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Russ Darrow Direct - Service Center

Neenah, WI

4.5
98 Reviews

98 Reviews of Russ Darrow Direct - Service Center

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September 23, 2025

Amazingly amazing I like Russ Darrow because you aren't stupid and overpriced like Bergstrom automotive More

by 20pschmidt
Recommend Dealer
Yes
Employees Worked With
Thank Cecilia Martinez for me
Sep 23, 2025 -

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

September 17, 2025

Everything was done fast and correctly, had no issues getting in or out of the shop on time More

by ehager687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia Martinez
Sep 17, 2025 -

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

September 15, 2025

Highly recommend Russ Darrow. From the sale of my truck to the service. All has been exceptional. Staff are knowledgeable and efficient. More

by DMASEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia Martinez
Sep 15, 2025 -

Russ Darrow Direct responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com

September 07, 2025

Service was good but they forgot to reset the oil indicator for the second time in a row More

by DEMENTER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Mike Meacham mike.meacham@russdarrow.com

August 29, 2025

Great service every time. I would recommend to everyone. Been coming here for years. Thanks guys! More

by p y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia Martinez
Aug 29, 2025 -

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

August 29, 2025

Very friendly but also to the point. Good interaction from everyone. I would recommend them to everyone. More

by MOMCURTIS1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pao Yang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

August 22, 2025

This dealership represents Russ Darrow well in the Fox Cities. The service team and all staff have always been courteous and explain all things well. More

by RSAVEVE73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia Martinez
Aug 22, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

August 20, 2025

Took my suv in earlier than appointment. They got me in right away in a note within 25 minutes Oil Change tire rotation great service. More

by SUEBOSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia Martinez
Aug 20, 2025 -

Russ Darrow Direct responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

August 19, 2025

Josiah is always willing to help and makes sure ai understand. Trust most everything there More

by kaufert84
Recommend Dealer
Yes
Employees Worked With
Josiah
Aug 19, 2025 -

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

August 16, 2025

Looking forward to using my last free oil change after purchasing my car so I can NEVER step foot in a Russ Darrow again. I gave them a chance because they bought out Mighty Auto that was there originally More

by ANONEW MUENZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cecilia Martinez
Aug 20, 2025 -

Russ Darrow Direct responded

I'm sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly. I would love to get to the bottom of this and turn things around for you. Mike Meacham mike.meacham@russdarrow.com

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