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Russ Darrow Direct

Neenah, WI

Overview
Employees
Reviews
Vehicles
4.4
380 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 380 reviews

December 07, 2025

Mark really took the time to listen to my story and found the perfect car for me to drive home that day. More

by RMODERSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

December 03, 2025

Service ladies were exceptionally kind and kept me well informed. Went above and beyond to make sure my warranty was accurate and give great customer service More

by Amandamarie1511
Recommend Dealer
Yes
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Dec 03, 2025 -

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

November 28, 2025

Austin did a great job. But I was surprised that the vehicle want filled up with gas and I didn't get shown the features after I bought it. Very different than other dealers More

by KME320
Recommend Dealer
Yes
Employees Worked With
Michael Meacham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Meacham
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Nov 30, 2025 -

Russ Darrow Direct responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if you'd like to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to reach you, and we will reach out. Mike Meacham mike.meacham@russdarrow.com

November 26, 2025

Kind and attentive staff. Helped me understand future repairs needed on my car and the video walk through was helpful in showing me the current state of my car. Thanks guys!! More

by Erica H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2025 -

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

November 26, 2025

Prompt service and knowledgeable employees. We like the video showing the vehicle details. Thank you. More

by sailorrick23
Recommend Dealer
Yes
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Nov 26, 2025 -

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

November 22, 2025

Was able to do my oil change right away. Staff friendly and knew what to do More

by SKWENDT39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2025 -

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

November 21, 2025

Epitome of a used car salesman. Very pushy. Non transparent. Smug. From the bottom to the top. Will never go there again. More

by tj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Meacham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Burrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Engel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2025 -

Russ Darrow Direct responded

Jared, we understand you’re frustrated, but at this point we need to be clear: taking ownership of a vehicle means accepting the responsibilities that come with it. Several months and several thousand miles have passed since you purchased the Ram truck. It is your vehicle, and with that comes normal costs, maintenance, and upkeep. And Jared—resorting to name-calling doesn’t help your case. It’s unnecessary and, frankly, very unprofessional. At some point, you need to take responsibility for your own truck and the realities that come with owning it. We’re always willing to help like we did when you first got the truck, but the responsibility for the truck now rests with you.

November 20, 2025

They made a mistake and worked to Fix it properly. Very efficient and took the time to Make it right. More

by Chris.samp
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Nov 20, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com

November 19, 2025

5 Very nice staff and quick, easy process to look at car and purchase it More

by LAURENATOR10
Recommend Dealer
Yes
Employees Worked With
Sam
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Nov 19, 2025 -

Russ Darrow Direct responded

Lauren, thanks for your feedback on your recent visit to Russ Darrow Direct. It's great to hear that we were able to assist you and that you had such a positive experience. Mike Meacham mike.meacham@russdarrow.com

November 17, 2025

You guys are always friendly and helpful. The lounge is always clean and comfortable. Your team is efficient and I'm never waiting long. More

by RYAN.GAULD
Recommend Dealer
Yes
Report | Print
Nov 18, 2025 -

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

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