Russ Darrow Honda

Great service! Got in with no appointment, got out in less than two hours. CVT fluid change, oil change, tire rotation and even a free car wash! Got in with no appointment, got out in less than two hours. CVT fluid change, oil change, tire rotation and even a free car wash! More

Service with a smile I was greeted and asked “how can I help you.” I didn’t have an appointment, and was told with a smile, “that’s alright, we can take care of your oil c I was greeted and asked “how can I help you.” I didn’t have an appointment, and was told with a smile, “that’s alright, we can take care of your oil change.” More

Ok with reservations Started out on a sour note, but tried to accommodate me once I was there. Drove 70 miles one way to see specific truck , made an appointment, was told Started out on a sour note, but tried to accommodate me once I was there. Drove 70 miles one way to see specific truck , made an appointment, was told truck would be waiting for me upon arrival, got there and no truck (in warehouse...no way to see it).Ended up buying different model that happened to be sitting there as luck would have it More

They were very friendly as usual They give very good service and in a timely manner. Always friendly and polite. Always make you comfortable while you wait and have a nice and comfort They give very good service and in a timely manner. Always friendly and polite. Always make you comfortable while you wait and have a nice and comfortable waiting room with complimentary coffee and popcorn. Would highly recommend getting service done here More

Service Advisor communication I was not satisfied with my experience. I made an appointment on august 3rd, 2019 @ 1pm . I showed up at 1255pm. The service advisor by the name of Al I was not satisfied with my experience. I made an appointment on august 3rd, 2019 @ 1pm . I showed up at 1255pm. The service advisor by the name of Alicia Norwood took my car in for service. She did her rounds around my car and took my name, phone number etc. She told me itll take about 2 hours to 3hours max to get the car finished. I came back in around 3:25pm. She did not give me a call NOR let me know that my car was already finished at 3pm. I waited and waited and waited in the waiting area until 5pm, which was closing time. Luckily one the other service Advisor came up and ask if I've been helped. I told her that I've been waiting for almost 3 hours for my car to be finished or at least Alicia to call and let me know. She never did. She saw me waiting in the waiting area but did not have the nerve to let me know that my car was finished at 3pm. She did not do her job correctly. Everyone who came in after me have gotten out before me. I am so upset at her customer service. Alicia Norwoord did not do a great job. I am displeased with her customer service. More

Excellent Great service. Trade in value lower than estimated but very friendly and got me in exactly what i wanted. Explained all features of vehicle and answer Great service. Trade in value lower than estimated but very friendly and got me in exactly what i wanted. Explained all features of vehicle and answered all questions More

Excellent service The sales person Malcolm was very patient with me and my family he answered all the questions and if he didn’t have the answer he would go ask. This w The sales person Malcolm was very patient with me and my family he answered all the questions and if he didn’t have the answer he would go ask. This was my second lease from Russ Darrow Honda and the experience was exceptional service. More

Flipping CRVs This is my 6th Honda Coupe or CRV that I have gotten from Russ Darrow with Mike Tyler. I'm the customer that would not return to a dealership, whethe This is my 6th Honda Coupe or CRV that I have gotten from Russ Darrow with Mike Tyler. I'm the customer that would not return to a dealership, whether from service or auto if I wasn't completely satisfied. As a woman, Mike Tyler has respected my opinions & decisions in car purchasing. More

Amazing service Had an amazing experience with Malcolm he helped me get purchase a nice newer car easy and hassle free. I would definitely recommend friends and famil Had an amazing experience with Malcolm he helped me get purchase a nice newer car easy and hassle free. I would definitely recommend friends and family to him More

Great customer service! Second car I've bought from Russ Darrow Honda. They have yet to let me down. Great customer service. Malcolm Luvene and Josh Eynon gave me a great tra Second car I've bought from Russ Darrow Honda. They have yet to let me down. Great customer service. Malcolm Luvene and Josh Eynon gave me a great trade in offer on my 2016 Civic LX and put me into a brand new 2019 HRV Sport. I love my new vehicle. More