Russ Darrow Honda

Great Job I came in looking for a used truck and rolled out in a brand new new truck! Great service and friendly Thanks Ken for a job WELL DONE! I came in looking for a used truck and rolled out in a brand new new truck! Great service and friendly Thanks Ken for a job WELL DONE! More

Professional Very good experience. I would recommend this dealership to others. Malcom was also very helpful in making sure we received the appropriate offer that Very good experience. I would recommend this dealership to others. Malcom was also very helpful in making sure we received the appropriate offer that met our budget and needs. More

Excellent customer service Extremely quick and courteous and excellent service above and beyondThese days Gray Customer Service seems to be a thing of the pass at most places I Extremely quick and courteous and excellent service above and beyondThese days Gray Customer Service seems to be a thing of the pass at most places I would have to say Russellville Honda service is an excellent example of how service should be More

Always a great experience The staff is always friendly and very helpful, which is why I drive out of my way to come to this dealership. I always have a great experience whether The staff is always friendly and very helpful, which is why I drive out of my way to come to this dealership. I always have a great experience whether it’s purchasing a vehicle or getting maintenance work done. More

Customer satisfaction Guaranteed Overall experience was unexpected fast and friendly service. Sales employees were efficient and extremely helpful! Russ Darrow you Rock! Thank you y Overall experience was unexpected fast and friendly service. Sales employees were efficient and extremely helpful! Russ Darrow you Rock! Thank you your team ultimately awesome!!! More

Great Service When my husband and I went to Russ Darrow Honda on 91st Brown Deer we was met by a nice sales guy ready to make us happy. His name is Rowley Clayborn When my husband and I went to Russ Darrow Honda on 91st Brown Deer we was met by a nice sales guy ready to make us happy. His name is Rowley Clayborn he made sure we got the car we wanted and he was very nice and hard worker. The finance manager was great as well explaining everything and very nice. Thank you Russ Darrow Honda for exceptional service. More

Started well but ended poorly. The only good thing I can say about this Russ Darrow Honda location is that the parts department, service, and advisers were the only ones that were h The only good thing I can say about this Russ Darrow Honda location is that the parts department, service, and advisers were the only ones that were helpful. The sales and financing department have failed us and we will never buy another Honda from Russ Darrow ever again. Just over a year ago when we bought our Honda Civic SI I was conned into buying what we thought was the Russ Darrow Platinum package or whatever it's called, that covers the entire car for the life of the car. 1 year later after owning the car I had some issues that I wanted taken care of only to be told that is not what the dealership sold me. Our contract doesn't state that and there's nothing they can do. The only reason my wife and I agreed to buy this SI is because we had negotiated a deal with Lesia Matthis. Really after sitting and waiting for 6 hours it should have been thrown in for the lack of service the dealership provided. Well come to find out the financing department did not write up our contract correctly and now there's nothing they can do. I even asked the financing people at the time what "Simoniz" meant when the contract was being typed up and they told me it was the Russ Darrow highest coverage package that was negotiated our sales person. I trusted this dealership when explaining things back to us before carefully signing everything. Why would we have known any differently since I didn't even know what the Simoniz package was which is why I asked? We were just told it was all part of the Russ Darrow package. Recently we've got nothing but terrible customer service since finding out we weren't covered. The only people that I can ever seem to get a hold of is the service department as the sales and managers won't speak with you if you have a problem. We will be take our business elsewhere going forward along with letting our friends and family know out terrible experience and being conned on our new car. More

Great service I'm now a repeat customer of Malcolm's. He's always ready to answer all my questions and even remembers personal preferences. Always great service! I'm now a repeat customer of Malcolm's. He's always ready to answer all my questions and even remembers personal preferences. Always great service! More

Russ Darrow I have leased my Hondas through Russ Darrow for a number of years and had it serviced there as well. The staff is experienced and professional. I have leased my Hondas through Russ Darrow for a number of years and had it serviced there as well. The staff is experienced and professional. More

Great experience! I have purchased new vehicles before from Russ Darrow and have always been treated fairly. This year I wanted to replace my older Honda Odyssey with a I have purchased new vehicles before from Russ Darrow and have always been treated fairly. This year I wanted to replace my older Honda Odyssey with a new Odyssey. I came in and spoke to Mike Tuler and ended up purchasing a new Odyssey EXL. Very satisfied with the complete experience which included explaining every new feature this vehicle has both to me and my wife. I will recommend Russ Darrow to both family and friends. More