Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Russ Darrow Direct

Neenah, WI

Overview
Employees
Reviews
Vehicles
4.5
373 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
Contact Dealership
View Awards

988 South Green Bay Road

Neenah, WI

54956

Directions

By Type

Showing 373 reviews

November 20, 2025

They made a mistake and worked to Fix it properly. Very efficient and took the time to Make it right. More

by Chris.samp
Recommend Dealer
Yes
Employees Worked With
Isaiah
Report | Print
Nov 20, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com

November 19, 2025

5 Very nice staff and quick, easy process to look at car and purchase it More

by LAURENATOR10
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Nov 19, 2025 -

Russ Darrow Direct responded

Lauren, thanks for your feedback on your recent visit to Russ Darrow Direct. It's great to hear that we were able to assist you and that you had such a positive experience. Mike Meacham mike.meacham@russdarrow.com

November 17, 2025

You guys are always friendly and helpful. The lounge is always clean and comfortable. Your team is efficient and I'm never waiting long. More

by RYAN.GAULD
Recommend Dealer
Yes
Report | Print
Nov 18, 2025 -

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

November 11, 2025

I worked with Hector Diaz Roos and he was great. Very knowledgeable with the cars. More

by JENNA748
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Diaz Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2025 -

Russ Darrow Direct responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mike Meacham mike.meacham@russdarrow.com

November 10, 2025

Express area people are helpful and explain everything. It took 3 hours and they even gave my grandson a snack . More

by PATTILM22
Recommend Dealer
Yes
Employees Worked With
2 very nice ladies
Report | Print
Nov 11, 2025 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

November 07, 2025

They gave me a chance when nobody else would and bent over backwards to do it!! I would recommend this dealership 1000x over!! More

by wiscoboi510
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Wilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

November 04, 2025

The dealership did a great job understanding my needs and transparently communicating with me about upcoming maintenance needing to be done to my vehicle! Would highly recommend! More

by vss.vint
Recommend Dealer
Yes
Employees Worked With
Isaiah
Report | Print
Nov 04, 2025 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

November 02, 2025

All I can say is that it was an all around great 5 star experience. More

by jtomow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Wilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2025 -

Russ Darrow Direct responded

Here at Russ Darrow Direct, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Mike Meacham mike.meacham@russdarrow.com

October 27, 2025

Drew and Pao(? ) Made it very easy to buy my car!! I will definitely refer people to you!! More

by Kgjohnson0329
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Wilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2025 -

Russ Darrow Direct responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com

October 19, 2025

Took 2 months and replaced a bad tranny with a used one. They sold me a extended warrantee for $4000 that refused to cover it. More

by THESHINERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Meacham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Engel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Jarvey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector was a great salesman
Report | Print
Oct 21, 2025 -

Russ Darrow Direct responded

We truly understand your frustration and appreciate your patience throughout this process. Although the extended service contract did not approve coverage, we went ahead and replaced your 150,000-mile transmission with a lower-mileage used unit at no cost to you. Our goal was to make sure you were taken care of and your vehicle was back on the road as quickly as possible.

1
2
3
4
...
38