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Russ Darrow Direct
Neenah, WI
281 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 281 reviews
April 07, 2025
The tech found the cause of a squeek that another dealer dhdnt/couldn't. Yay! dhdnt/couldn't. Yay! More
by SHERYLKOBS
Verified Customer
April 05, 2025
Very good experience at Russ Darrow! I was explained everything as it should be. Found the perfect vehicle for my family thanks to Austin for being my sales person. 😊 Everything went ni I was explained everything as it should be. Found the perfect vehicle for my family thanks to Austin for being my sales person. 😊 Everything went nice and smooth as I like! Can’t be any happier! Had a wonderful experience with service staff also. Thank you Russ Darrow! More
by JOANA
April 02, 2025
I e joy being able to see the service being done and I appreciate great customer service. Thank you appreciate great customer service. Thank you More
by TERESA.PELTIER
Employees Worked With
April 01, 2025
Was hard to hear him speaking and wasn't really paying as much attention to me and my speaking to him was more into dealing with being on the phone more and talking to people on the phone while we were deali much attention to me and my speaking to him was more into dealing with being on the phone more and talking to people on the phone while we were dealing with the sale of my vehicle also the license plate fell off my vehicle about the morning of after purchasing it and I tried to call him and left him a message and he has not responded More
by MTHU17
Employees Worked With
Hector
March 31, 2025
It was quick and easy and good price. Nice location also,Thank you very much. Nice location also,Thank you very much. More
by cherdan57
Employees Worked With
March 30, 2025
He was very helpful and worked with us. We love the Mazda. Was very honest. We love the Mazda. Was very honest. More
by STEVENCARLSEN
March 28, 2025
Friendly, knowledgeable people work there. Every thing was explained clearly and my concerns were addressed. Every thing was explained clearly and my concerns were addressed. More
by suzi72
Employees Worked With
