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Isaiah Maki
Isaiah Maki at Russ Darrow Direct

Isaiah Maki

Assistant Service Manager

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.5
54 Reviews

Dealership Experience

4 yrs, 7 mos

4.5

54 Reviews

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54 Reviews of Isaiah Maki

June 05, 2026

Dealership Rating
Employee Rating

Came in for Oil change/tire rotation. I was told I had an Oil leak and to fix it it would cost me $3,000. I went to a Certified mechanic in my City and I do not have any oil leak at all ! More

by RCKNRHONDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 04, 2026

Dealership Rating
Employee Rating

Everyone is always welcoming and helpful. Staff explain issues well and I always understand what is going on with my car. More

by JPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2026

Russ Darrow Direct responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mike Meacham mike.meacham@russdarrow.com

February 23, 2026

Dealership Rating
Employee Rating

ALL LIES - VERY MISLEADING AND NOT WILLING TO WORK WITH US. NEVER BUY FROM THERE AGAIN. ALSO HAD THE TRUCK 2 DAYS WANTED TO RETURN AND TAKE OURS BACK AND NO WAY WAS THAT GUNNA HAPPEN. A BIG JOKE More

by LISA.MUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Meacham, Dalton Jarvey , Sam Burrell

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Feb 23, 2026

Russ Darrow Direct responded

We strongly disagree with this characterization of your experience. There were no lies involved, and nothing was misrepresented during your purchase. All terms, pricing, and vehicle details were disclosed prior to signing. Once paperwork is completed and the transaction is funded, ownership transfers — we do not offer a “two-day return” or exchange policy unless explicitly stated in writing beforehand. When you contacted us about wanting to unwind the deal after two days, we explained our policy clearly and respectfully. While we understand buyer’s remorse can happen, that does not make the process misleading or dishonest. If there is a specific, factual concern you would like addressed, we are open to discussing it directly. Broad accusations, however, do not reflect what occurred.

February 03, 2026

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Employee Rating

Able to get my car in right away and fixed same day! Would highly recommend More

by HEATHER_HOTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel, Stephanie Crutcher

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Feb 03, 2026

Russ Darrow Direct responded

We’re glad we could schedule your Kia Soul promptly and complete its repair that same day. Thank you for recommending our service team. If you need any assistance down the road, please let us know.

January 24, 2026

Dealership Rating
Employee Rating

The service desk was very nice and helpful from beginning to end they answered all my questions both over the phone and in person More

by SUNMOONSTAR04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Crutcher

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Jan 25, 2026

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

January 09, 2026

Dealership Rating
Employee Rating

I’m disappointed that I need tires after 7 months ownership . I understand tire tread wears out, but would hesitate to do repeat business, at this time. More

by KBEAUDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel

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Jan 11, 2026

Russ Darrow Direct responded

Thank you for your feedback. Please don't hesitate to reach out to us directly if you need any further assistance. We are always happy to help! Mike Meacham mike.meacham@russdarrow.com

January 01, 2026

Dealership Rating
Employee Rating

Very friendly and knowledgeable. Answered every question we had and explained why something needed to be done More

by Roni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jen Ebben, Rachel Engel, Tyson Fancher, Jessie Grahn, Brian Inman, Rod Winklepleck, Rebecca Theyel, Stephanie Crutcher

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Jan 02, 2026

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

December 31, 2025

Dealership Rating
Employee Rating

The overall experience was great! They had the tires ready to go for my appointment! More

by deeremanmf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel, Stephanie Crutcher

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Dec 31, 2025

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

December 07, 2025

Dealership Rating
Employee Rating

Mark really took the time to listen to my story and found the perfect car for me to drive home that day. More

by RMODERSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Huth, Rachel Engel, Pao Yang

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Dec 07, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

November 26, 2025

Dealership Rating
Employee Rating

Kind and attentive staff. Helped me understand future repairs needed on my car and the video walk through was helpful in showing me the current state of my car. Thanks guys!! More

by Erica H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 26, 2025

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

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