Russ Darrow Honda

great team effort Just wanted to take the time to thank you and your team for making Kevin's first car buying experience a GREAT one. He is very happy with his NEW car. Just wanted to take the time to thank you and your team for making Kevin's first car buying experience a GREAT one. He is very happy with his NEW car...Honda Civic!! George and his guys at the Honda Store did a wonderful job of making Kevin feel important and their knowledge was very helpful. Namely: Josh Eynon Sales Manager, Gregg Knoll Sales, and again Mike Graat Business Manager. This is my second time with Mike and as always did a great job. Gregg Knoll did a terrific job of delivering the car.....explained every thing and knew his "Stuff". George and Josh set it all up. A great team effort. More

caring and patient I had a great experience at Russ Darrow Honda. Nastascia Elliott was a caring and patient sales person. I would highly recommend her to anyone buying I had a great experience at Russ Darrow Honda. Nastascia Elliott was a caring and patient sales person. I would highly recommend her to anyone buying a Honda. I love my new Honda! More

fabulous customer service We came in on the Honda Civic special, Nastascia was excellent, she knew the vehicles well and showed us the Civic and Accord. The General Manager, G We came in on the Honda Civic special, Nastascia was excellent, she knew the vehicles well and showed us the Civic and Accord. The General Manager, George Matthews was personally involved in our deal and made sure that we were comfortable with everything and in the price range we requested. Nick in the finance department also did an excellent job. We would highly recommend this dealership to anyone interested in a new or used vehicle. They have fabulous customer service in the sales and service areas. More

Russ Darrow Honda went above and beyond with helping me find a new vehicle that fits me and one that I could finance comfortably. Thank you Russ Darrow Honda! find a new vehicle that fits me and one that I could finance comfortably. Thank you Russ Darrow Honda! More

everyone that worked with me really listened to what I was looking for in a vehilce hey eventually found the perfect car for me. thank you to everyone at russ daRROW ! was looking for in a vehilce hey eventually found the perfect car for me. thank you to everyone at russ daRROW ! More

I came in to help my sister in law buy a car that she needed desperately for her and her kids. We were met with kind smiles and a professional enthusiasm, that I consider top notch! needed desperately for her and her kids. We were met with kind smiles and a professional enthusiasm, that I consider top notch! More

I did not have good experience with the team; internet price does not match in store price. Confirm the price before driving to the dealership. price does not match in store price. Confirm the price before driving to the dealership. More

when i took my car to them i ask her to cover the seats by the mechanic repairing my car she said they would . when i went to pick up my new 2013 pilot the drivers seat was dirty with ground in dirt on a n by the mechanic repairing my car she said they would . when i went to pick up my new 2013 pilot the drivers seat was dirty with ground in dirt on a new leather seat the mechanic did not even cover the seat at all . the dealer ship does not even respect you as a customer, to even do good work. when i drove my car home the engine was making noise after they worked on it they said it was fixed !!. and they scratched the drivers inner door and they did not even put the proper amount of power steering fluted in it it was low i had to fill it after the repair when i got home i could smell engine coolant when i took it to the dealer it was for a engine recall to replace the engine lower block .. i called the serves manger about it when i got home and he said if i don't like there work i could always take it another dealer to get it fixed he told me when i bought the car i did not even buy it from them and why should then treat me special they don't even stand behind what they did if i would have know this before how they treat customer i would not have taken it there!!!. i would not trusted them with my brand new car .. i hope this will help others when they think of trusting this dealer ship to work on there car !!!.. More

I love bring my car here they have very nice people , very fast service, and a great waiting room with popcorn and soda:) Thank You Russ Darrow very fast service, and a great waiting room with popcorn and soda:) Thank You Russ Darrow More

I highly recommend that no one consider Russ Darrow Honda to purchase a vehicle from. I visited the lot on a Saturday to see a 2012 Honda Civic. After much consideration, I went back to the dealership on to purchase a vehicle from. I visited the lot on a Saturday to see a 2012 Honda Civic. After much consideration, I went back to the dealership on Tuesday looking to purchase the vehicle. I brought my Dad along, as I had gotten a "snake oil salesman" vibe from the used car manager and did not want to be taken advantage of. The car had several scratches, burn holes on the driver seat, and scratches on the interior, and was not in the best shape for a year old car. I pointed out these concerns to the manager In hopes of receiving a fair price for the car. He insisted he could not go under a certain price for the vehicle, I said I was not interested then and left. 20 minutes later I receive a call from the dealership, saying they agree to my asking price for the car. I returned to the dealership, and waited over an hour as they did finance. When they returned with the pricing information, I was shocked to see they were attempting to add on over 400 dollars in "dealer fees". It quickly became apparent to me that they had hoped to separate my Dad and I, thinking I wouldn't notice the extra charges, and in turn they would get the price they wanted for the car. I refused to pay the dealer fees. That is when they brought a menagerie of employees over, who had all conveniently "recently bought a car from the dealership and had to pay the fees as well". Highly convenient that everyone working there had JUST bought a car! It finally got to the used car sales manager, who came and insisted he could not cut the dealer fee. I then asked for him to lower the price of my car by the amount of the dealer fee and then I would pay it. He said it was entirely not possible. I informed him I was going to walk away from the deal then. He then told me that I would need to walk then, threw the deal papers on the table in front of me, and stormed off. No handshake, thank you for stopping in, or anything. I really wanted the car, so if he would have ended the meeting in an appropriate manner, I would have waited for their call the next day. I was sure they would call to offer me a lower price as they apparently love playing the pricing game at this dealership. However, the manager was a despicable man and I would never give him a penny of my hard earned money. It sickens me to think of the uninformed people this dealership has swindled out of their hard earned cash. The best part was when they called me the next day, offering to waive the fees. I simply informed me at I had already bought the same car at Wilde Honda. It was a great experience, and if you are looking for a Honda, go to Wilde! They will treat you with the respect you deserve. More