Russ Darrow Honda - Service Center

I like the courtesy and competence demonstrated by this dealership. My service advisor, Eric Nelson, is extremely thorough when he explains pre-maintenance procedures, discoveries, and recommendations. T dealership. My service advisor, Eric Nelson, is extremely thorough when he explains pre-maintenance procedures, discoveries, and recommendations. The service experience at this dealership keeps me coming back. More

WONDERFUL CUSTOMER SERVICE !!! I’ve been with them for over 5 years and never had an issue. The service advisors always went above and beyond for me.... over 5 years and never had an issue. The service advisors always went above and beyond for me.... More

I just needed my headlight blubs replaced. After calling and getting a verbal quote of $10.00 per headlight I bought my blubs and went in. $95.00 later my blubs are in. Apparently you can't get at them with and getting a verbal quote of $10.00 per headlight I bought my blubs and went in. $95.00 later my blubs are in. Apparently you can't get at them without moving other things. Being on a tight budget, this is a cost I could have done without. Manufacturer's are making simple things like replacing blubs simply ridiculous. My only complaint with the servicedepartment is the incorrect price after they had my cars information. More

Upon my arrival, Chris Berger was very attentive and helpful. He did a great job of identifying the service that was due and of keeping me informed and out the door ASAP. I was disappointed to find grea helpful. He did a great job of identifying the service that was due and of keeping me informed and out the door ASAP. I was disappointed to find greasy fingerprints on the interior and exterior of my vehicle upon completion of service. More

I did not like Malcolm. I talked with him through social I did not like Malcolm. I talked with him through social media and he was very rude to me. He is not who he seems to be and I was very annoyed with h I did not like Malcolm. I talked with him through social media and he was very rude to me. He is not who he seems to be and I was very annoyed with him. I’m not longer interested in buying a car at this point I will go to another dealer because the things he said was very rude. I would not put them on here because they’re pretty nasty and rude. Sorry not sorry! More

professional and price conscious I appreciate using Honda certified staff and using Honda parts. I am very pleased with Russ Darrow Honda of Milwaukee. I am also very pleased with t I appreciate using Honda certified staff and using Honda parts. I am very pleased with Russ Darrow Honda of Milwaukee. I am also very pleased with their services and would recommend them to other Honda owners. More

Service was awesome. I stopped last minute and they not only did the scheduled maintenance, but because my van was used, they checked it history to make sure no other maintenance was need to keep it runnin only did the scheduled maintenance, but because my van was used, they checked it history to make sure no other maintenance was need to keep it running great. More

Had work done yesterday. Happy with the work but they promised a car wash which we didn’t receive. It’s the little things that matter promised a car wash which we didn’t receive. It’s the little things that matter More

I visited Russ Darrow Honda today to do an oil change and inspection. The overall service was great and like what I expected. I thought my car will be washed but did not. inspection. The overall service was great and like what I expected. I thought my car will be washed but did not. More

Our service advisor, Jay Malkowski, was the best service advisor we ever experienced at any auto dealership. Our service needs were his priority, he promptly kept us advised on service status, and advised u advisor we ever experienced at any auto dealership. Our service needs were his priority, he promptly kept us advised on service status, and advised us to wait on issues found on our vehicle which did not require immediate attention at this time. It was apparent to us that the Russ Darrow Service Department’s priorities were not about making the highest profit possible upon our vehicle repair needs, but providing the best customer experience possible. We were very satisfied with our experience and will take our Honda Accord to Russ Darrow for our future service needs. More