Russ Darrow Honda

Very pleasant They really helped me out to get a car. I recommend anyone to come to Russ Darrow for a car. Very nice people. I would go again. They really helped me out to get a car. I recommend anyone to come to Russ Darrow for a car. Very nice people. I would go again. More

Oil change took over 1 hour and 45 minutes My oil change took over one hour and 45 minutes. At one point I looked out into the service bay and saw one mechanic sitting in my driver side seat a My oil change took over one hour and 45 minutes. At one point I looked out into the service bay and saw one mechanic sitting in my driver side seat and casually talking to another mechanic. This seemed to go on for longer than it should have. Never again! More

Great Leasing Experience This is our Third Leasing Experience with Lesia Matthis and Russ Darrow - Lesia is always very helpful and patient with finding us the right vehicle, This is our Third Leasing Experience with Lesia Matthis and Russ Darrow - Lesia is always very helpful and patient with finding us the right vehicle, etc! More

Speedy Oil Change I scheduled an oil change on a Friday evening for my leased Honda Civic. I received quick & friendly service. The service took no longer than 30 minut I scheduled an oil change on a Friday evening for my leased Honda Civic. I received quick & friendly service. The service took no longer than 30 minutes. More

Never Disappointed Even going in for a tire repair I was treated with the utmost respect and helpfulness. Form ordering what I needed to Alicia Norwood getting me an app Even going in for a tire repair I was treated with the utmost respect and helpfulness. Form ordering what I needed to Alicia Norwood getting me an appointment that worked with my busy schedule they never disappoint. While waiting for the service department to finish Lesia Matthis took the time to show me new vehicle options to meet my changing needs. Never pressured nor pushed into a decision when I visit Russ Darrow Honda is one of the main reasons they get my continued business. She also made sure to connect me with Jonathan Maxwell who made sure I was more than covered and prepared for any future incidents. I appreciate everything they do each time I visit this location. More

2019 CRV This is the 4th car I purchased from RD. Why shop anywhere else? Michael Tuler will spend all the time you need to find the car you want. He has the p This is the 4th car I purchased from RD. Why shop anywhere else? Michael Tuler will spend all the time you need to find the car you want. He has the patience of Job. Service prices can not be beat and Alicia will make sure that you are treated fairly. The only drawback is the cramped lot but that will change when the new facility is open. More

CRV AC Recall My wife and I scheduled a service appointment on Saturday morning (7:30A) to address a Honda AC recall on our CRV. The service tech, Alondra Sandoval My wife and I scheduled a service appointment on Saturday morning (7:30A) to address a Honda AC recall on our CRV. The service tech, Alondra Sandoval, greeted us, was friendly and knowledgeable. She walked through the recall information, recommended additional service and provided all the necessary details. She offered a reasonable time estimate to complete the service work. Alondra contacted us once the service was finished. Arriving to pick up the vehicle she again greeted us and walked through the details of the service and overall condition of the vehicle. I really appreciated the care and attention and would highly recommend Alondra and Russ Darrow Honda service. Thank you. More

Very pleased with our car buying experience. We purchased a new Odyssey EX-L and Accord Sport from Mike Tuler. He is the most knowledgeable sales person I’ve ever purchased a car from. I would We purchased a new Odyssey EX-L and Accord Sport from Mike Tuler. He is the most knowledgeable sales person I’ve ever purchased a car from. I would recommend Mike to anyone. More

Terrific Experience! Mike Tuler has superior sales skills. Fully knowledgeable on all Honda products. He is very pleasant and goes over and beyond to help his customers. Mike Tuler has superior sales skills. Fully knowledgeable on all Honda products. He is very pleasant and goes over and beyond to help his customers. More

Issues with Service Specials and Price Gauging I used to love Russ Darrow Honda for their service dept, but not anymore. What kind of business advertises “service specials” right on their own websi I used to love Russ Darrow Honda for their service dept, but not anymore. What kind of business advertises “service specials” right on their own website, but then doesn’t apply those spevials UNLESS THE CUSTOMER SPECIFICALLY DEMANDS THEM. Answer: Russ Darrow Honda. What kind of business tells you to your face that a service will take 45 minutes, but even after 75 minutes hasn’t updated you on the readon for the delay? Answer again : Russ Darrow Honda. And what company tells you you need “intermediated brake service” when you just had front pads and both front rotors repaired. BY THEM only 9 months earlier? Answer: Russ Darrow Honda. They used to be much better than this. I also noticed that most of the 5 service advisors working today were not familiar from 9 months ago. Coincidence? Maybe. I don’t think I’ll be staying with them when they relocate this summer. I trust my local Firestone more. Oh, and they tried to charge me $49.95 to replace a $20 cabin air filter that took me ... and unskilled owner ... literally 2 minutes total to remove and then install. Technician Rocco wrote in one note that my coolant was low, but did not indicate that he topped it off as is customary practice at most car repair facilities..... and I just went out to check and NO HE DID NOT TOP OFF COOLANT, yet on the multipoint summary Rocco marked GREEN which means satisfactory which it was BELOW LINE MARKED MINIMUM. Fail on this one! More