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Pao Yang
Pao Yang at Russ Darrow Direct

Pao Yang

Business Manager

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.5
25 Reviews

Dealership Experience

6 yrs, 11 mos

4.5

25 Reviews

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25 Reviews of Pao Yang

July 07, 2026

Dealership Rating
Employee Rating

Miles was extremely knowledgeable about the car and explained the features in understandable language. He gives used car salesmen a good name, Jill and Don More

by Jilliannekd
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Miles Christenson, Joshua Thiel

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Jul 07, 2026

Russ Darrow Direct responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Meacham mike.meacham@russdarrow.com

May 08, 2026

Dealership Rating
Employee Rating

They are friendly and helpful and understanding. Will recommend to others!! Cannot be happier with my vehicle. More

by STARTINGOVER201167
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dalton Jarvey, Austin Macy

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May 08, 2026

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

April 14, 2026

Dealership Rating
Employee Rating

Snakes and xxxx! They hid things in the signing and were not forward with it. More

by JONELEAY7230
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Michael Meacham, Austin Macy

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February 06, 2026

Dealership Rating
Employee Rating

Prompt response time to all calls, emails, and texts. All encounters with staff members were very professional. More

by DENABEECH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sam Burrell

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Feb 08, 2026

Russ Darrow Direct responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Meacham mike.meacham@russdarrow.com

December 07, 2025

Dealership Rating
Employee Rating

Mark really took the time to listen to my story and found the perfect car for me to drive home that day. More

by RMODERSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Huth, Rachel Engel, Isaiah Maki

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Dec 07, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

November 21, 2025

Dealership Rating
Employee Rating

Epitome of a used car salesman. Very pushy. Non transparent. Smug. From the bottom to the top. Will never go there again. More

by tj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Meacham, Rachel Engel, Isaiah Maki , Sam Burrell

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Nov 21, 2025

Russ Darrow Direct responded

Jared, we understand you’re frustrated, but at this point we need to be clear: taking ownership of a vehicle means accepting the responsibilities that come with it. Several months and several thousand miles have passed since you purchased the Ram truck. It is your vehicle, and with that comes normal costs, maintenance, and upkeep. And Jared—resorting to name-calling doesn’t help your case. It’s unnecessary and, frankly, very unprofessional. At some point, you need to take responsibility for your own truck and the realities that come with owning it. We’re always willing to help like we did when you first got the truck, but the responsibility for the truck now rests with you.

November 11, 2025

Dealership Rating
Employee Rating

I worked with Hector Diaz Roos and he was great. Very knowledgeable with the cars. More

by JENNA748
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hector Diaz Rios

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Nov 11, 2025

Russ Darrow Direct responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mike Meacham mike.meacham@russdarrow.com

November 07, 2025

Dealership Rating
Employee Rating

They gave me a chance when nobody else would and bent over backwards to do it!! I would recommend this dealership 1000x over!! More

by wiscoboi510
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Wilz

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Nov 07, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

October 19, 2025

Dealership Rating
Employee Rating

Took 2 months and replaced a bad tranny with a used one. They sold me a extended warrantee for $4000 that refused to cover it. More

by THESHINERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Meacham, Rachel Engel, Dalton Jarvey, Isaiah Maki , Hector was a great salesman

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Oct 21, 2025

Russ Darrow Direct responded

We truly understand your frustration and appreciate your patience throughout this process. Although the extended service contract did not approve coverage, we went ahead and replaced your 150,000-mile transmission with a lower-mileage used unit at no cost to you. Our goal was to make sure you were taken care of and your vehicle was back on the road as quickly as possible.

October 08, 2025

Dealership Rating
Employee Rating

The vehicle is what we were looking for. Hector did a fine job presenting and selling it to us. Thanks More

by GRJJJS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hector Diaz Rios

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Oct 09, 2025

Russ Darrow Direct responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! Hector and our team here at Russ Darrow Direct are glad to have you as a customer. Mike Meacham mike.meacham@russdarrow.com

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