Russ Darrow Direct

I thought it went really well, we weren't necessarily prepared to buy a vehicle, but fell in love with one on the lot. They were very patient with us as this was our first car purchase, even when the ban prepared to buy a vehicle, but fell in love with one on the lot. They were very patient with us as this was our first car purchase, even when the banks closed on Friday at 5, I was able to come back the next day and finish up paperwork/down payment More

I was sold a car that started having mechanical issues within 50 miles driven from the dealership and was not able to return this vehicle. They are attempting to fix the issue but we will see if they fix within 50 miles driven from the dealership and was not able to return this vehicle. They are attempting to fix the issue but we will see if they fix it to my satisfaction. Although overall I am very upset with this purchase and am experiencing a lot of regret and will not recommend russ darrow to people I know nor will I return for future purchases. More

All went well. Just got less than I thought I should have on the vehicle I traded in. Just got less than I thought I should have on the vehicle I traded in. More

Primarily use dealer for oil change and light service requests. Usually able to come in for an oil change on Saturday without an appt and be done in an hour or less. requests. Usually able to come in for an oil change on Saturday without an appt and be done in an hour or less. More

It was very easy to get a car with Russ Darrow in a few days days More

Went in the other day for a specific car, sticker physically in the window of the car while we were there and online was $24,664. Told the salesman that we were interested and would discuss it on the physically in the window of the car while we were there and online was $24,664. Told the salesman that we were interested and would discuss it on the way back home. Started working a deal right away as soon as I got home less than 2 hours later by texting the salesman and the price magically jumped to $26,411. Absolute scam dealer. All the salesman kept saying was that market prices change, that their car was the best, and asked how we could move forward with the sale. The car had an accident on carfax, a windshield that needed replacing, and a scuffed up rear bumper. Mind you, this thing is ONE year old. Long story short, found the same vehicle (Year, Make, Model and Trim) just 100 miles away from them and went the next day and purchased it. Clean Carfax, 11,000 LESS miles, no problems to the body, and a perfect windshield. OH, and the 2nd dealer gave me the discount I requested, AND gave me top dollar for my trade too. Russ Darrow wouldn't even give me $100 off the price......Shop elsewhere folks. This place is the equivalent to a slumlord for those of you who rent. Watch the episode of Seinfeld called "The Dealership," as this is what you can expect at this place. More

Excellent service. Fast and friendly. Shop is very clean. Always prompt and timely service whenever I schedule my appointment Fast and friendly. Shop is very clean. Always prompt and timely service whenever I schedule my appointment More

The service was great. Caleb was friendly and very helpful in helping me find a vehicle. Also showroom was very clean as was the lot. Caleb was friendly and very helpful in helping me find a vehicle. Also showroom was very clean as was the lot. More

They are always ready to answer yout questions there service is excellent and are awesome service is excellent and are awesome More

Everyone was very helpful and answered all my questions … including the people in sales, financing, and service. Good experience overall. including the people in sales, financing, and service. Good experience overall. More