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Russ Darrow Direct

Neenah, WI

Overview
Employees
Reviews
Vehicles
4.4
420 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence. With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase. At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers. Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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988 South Green Bay Road

Neenah, WI

54956

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Showing 420 reviews

April 05, 2026

I’m happy with my purchase and over all experience with buying through Russ Darrow for the third time consecutively. There were a couple things that did bother me. A courtesy message to let me know finance More

by MIGUELJIMENEZ16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Macy
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2026 -

Russ Darrow Direct responded

Thanks for your feedback on your recent visit to Russ Darrow Direct. It's great to hear that we were able to assist you and that you had such a positive experience. Mike Meacham mike.meacham@russdarrow.com

March 31, 2026

They are very friendly and professional. No more word No more words The service was fast and professional, they don't show any signs of racism like other places, they treat me fairly and wel More

by Sillahkawsu7
Recommend Dealer
Yes
Employees Worked With
Was nice
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Mar 31, 2026 -

Russ Darrow Direct responded

Thank you for recognizing our team’s friendly and professional service on your Kia Sorento. We’re glad the visit was swift and that you felt treated with fairness. We look forward to helping you with your next service. Mike Meacham mike.meacham@russdarrow.com

March 29, 2026

Mark made the process very streamlined. He was very knowledgeable about the vehicles and the process More

by EMILY.FURMAN000
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Huth
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Mar 29, 2026 -

Russ Darrow Direct responded

Thank you for highlighting how Mark guided you through buying your Kia Seltos. We’re thrilled his expertise made the experience smooth and clear. Enjoy your Seltos and please reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

March 28, 2026

It was a good experience we had no issues with anything The work was done in a timely manner More

by BJDOMAIN2002
Recommend Dealer
Yes
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Mar 28, 2026 -

Russ Darrow Direct responded

We’re happy to hear the service on your Chrysler Pacifica went smoothly and was completed quickly. Thank you for sharing your experience. We look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

March 20, 2026

Love the video along with explanation of everything Brag to everyone I know about this kind of service. The Gold Standard I call it More

by Richarddebruin5144
Recommend Dealer
Yes
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Mar 20, 2026 -

Russ Darrow Direct responded

It’s great to know the video walkthrough and detailed explanations hit the mark during your Hyundai service. Hearing that you view it as the gold standard and are sharing your experience means a lot. Please feel free to reach out if there’s anything more we can do for you. Mike Meacham mike.meacham@russdarrow.com

March 12, 2026

Very well organized and very polite They quoted me a price and got the service done early. More

by JWEIS1971
Recommend Dealer
Yes
Employees Worked With
Service desk
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Mar 13, 2026 -

Russ Darrow Direct responded

It’s great to know our team provided an organized and polite experience when servicing your Chevrolet Equinox. We’re pleased the quoted price met your expectations and that we completed the work ahead of schedule. Thank you for the 5-star rating and for choosing us for your service needs. Mike Meacham mike.meacham@russdarrow.com

March 10, 2026

They sold me a car at market value in excellent in less than excellent condition with 2 different brand tires. More

by METZBEN22
Recommend Dealer
No
Employees Worked With
Don't remember.
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February 28, 2026

They worked u into their schedule as soon as they could. They got me in and out in 30 mins and I was expecting longer. They always do a good job More

by Chefgb2000
Recommend Dealer
Yes
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Mar 01, 2026 -

Russ Darrow Direct responded

We’re pleased we could fit your Jeep Compass into the schedule promptly and complete the service in 30 minutes. It’s rewarding to hear the quick turnaround met your expectations. We appreciate your ongoing confidence in our team. Mike Meacham mike.meacham@russdarrow.com

February 26, 2026

The girl in service told me she was too busy to call me about my van and didnt go over anything More

by kaufert84
Recommend Dealer
Yes
Employees Worked With
A girl
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Feb 26, 2026 -

Russ Darrow Direct responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Meacham mike.meacham@russdarrow.com

February 24, 2026

They were great to work with and told me things that needed to get done without pressure. More

by tyetaj
Recommend Dealer
Yes
Employees Worked With
I think his name was Isaiah
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Feb 25, 2026 -

Russ Darrow Direct responded

Hearing that our team communicated service needs clearly and without pressure is fantastic. We’re glad your Chrysler 200 service experience felt smooth and supportive. Thank you for the five-star review. Mike Meacham mike.meacham@russdarrow.com

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