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Russ Darrow Direct
Neenah, WI
320 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 320 reviews
July 29, 2025
The staff from the check in to the check out were very pleasant to deal with. pleasant to deal with. More
by TBRAUN608
Verified Customer
July 26, 2025
Always a pleasure doing business at Russ Darrow. They do what I ask and more. They do what I ask and more. More
by PATMCGIL
Employees Worked With
July 25, 2025
You have gone above and beyond for me and always have. I always think of you first for anything I need done I always think of you first for anything I need done More
by twgtrman @gmail.com
July 24, 2025
It's ok other than me paying for a package I didn't receive also when I had a oil change my air filter wasn't put back together right receive also when I had a oil change my air filter wasn't put back together right More
by SHARIECARTER29
Employees Worked With
July 22, 2025
AMAZING ! They are so nice I needed my tire fixed right away they made sure to get my vehicle in and the people were so nice and professional They are so nice I needed my tire fixed right away they made sure to get my vehicle in and the people were so nice and professional More
by breeboening10
July 19, 2025
Liked the video, maybe show the oil draining and the old filter coming off. Appreciate the help filter coming off. Appreciate the help More
by ITSRANDY2010
July 18, 2025
Attentive and professional. Appreciated the video update with full details of the specifics of my vehicle inspection, in addition to the oil change. Appreciated the video update with full details of the specifics of my vehicle inspection, in addition to the oil change. More
by BKKHOMESCHOOL
Employees Worked With
July 14, 2025
Had the oil change done in 30 minutes! Was offered 4 free oil changes with the purchase of the vehicle. Scheduler was very pleasant! They did suggest a new filter, but it could wait unt Was offered 4 free oil changes with the purchase of the vehicle. Scheduler was very pleasant! They did suggest a new filter, but it could wait until next time. When I purchased the vehicle, I did not understand why they contacted 6 credit agencies when my credit score was 795 at the bank, and I actually had enough money in CD’s to cover the vehicle. The following month my credit rating was 745, because of “too many inquiries,” however the only inquiries were on the day I purchased the vehicle and that was 6! Also I was coerced into getting the extended service contract which I did end up canceling, but they just wouldn’t take no for an answer. I wouldn’t purchase a vehicle again from them. More
by CABINCRAFTS24
Employees Worked With
