Russ Darrow Direct - Service Center

Pushing services that I know are done and don't need . We had complete break job done and being told we need We had complete break job done and being told we need More

Great service and great employees but I still haven't gotten my video of my inspection of my car , never got one the time before from my oil change either . Do you still send the video ? My husband got h gotten my video of my inspection of my car , never got one the time before from my oil change either . Do you still send the video ? My husband got his video a couple weeks when he got his oil changed . More

Clean service department, everyone is helpful and very transparent on repairs and maintenance needed. They have amenities like a shuttle and rentals which you don't find at many independent type repair sh transparent on repairs and maintenance needed. They have amenities like a shuttle and rentals which you don't find at many independent type repair shops. More

The service department spotted a leak and were able to contact insurance. Insurance covered the cost. Much appreciated that the service department did more than just do the job my vehicle was brought in contact insurance. Insurance covered the cost. Much appreciated that the service department did more than just do the job my vehicle was brought in for. Thank you. More

Isiah and the mechanic Travis did an awesome job! I really appreciate the time and detail in his video that he sent me. I really appreciate the time and detail in his video that he sent me. More

Always have a pleasant time , and every person is pleasant. I trust them to do a good job at a fair price pleasant. I trust them to do a good job at a fair price More

I thought it went really well, we weren't necessarily prepared to buy a vehicle, but fell in love with one on the lot. They were very patient with us as this was our first car purchase, even when the ban prepared to buy a vehicle, but fell in love with one on the lot. They were very patient with us as this was our first car purchase, even when the banks closed on Friday at 5, I was able to come back the next day and finish up paperwork/down payment More

I was sold a car that started having mechanical issues within 50 miles driven from the dealership and was not able to return this vehicle. They are attempting to fix the issue but we will see if they fix within 50 miles driven from the dealership and was not able to return this vehicle. They are attempting to fix the issue but we will see if they fix it to my satisfaction. Although overall I am very upset with this purchase and am experiencing a lot of regret and will not recommend russ darrow to people I know nor will I return for future purchases. More

Primarily use dealer for oil change and light service requests. Usually able to come in for an oil change on Saturday without an appt and be done in an hour or less. requests. Usually able to come in for an oil change on Saturday without an appt and be done in an hour or less. More