Oil change/tire rotation Promised completion in 1.5 hours, took 2 hours. Then, oil leaked out, husband fixed, returned next morning for check. Was given number for tow truck b Promised completion in 1.5 hours, took 2 hours. Then, oil leaked out, husband fixed, returned next morning for check. Was given number for tow truck but we were able to put in enough oil to get oil pressure back so we didn’t need it. Justin was apologetic and accommodating however this was extremely inconvenient and time consuming More

Good car buying experience. Great personable customer service from Andy Hagen. No pressure and we left happy with exactly what we wanted. Highly reccomend Andy personally and the Great personable customer service from Andy Hagen. No pressure and we left happy with exactly what we wanted. Highly reccomend Andy personally and the dealership as a whole. More

Friendly, helpful and seamless The Jeep that I wanted was located in Madison. Dave Powell and Dan Hildebrandt managed to get it to West Bend for me to test drive the same day I call The Jeep that I wanted was located in Madison. Dave Powell and Dan Hildebrandt managed to get it to West Bend for me to test drive the same day I called. They were both extremely knowledgeable, helpful and considerate. They definitely made making my decision easier. Thank you both so much! I love my new Grand Cherokee!!! More

We were very pleased with our experience at Russ Darrow. They made the process of purchasing a new vehicle very easy by being friendly, helpful, and cooperative and willing to listen. This is the 3rd vehicle They made the process of purchasing a new vehicle very easy by being friendly, helpful, and cooperative and willing to listen. This is the 3rd vehicle we have purchased from Russ Darrow and their customer appreciation has remained the same.’ More