Russ Darrow Direct

Great sales, finance was over the top with the up sells Learn to take no Learn to take no More

Had the oil change done in 30 minutes! Was offered 4 free oil changes with the purchase of the vehicle. Scheduler was very pleasant! They did suggest a new filter, but it could wait unt Was offered 4 free oil changes with the purchase of the vehicle. Scheduler was very pleasant! They did suggest a new filter, but it could wait until next time. When I purchased the vehicle, I did not understand why they contacted 6 credit agencies when my credit score was 795 at the bank, and I actually had enough money in CD’s to cover the vehicle. The following month my credit rating was 745, because of “too many inquiries,” however the only inquiries were on the day I purchased the vehicle and that was 6! Also I was coerced into getting the extended service contract which I did end up canceling, but they just wouldn’t take no for an answer. I wouldn’t purchase a vehicle again from them. More

Very nice people to deal with. 3 free oil changes and car detailing included with a used car purchased. 3 free oil changes and car detailing included with a used car purchased. More

Asked Austin for a video he sent it said no scratches or dents in car , got to dealership and car had scratches and dents in lied to me very pushy and very cocky, so after dealing with manager, I bought c dents in car , got to dealership and car had scratches and dents in lied to me very pushy and very cocky, so after dealing with manager, I bought car anyway... Rule #1 don't let them ride with you,# 2 Have your shop look at it,lot of hidden items found, windsheild what I thought was streak is not very bad haze and bad glare that gets blurry and hard to see out of but windows sticker was there in windsheild, well signed for car on Wednesday picked it up on Thursday car started hard , figured just been sitting drove car home 36miles friday went to work got done with car won't start so got a jump, drove to batteries plus have them test battery failed, 2 cells had no water in, called service they okay me to put a new battery in and would reimburse me and bring car down Saturday to get rest retested, so I did another 3 hours shot,, Still no check for battery...get home pop.rear trunk and will only latch shut if u slam it a couple times, So I ordered new latch from Amazon $25 dollars no biggie then saw the front plastic peice under car hanging so checked that out, found they tried to zip ties it back up same with the inner wheel well liner that is shredded, Russ Darrow Contacted This sit and said issue been resolved Another Lie sent one email and heard nothing from them since, JUST WATCH WHAT U BUY , AND THEY ARE SO PROUD OF THERE INSPECTION BUT DONT OFFER ANY WARRANTY, UNLESS you buy one... Just like buying from a private party just be cheaper from private party More

Great overall experience. Sales and Manager were both professional and easy to talk with. They were able to answer all my questions. Would recommend and return. Sales and Manager were both professional and easy to talk with. They were able to answer all my questions. Would recommend and return. More

Process was good - we had done our homework so it was a good experience.. Price was on the higher end of vehicle worth but that’s the deal ship good experience.. Price was on the higher end of vehicle worth but that’s the deal ship More

Simply the BEST people to work with. I won't go anywhere else. Thank you Isiah and the whole team...you folks are the BEST. I won't go anywhere else. Thank you Isiah and the whole team...you folks are the BEST. More

The people at Russ Darrow Direct have always been friendly and they never push for extra sales. They’ve let me know what they recommend to be done and what things can wait and leave it up to me to ma friendly and they never push for extra sales. They’ve let me know what they recommend to be done and what things can wait and leave it up to me to make the call without being pushed. And I absolutely love the video where they walk you through the engine and under side of your vehicle and what they’ve checked in how things look.! i’ve been going here for around eight years or so now and have always been pleased. More

Russ Darrow, does great work on my vehicles. I'm always informed of the work needed, and I'm always happy to get my vehicle back. And I'm very satisfied with the work done. I'm always informed of the work needed, and I'm always happy to get my vehicle back. And I'm very satisfied with the work done. More

Very helpful, very respectful, understanding , and willing to work with me with the bank of my cheese willing to work with me with the bank of my cheese More