Pao Yang

Russ Darrow Direct responded

Matthew Thuecks, We are very transparent in our process, and all documentation is clearly presented at the time of signing. Nothing is hidden—everything is available for review, and it is the customer’s responsibility to read and understand what they are agreeing to. At 50+ years old, it is reasonable to expect that you take responsibility for your own decisions rather than placing blame elsewhere after the fact. We stand by our process and the way we conduct business. If you chose not to review the documents thoroughly before signing, that does not equate to a lack of transparency on our part.

Russ Darrow Direct responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Meacham mike.meacham@russdarrow.com

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

Russ Darrow Direct responded

Jared, we understand you’re frustrated, but at this point we need to be clear: taking ownership of a vehicle means accepting the responsibilities that come with it. Several months and several thousand miles have passed since you purchased the Ram truck. It is your vehicle, and with that comes normal costs, maintenance, and upkeep. And Jared—resorting to name-calling doesn’t help your case. It’s unnecessary and, frankly, very unprofessional. At some point, you need to take responsibility for your own truck and the realities that come with owning it. We’re always willing to help like we did when you first got the truck, but the responsibility for the truck now rests with you.

Russ Darrow Direct responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mike Meacham mike.meacham@russdarrow.com

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

Russ Darrow Direct responded

We truly understand your frustration and appreciate your patience throughout this process. Although the extended service contract did not approve coverage, we went ahead and replaced your 150,000-mile transmission with a lower-mileage used unit at no cost to you. Our goal was to make sure you were taken care of and your vehicle was back on the road as quickly as possible.

Russ Darrow Direct responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! Hector and our team here at Russ Darrow Direct are glad to have you as a customer. Mike Meacham mike.meacham@russdarrow.com

Russ Darrow Direct responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com