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Russ Darrow Honda
Milwaukee, WI
2,158 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 2,158 reviews
October 03, 2017
Good customer service! Only took one hour to get the first service on my 2017 Accord. Car was washed afterward and brought up for me to drive away. Excellent! Only took one hour to get the first service on my 2017 Accord. Car was washed afterward and brought up for me to drive away. Excellent! More
by Quilter
Employees Worked With
Trenton Schuette
October 03, 2017
OIL CHANGE Experience Very quick today. Appreciate being informed of issues needing attention. Very polite incoming technician, Kevin. I come to Russ Darrow because I bo Very quick today. Appreciate being informed of issues needing attention. Very polite incoming technician, Kevin. I come to Russ Darrow because I bought my first Toyota from here and continue on because of the excellent service provided. More
by Mycar
Employees Worked With
Kevin, see above
October 02, 2017
Bad service After our oil change was complete, the service department washed our Pilot and got our interior of the truck all wet. They tried to dry it a bit but l After our oil change was complete, the service department washed our Pilot and got our interior of the truck all wet. They tried to dry it a bit but left all leather seats wet dash board was wet all my personal belongings were wet. Not sure if they opened the windows and ran it through the car wash. I hope none of my vehicles electronics are damanged. Will be calling the service manager to complain about the poor service. More
by Jerry99
Employees Worked With
Service guy
October 02, 2017
Great Visit Mike Tuler. Good person and great service. Good deal no hassle . Recommend highly. Give him call and mention my name . Jerry Wolfe. He will take Visit Mike Tuler. Good person and great service. Good deal no hassle . Recommend highly. Give him call and mention my name . Jerry Wolfe. He will take care of you. More
by Wolfeman
Employees Worked With
September 30, 2017
Friendly service The people friendly and buying our new car was easy. No fast talk and no one hounded us. We test drove 2017 vehicles and purchased the Honda Civic s The people friendly and buying our new car was easy. No fast talk and no one hounded us. We test drove 2017 vehicles and purchased the Honda Civic sport. Classy and smooth ride. Also gave us a descent trade in for our old dodge Thank you More
by Happy Honda Owners
Employees Worked With
Nastascia Elliott
September 30, 2017
Good service Terry was very accommodating and even stayed late on a Friday to finish our transaction. He worked very hard to get a fair price for us. Terry was very accommodating and even stayed late on a Friday to finish our transaction. He worked very hard to get a fair price for us. More
by Coachcarolg
Employees Worked With
Terry Qualls
September 30, 2017
Awesome Natasha is a great sales person I have purchased 4 cars at Russ Darrow And will continue, love the service and Progress. Overall my experience has been Pleasant.it has been a jo I have purchased 4 cars at Russ Darrow And will continue, love the service and Progress. Overall my experience has been Pleasant.it has been a joy to purchase a new Vehicle, that hasn't always been the case At other dealers. More
by Joseph100
Employees Worked With
Nastascia Elliott
September 29, 2017
Terrible dealership to work with. Lies, lies, lies Terrible, Terrible, dealer to work with,... They lie to get you into the store and will not honor the price that was agreed upon by their employees. Terrible, Terrible, dealer to work with,... They lie to get you into the store and will not honor the price that was agreed upon by their employees. Go to any other dealer would be an improvement. They belittle other dealers. This dealer can not be trusted.They add on dealer installed expensive options to extract more money from a buyer. Manager is no better. Run from this dealership. More
by DON ABLEIDINGER
September 29, 2017
From bad chatbto missed warning lights My experience with Russ Darrow began with theur online chat option. I asked a simple question, how much will an oil change be fir my 2015 Grand Carava My experience with Russ Darrow began with theur online chat option. I asked a simple question, how much will an oil change be fir my 2015 Grand Caravan given that you are a Darrow Honda Dealership? Rather than anser that simpke question, the chat rep prceeds to send me a non-functional internet link to the company website where I had started from. In addition, she tells me a service rep will co tact me shortly. If I wanted a service rep I would have called them directly. Then ... When I arrive for theur self-titled EXPRESS OIL CHANGE service, they tell me it will take 45 minutes. It takes 20 minutes to change oil and conduct their poor 27 point i spection while it drains ... but I digress. After an hour goes by it is finally ready . I pay my bill and as soon as I start my 2 year old car it show a TIRE PRESSURE WARNING LIGHT on the dash. I’m already late for another appt. so I call 20 minutes later from home. I tell them DEON wrote down my tire pressure on the paperwork so how did he not see the TPMS warning light on the dashboard? Would I recommend them .... NO. Would you? More
by Luchta65
Employees Worked With
Deon?
September 29, 2017
Wonderful relaxed environment, they make car buying fun. Russ Darrow and Matt sama did not pressure me into a car I didn't want and even went to dealerships in other parts of the state to bring me a car that Russ Darrow and Matt sama did not pressure me into a car I didn't want and even went to dealerships in other parts of the state to bring me a car that I was interested in. I gave him a price range and he provided me with vehicles that were in that price range. I would definitely go back I'm purchase other vehicles from Russ Darrow and Matt sama. More
by Mbehning
Employees Worked With
Matt Sama
