Back

Russ Darrow Direct

Neenah, WI

4.4
320 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
Contact Dealership

988 South Green Bay Road

Neenah, WI

54956

Directions

By Type

Showing 320 reviews

July 29, 2025

The staff from the check in to the check out were very pleasant to deal with. More

by TBRAUN608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

July 28, 2025

Quick Experience was quick and smooth and easy to go through. Glad I take my car there for repairs and oil changes More

by GKAMENTZ
Recommend Dealer
Yes
Jul 30, 2025 -

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

July 26, 2025

Always a pleasure doing business at Russ Darrow. They do what I ask and more. More

by PATMCGIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2025 -

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

July 25, 2025

You have gone above and beyond for me and always have. I always think of you first for anything I need done More

by twgtrman @gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonzo
Jul 25, 2025 -

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

July 24, 2025

It's ok other than me paying for a package I didn't receive also when I had a oil change my air filter wasn't put back together right More

by SHARIECARTER29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cecilia Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Russ Darrow Direct responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Meacham mike.meacham@russdarrow.com

July 22, 2025

AMAZING ! They are so nice I needed my tire fixed right away they made sure to get my vehicle in and the people were so nice and professional More

by breeboening10
Recommend Dealer
Yes
Jul 22, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com

July 19, 2025

Liked the video, maybe show the oil draining and the old filter coming off. Appreciate the help More

by ITSRANDY2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Russ Darrow Direct responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com

July 18, 2025

Attentive and professional. Appreciated the video update with full details of the specifics of my vehicle inspection, in addition to the oil change. More

by BKKHOMESCHOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com

July 16, 2025

Great sales, finance was over the top with the up sells Learn to take no More

by JA_BARTMAN
Recommend Dealer
Yes
Employees Worked With
Idk. Finance guy was super pushy though. Almost lost the sale
Jul 17, 2025 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again! Mike Meacham mike.meacham@russdarrow.com

July 14, 2025

Had the oil change done in 30 minutes! Was offered 4 free oil changes with the purchase of the vehicle. Scheduler was very pleasant! They did suggest a new filter, but it could wait unt More

by CABINCRAFTS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

1
...