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Russ Darrow Direct
Neenah, WI
450 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 450 reviews
June 05, 2026
Came in for Oil change/tire rotation. I was told I had an Oil leak and to fix it it would cost me $3,000. I went to a Certified mechanic in my City and I do not have any oil leak at all ! I was told I had an Oil leak and to fix it it would cost me $3,000. I went to a Certified mechanic in my City and I do not have any oil leak at all ! Also they put 40 lbs of air in my tires ! - had to remove 5lbs. from each tire. Very Disappointed!!! Sad that I purchased my vehicle there and trusted them but I will Never Go Back ! More
by RCKNRHONDA
Verified CustomerEmployees Worked With
June 04, 2026
Very good. I got in right away and Michael gave a ride home and back so I didn't have to wait and was able to get work done at home while my car was in the shop I got in right away and Michael gave a ride home and back so I didn't have to wait and was able to get work done at home while my car was in the shop. Thanks Michael!!!?? More
by vicky warning
June 03, 2026
Did my entire purchase online with Miles and one of the financiers Dalton they made it a smooth and easy process and got me into a truck that had everything I was looking for. financiers Dalton they made it a smooth and easy process and got me into a truck that had everything I was looking for. More
by LOGANHALES96
May 28, 2026
Excellent, outstanding. I would definitely recommend them and Russ Darrow to everyone. Awesome sauce Great I would definitely recommend them and Russ Darrow to everyone. Awesome sauce Great More
by ANNETTEMFERGUSON4
May 28, 2026
Excellent,they really went out of their way. I'll recommend them and Russ Darrow to everyone. I'll recommend them and Russ Darrow to everyone. More
by ANNETTEMFERGUSON4
