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Russ Darrow Direct
Neenah, WI
298 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 298 reviews
April 27, 2025
Very friendly and efficient. Sam was very kind and understanding throughout the entire process. Even sent a video message the next day thanking us. Sam was very kind and understanding throughout the entire process. Even sent a video message the next day thanking us. More
by BOBBIJOLADWIG
Verified CustomerEmployees Worked With
Sam
April 27, 2025
Great service and great employees but I still haven't gotten my video of my inspection of my car , never got one the time before from my oil change either . Do you still send the video ? My husband got h gotten my video of my inspection of my car , never got one the time before from my oil change either . Do you still send the video ? My husband got his video a couple weeks when he got his oil changed . More
by laura.schuh555
Employees Worked With
Travis Mayo
April 25, 2025
Clean service department, everyone is helpful and very transparent on repairs and maintenance needed. They have amenities like a shuttle and rentals which you don't find at many independent type repair sh transparent on repairs and maintenance needed. They have amenities like a shuttle and rentals which you don't find at many independent type repair shops. More
by RAETESKIE
April 25, 2025
The service department spotted a leak and were able to contact insurance. Insurance covered the cost. Much appreciated that the service department did more than just do the job my vehicle was brought in contact insurance. Insurance covered the cost. Much appreciated that the service department did more than just do the job my vehicle was brought in for. Thank you. More
by EAGLE1841
Employees Worked With
Unsure of name
April 25, 2025
Very friendly, knowledgeable people. Very patient, answered all my questions. Trade in on my car was good Very patient, answered all my questions. Trade in on my car was good More
by YOGI.FRAN
April 23, 2025
Always have a pleasant time , and every person is pleasant. I trust them to do a good job at a fair price pleasant. I trust them to do a good job at a fair price More
by YESTOR1978
April 22, 2025
I thought it went really well, we weren't necessarily prepared to buy a vehicle, but fell in love with one on the lot. They were very patient with us as this was our first car purchase, even when the ban prepared to buy a vehicle, but fell in love with one on the lot. They were very patient with us as this was our first car purchase, even when the banks closed on Friday at 5, I was able to come back the next day and finish up paperwork/down payment More
by J.LANGE1468
Employees Worked With
Austin Macy, dalton, Travis mayo
April 22, 2025
I was sold a car that started having mechanical issues within 50 miles driven from the dealership and was not able to return this vehicle. They are attempting to fix the issue but we will see if they fix within 50 miles driven from the dealership and was not able to return this vehicle. They are attempting to fix the issue but we will see if they fix it to my satisfaction. Although overall I am very upset with this purchase and am experiencing a lot of regret and will not recommend russ darrow to people I know nor will I return for future purchases. More
by Wichickwithbrains
Employees Worked With
Isaiah and mark
