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Russ Darrow Direct - Service Center

Neenah, WI

4.5
62 Reviews

62 Reviews of Russ Darrow Direct - Service Center

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May 22, 2025

Samantha was great to work with! I had a very positive experience. This was the most efficient process I have seen. More

by VARGOMKLM
Recommend Dealer
Yes
Employees Worked With
Sam Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

May 18, 2025

The service supervisor kept us informed. The technician that worked on our vehicle was very approachable and helpful. More

by MELISSA.BARKER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

May 18, 2025

I had a good overall experience with Russ Darrow. This was my first time buying from them. I worked with Hector on the sale and his knowledge of the vehicle and customer focus great! I enjoyed the More

by DONJUNGWIRTH
Recommend Dealer
Yes
Employees Worked With
Hector Diaz Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Jarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

May 16, 2025

Very helpful, friendly,clean store, i like the video they sent about what was wrong the vehicle More

by TRUCKER2855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

May 15, 2025

Was a good experience really like the video of all the steps and very helpful More

by TARATAYLOR1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

May 14, 2025

I liked the service video very professional and informative. Looks like a good service crew More

by WIPETERSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Macy
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

May 04, 2025

Got In for oil change same day called. Out in short time. Clerks very helpful More

by JEANOLSON2002
Recommend Dealer
Yes
May 04, 2025 -

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

May 01, 2025

Awesome experience. Multiple stroke survivor and people very helpful with accomodating a customers special needs! More

by lilfirebird75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Russ Darrow Direct responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

April 28, 2025

On time and very friendly. They were helpful and let me know about car. Did not show a video of work like they said More

by bobf
Recommend Dealer
Yes
April 28, 2025

Pushing services that I know are done and don't need . We had complete break job done and being told we need More

by CHADDOUGHTY
Recommend Dealer
Yes
Employees Worked With
Service
Apr 28, 2025 -

Russ Darrow Direct responded

Thank you for providing this feedback, Chad, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Meacham mike.meacham@russdarrow.com

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