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Russ Darrow Direct
Neenah, WI
212 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 212 reviews
March 19, 2020
Exceptionally friendly and down to earth! Staff was very patient with me and helped find the best deal they find and sold me a vehicle ! patient with me and helped find the best deal they find and sold me a vehicle ! More
by Tschneidewend
Employees Worked With
Heather Pershing, Karen Newhouse, Joe Hawley
Helpful February 13, 2020
The service writer Eric is one of the best people ever to deal with. He explains things well, makes you feel comfortable with your decision, and always gives you options. deal with. He explains things well, makes you feel comfortable with your decision, and always gives you options. More
by John Leisner
Employees Worked With
Eric Pieper
February 03, 2020
I was on a mission I needed a car that day or sooner and the staff helped me find something that was a great--unbelievable--value at a price I was able to agree to. Eve I needed a car that day or sooner and the staff helped me find something that was a great--unbelievable--value at a price I was able to agree to. Everything was explained in detail. This was on a busy Saturday when I was trying to procure a car before working that evening. We had some logistical challenges with paperwork and the trade-in and they were patient and motivated to help. I so much appreciate having great service in the middle of a busy season. I have had a chat with the service staff as well and they are very friendly and caring. I felt like I was a priority and that means a lot. More
by Spirals
Employees Worked With
Joe Hawley
November 19, 2019
Oil Change -- complimentary car wash-- excellent service and 11-18-2019 Oil change, complimentary car wash. Excellent service, friendly, helpful employees !! A very pleasant experience -- I will highly recomme 11-18-2019 Oil change, complimentary car wash. Excellent service, friendly, helpful employees !! A very pleasant experience -- I will highly recommend this dealership to everyone ! More
by tekenvern
Employees Worked With
Heather Pershing, Joe Hawley
July 31, 2019
Disrespectful Arrogant Sales Person Have to give 1 star to leave review otherwise won't rate them at all. I have researched Acadia's for over a year and know prices well. I test drove on Have to give 1 star to leave review otherwise won't rate them at all. I have researched Acadia's for over a year and know prices well. I test drove one at the Russ Darrow Direct store in Appleton . I was told there was no accidents reported but on CarGurus they list one , Anthony told me they were wrong . While I read the Carfax it listed a grill being replaced to which he said it could've been damaged by a bird ?? Really , how big was that bird ?? I read the car was from MA and when I turned on the air it smelled very musty . Flood car? Instead of playing games we asked the bottom line price as Anthony had left his desk to get paperwork from another person . After going through his papers we offered 17,500 he said he had a price that was fair 20,800 The online price was 19,300 !! He then stated they do a price comparison within a 100 mile radius and if we wanted to drive 200 miles for a better price to be his guest . He was cocky from the first hello , new no answers to our questions in fact I knew more about the vehicle than he did . Would not recommend this dealership at all. More
by Jones7
Employees Worked With
Anthony Johnston
July 27, 2019
Oil change I went in for an oil change and was told my car uses full synthetic oil which I have never ran in it before and the dealer I usually go to never uses I went in for an oil change and was told my car uses full synthetic oil which I have never ran in it before and the dealer I usually go to never uses it until higher miles. I was charged 35.50 for labor plus extra shop supplies and totalled 70 for an oil change. This is a joke. I also didnt get the car wash or vaccum that they do as a complimentary service. I would not reccomend going here to anyone. More
by Xanman
Employees Worked With
Benjamin Allgeyer
June 28, 2019
Awesome customer service. Took my car into the collision center. Met with To y. He was very helpful and was great to deal with from the quote to the repairs and delivery. Took my car into the collision center. Met with To y. He was very helpful and was great to deal with from the quote to the repairs and delivery. More
by Khawk
Employees Worked With
Tony, Body Shop
May 13, 2019
Friendly It was slower than some other places, but they also have like 15 other cars they have to work on aswell so you just have to be patient It was slower than some other places, but they also have like 15 other cars they have to work on aswell so you just have to be patient More
by Kuhrp18
Employees Worked With
Tony, Body Shop
May 10, 2019
Great Sales People!! Russ Darrow Direct was the BEST place to buy my new car! I was helped & not pushed into a car I didn't want!! I have several family members & lots of Russ Darrow Direct was the BEST place to buy my new car! I was helped & not pushed into a car I didn't want!! I have several family members & lots of friends that I've recommended going to Russ Darrow Direct, that have also purchased new cars! This is the ONLY dealership you should go to!! Thank you Gafa for the great service when buying my car!! More
by TMaria
Employees Worked With
William Pierce, Gafa Temirov, Cal Hanagan, Isabel Tamayo-Hernandez
April 04, 2019
Great service We purchased a 2017 Kia Sedona from Russ Darrow Direct. The entire process was quick and easy. I told them what I was looking for and how much I would We purchased a 2017 Kia Sedona from Russ Darrow Direct. The entire process was quick and easy. I told them what I was looking for and how much I would spend and how much I needed for my trade. They met all my requests. I had done research on my trade value beforehand so I had a pretty good idea what I was up against. It was an easy process and at no time did I feel like I was being "sold". More
by Wesray45
Employees Worked With
Michael Meacham, William Pierce, Gafa Temirov, Mark Huth, Cassidy Fancher
