Russ Darrow Honda

Customer service was excellent and waiting room was very neat and clean. All service that was done was well explained and what to recommend for service as my vehicle has more miles on it neat and clean. All service that was done was well explained and what to recommend for service as my vehicle has more miles on it More

The experience I had at Russ Darrow Honda was a great experience and one that I would recommend to friends and family. Malcom did a great job at making sure I was getting the best deal as possible and ma experience and one that I would recommend to friends and family. Malcom did a great job at making sure I was getting the best deal as possible and make the purchasing process stress free. Russ Darrow Group will have my service for years to come. More

We had an extremely pleasant buying experience at Russ Darrow. Never felt pushed or rushed and they walked us though all the necessary options needed. Darrow. Never felt pushed or rushed and they walked us though all the necessary options needed. More

Our salesman was very helpful and knowledgeable, we got through the sale quickly as I didn’t want to spend the whole day at the dealership. He was very up front with all pricing and costs. through the sale quickly as I didn’t want to spend the whole day at the dealership. He was very up front with all pricing and costs. More

A long time customer. Always satisfied. Lesia is an awesome sales person! Alondra a great service advisor. Keep up all the good work Russ Darrow! awesome sales person! Alondra a great service advisor. Keep up all the good work Russ Darrow! More

Derrick was awesome! I changed my mind so many times and he was patient until I choose the perfect car for me! Thanks to everyone on the team that help me! he was patient until I choose the perfect car for me! Thanks to everyone on the team that help me! More

Very satisfied with the purchase of a new vehicle staff was helpful they listen to specific needs whatever you needed they got it for you was helpful they listen to specific needs whatever you needed they got it for you More

I enjoyed working with Lesia. She was professional and friendly without being high pressure. She answered my questions thoroughly. I also had a very good experience with Shauny in Finance. She was efficie friendly without being high pressure. She answered my questions thoroughly. I also had a very good experience with Shauny in Finance. She was efficient and put me at ease. I love the new expedited finance procedure. It was less stressful and much shorter than before. More

Malcolm was very nice and talkative, he wasn’t too pushy and seems like a great guy. He has a strong work ethic and experience. and seems like a great guy. He has a strong work ethic and experience. More

Very disappointed First of all, this is the first time I have to give an unfavorable review. Was expecting/hoping at least the staff would be wearing masks, but only sa First of all, this is the first time I have to give an unfavorable review. Was expecting/hoping at least the staff would be wearing masks, but only saw two people with masks on. Did see a number of customers with masks, but with the layout and traffic pattern social distancing was near impossible. Saw no sanitizing at all, however there was hand sanitizer on the counter. Did not feel safe! We had about an hour and fifteen minute wait, which was expected. We were not notified that the car was ready but saw our car waiting in the pickup area. The cashier did have any paperwork so referred us back to our intake staff member. The only answer to why we weren’t notified our car was ready was that she was on the phone, no apology, just became defensive. Very disappointed in customer care on her part. More