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Russ Darrow Direct - Service Center

Neenah, WI

4.5
69 Reviews

69 Reviews of Russ Darrow Direct - Service Center

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March 22, 2025

My tech was very thorough. He looked over brakes filters, lights, and anything else that need to be done. They did a great job. Very satisfied with the service. More

by ryanspiering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oil change tech Kaden did great job
Mar 25, 2025 -

Russ Darrow Direct responded

Hi Ryan: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Meacham mike.meacham@russdarrow.com

March 22, 2025

Friendly service people, quick oil changes. I'll keep coming back. Thanks for servicing my vehicle More

by I don't have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Russ Darrow Direct responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

March 22, 2025

He was thorough , answered my questions,Fast, courteous friendly Nice waiting room with an option for a complimentarysoda. No leaks or oil smells after the oil change. Very happy with service More

by MAAGERMIKE
Recommend Dealer
Yes
Mar 25, 2025 -

Russ Darrow Direct responded

Hi Mike: Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

March 17, 2025

All professionals and easy to work with, Mark was amazing to work with! So appreciated. More

by KMEYER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Huth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. Mark and our team appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

March 17, 2025

The did a great job. Even told me there some other things that needed to be done. What nice people please to go there. More

by INNLOVEJSL4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad Rachel, Isaiah, and Cecilia were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

March 14, 2025

Quick and efficient even though I arrived on the wrong day. Seemed to be thorough More

by DOUGNNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Isaiah and our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com

March 11, 2025

They do the job. They’re nice and it gets done. It was easy to get an appointment. More

by amber8698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Russ Darrow Direct responded

Thank you, Amber, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

March 11, 2025

I didn’t get a video this time of them checking everything out on my car . More

by laura.schuh555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2025

It's fine for having bare minimum things done. But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other one More

by TIFFANYMARIE1101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hawley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Engel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Maki
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Russ Darrow Direct responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Tiffany, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Mike Meacham mike.meacham@russdarrow.com

March 11, 2025

They changed my oil quickly & sent me a video of other checkpoints - very impressive! More

by deblneenah
Recommend Dealer
Yes
Employees Worked With
Isaiah
Mar 11, 2025 -

Russ Darrow Direct responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

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